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thank you Valve!
He did try it several days before, but still no luck.
Some background info: He lost his items when he tried to send several trading cards to me as gift. After he confirmed the offer by email, I accept it on my side. Then the server went down and the cards disappeared.
Just now, I tried to send my brother some trading cards as gifts. The previously disappeared items then came back to my brother's inventory once my trade offer arrived at my brother side (he still had not accepted it)
I believe that for the disappeared item to reappear, not only we need to send the original party an trade offer BUT ALSO with the same type of item. (because I tried to send an offer with csgo skins to my brother, the items did not reappear.
Hope this help =)