Please help with my payment issue

[SwagLordKody]

i tried to purchase csgo with my walmart visa gift card and there was an error msg saying the purchase failed so i bought 10$ worth of steam funds then tried to buy 5$ worth of steam funds and the purchase failed. So i went onto walmartgift.com to see whats going on and i look at my pending transactions and there is a -14.99 purchase pending which is csgo. Its been pending for almost 2 weeks and it has not gone away. Can i PLEASE GET SOME HELP I JUST WANT TO PLAY MY GAME.... (The walmart visa gift card i bought was a 25$ visa card)

Any reply with suggestions would be helpful

[SwagLordKody]

Here is a screenshot of what my walmart gift looks like http://gyazo.com/d1712d2478050d5458083b36c6b4bb39

[~Black Cat~ [EH]]

You should request a steam support ticket for that, here it's just forum users like you, so try to never show any kind of personal info.

You should call or contact wallmart support too to check what's going on.

[SwagLordKody]

~Black Cat~ EH původně napsal:

You should request a steam support ticket for that, here it's just forum users like you, so try to never show any kind of personal info.

You should call or contact wallmart support too to check what's going on.

Thx for the help but ive sent in a ticket and no response yet its been just about 2 weeks now and the screenshot dosent show much personal info, and walmart dosent have any support line just faq's and there no help

[~Black Cat~ [EH]]

I know there is no info but it's better if you keep that for you and for support if they ask something.

hmmm..
I found this: https://www.walmartgift.com/AcctMgmt/Content/Common/Support/ContactUs.aspx?siteid=WalMartGiftCard

We would be happy to assist you!

* For cardholder customer service, call 1-866-633-9096

* To report a lost or stolen Card, click here, call 1-866-633-9096


- Gift Card number is required to report a card lost or stolen.

To contact us by mail, write to:

Walmart Visa Gift Card
P.O. Box 1187
Monrovia, CA 91017


Steam support takes some time but if they don't answer soon(end of this week making it the 3rth week) you can make a ticket of a ticket..

[SVG]

1

[SwagLordKody]

~Black Cat~ EH původně napsal:

I know there is no info but it's better if you keep that for you and for support if they ask something.

hmmm..
I found this: https://www.walmartgift.com/AcctMgmt/Content/Common/Support/ContactUs.aspx?siteid=WalMartGiftCard

We would be happy to assist you!

* For cardholder customer service, call 1-866-633-9096

* To report a lost or stolen Card, click here, call 1-866-633-9096


- Gift Card number is required to report a card lost or stolen.

To contact us by mail, write to:

Walmart Visa Gift Card
P.O. Box 1187
Monrovia, CA 91017


Steam support takes some time but if they don't answer soon(end of this week making it the 3rth week) you can make a ticket of a ticket..

Ive tried calling them and it doesnt help they ask if its stolen or to check balance or to check the faq's and there is nothing in the faq's to help me.
Thanks for the help tho

[DarkQ]

...

[~Black Cat~ [EH]]

Im sorry to hear that..

As I said talk with steam support, it can take some time but they will answer, and tell them what happened and give them all the info you can. They will check and try to help you with it.