VPN/Proxies HOW TO DIABLE OR COMPLETELY REMOVE?

All Discussions > Steam Forums > Help and Tips > Topic Details

-n1xa Jul 13, 2015 @ 7:00am

VPN/Proxies
Disable or completely remove any IP proxy or VPN software that you may be using, restart your computer, and test your purchase again. All transactions that are initiated through anonymous proxies will be declined by Steam.

Last edited by -n1xa; Jul 13, 2015 @ 9:20am

< >

Showing 1-13 of 13 comments

Satoru Jul 13, 2015 @ 7:15am

Uninstall your proxy like it tells you to

-n1xa Jul 13, 2015 @ 8:00am

Originally posted by Satoru:
Uninstall your proxy like it tells you to

HOW ? :S

DirtyFishy Jul 13, 2015 @ 8:02am

Add/Remove progams in the control panel.

-n1xa Jul 13, 2015 @ 9:09am

Originally posted by fauxtronic:
Are you using a VPN?

If so, and assuming you're on windows, just click the internet (LAN or Wifi) icon on the system tray and click 'disconnect' on the relevant connectoid.

I've got a feeling you're not using a VPN though because if you were you'd be a bit more clued up than this.

Are you trying to make the purchase via the Steam client or an internet browser? If an internet browser, it's possible a proxy add-on (such as Hola, ,but there are others) is causing the problem. In that case, try using the Steam client to make your purchase instead.

Originally posted by DirtyFishy:
Add/Remove progams in the control panel.

Is there a tutorial on YouTube , if you have send me please :) Thanks

Forcen Jul 13, 2015 @ 9:11am

Have you installed a proxy or vpn?
They usually don't install them selves, maybe you don't have one.

-n1xa Jul 13, 2015 @ 9:14am

Originally posted by Forcen:
Have you installed a proxy or vpn?
They usually don't install them selves, maybe you don't have one.

I think that I did not install , but I am not sure but 90 % did not.

Forcen Jul 13, 2015 @ 9:15am

Originally posted by skadoodle fan:
Originally posted by Forcen:
Have you installed a proxy or vpn?
They usually don't install them selves, maybe you don't have one.

I think that I did not install , but I am not sure but 90 % did not.

Does this website say you are in the correct country? http://www.ip-adress.com/ip_tracer/

Forcen Jul 13, 2015 @ 9:20am

Remove the link, dont share your IP.

-n1xa Jul 13, 2015 @ 9:22am

Originally posted by Forcen:
Remove the link, dont share your IP.

okay, tnx :S

Forcen Jul 13, 2015 @ 9:25am

Is the ISP correct? Is that your internet company?

Edit: looks like it is correct. How are you paying? Are you entering a serbian adress? Is the payment method from the right adress?

Last edited by Forcen; Jul 13, 2015 @ 9:29am

#10