I have not received my Steam refund in my bank account after 9 days

[IceAgePenguinRace]

On the 31st I refunded Rainbow Six Siege & steam support said that I'll get refunded within 14 days. Usually I get refunded within 2 to 3 days but for reason with this refund I have still not gotten my money.

Can anyone help me please?

[magicISO Sweden]

only support can help no one here can

[BitchNeverDie]

Originally posted by IceAgePenguinRace:

On the 31st I refunded Rainbow Six Siege & steam support said that I'll get refunded within 14 days. Usually I get refunded within 2 to 3 days but for reason with this refund I have still not gotten my money.

Can anyone help me please?

Same happened to me bro. Usually it takes 1 day max 2 for refund's confirmation. Support must be on strike now.

[IceAgePenguinRace]

Originally posted by 怼³:

Originally posted by IceAgePenguinRace:

On the 31st I refunded Rainbow Six Siege & steam support said that I'll get refunded within 14 days. Usually I get refunded within 2 to 3 days but for reason with this refund I have still not gotten my money.

Can anyone help me please?

Same happened to me bro. Usually it takes 1 day max 2 for refund's confirmation. Support must be on strike now.

So you mean this is a steam wide issue?

[IceAgePenguinRace]

Originally posted by magicISO Sweden:

only support can help no one here can

How do I contact support?

[J4MESOX4D]

14 days have not passed yet. Also if your refund was approved within 24 hours of buying the game then it's possible the money never left your account in the first place and will just show as a cancelled charge.

[Lilim]

Originally posted by IceAgePenguinRace:

How do I contact support?

https://help.steampowered.com/en/wizard/HelpWithPurchase

[IceAgePenguinRace]

Originally posted by Lilim:

Originally posted by IceAgePenguinRace:

How do I contact support?

https://help.steampowered.com/en/wizard/HelpWithPurchase

It doesn't let me contact support it just says I have to contact my payment provider which I already have I wen't to my local bank they said I have no pending charges on my account.

[IceAgePenguinRace]

Originally posted by J4MESOX4D:

14 days have not passed yet. Also if your refund was approved within 24 hours of buying the game then it's possible the money never left your account in the first place and will just show as a cancelled charge.

But on my banking app it shows I have been charged for the purchase how has it not left my account exactly?

It was refunded within 24 hours of the purchase btw.

[J4MESOX4D]

Originally posted by IceAgePenguinRace:

Originally posted by J4MESOX4D:

14 days have not passed yet. Also if your refund was approved within 24 hours of buying the game then it's possible the money never left your account in the first place and will just show as a cancelled charge.

But on my banking app it shows I have been charged for the purchase how has it not left my account exactly?

It was refunded within 24 hours of the purchase btw.

It may simply be showing as a cancelled charge whereby the money never left your account. You can contact Support and your bank for clarification but usually when a refund is done within the first 24 hours, money is not actually taken and it just shows as a pending negative change that ultimately cancels and then falls off your statement.

[IceAgePenguinRace]

Originally posted by J4MESOX4D:

Originally posted by IceAgePenguinRace:

But on my banking app it shows I have been charged for the purchase how has it not left my account exactly?

It was refunded within 24 hours of the purchase btw.

It may simply be showing as a cancelled charge whereby the money never left your account. You can contact Support and your bank for clarification but usually when a refund is done within the first 24 hours, money is not actually taken and it just shows as a pending negative change that ultimately cancels and then falls off your statement.

Do cancelled chargers not show up as added balance in banking apps?

[BitchNeverDie]

my refund tickets of 2 different games have been opened since 30 July. Got nothing back yet. No confirmation, no nothing.

[J4MESOX4D]

Originally posted by IceAgePenguinRace:

Originally posted by J4MESOX4D:

It may simply be showing as a cancelled charge whereby the money never left your account. You can contact Support and your bank for clarification but usually when a refund is done within the first 24 hours, money is not actually taken and it just shows as a pending negative change that ultimately cancels and then falls off your statement.

Do cancelled chargers not show up as added balance in banking apps?

No, they typically fall off the statement meaning there was no money taken away or needed to be returned. It's as if the transaction didn't even happen. If your payment provider has no record of any charges or refunds then no money ever left your account and the original charge was cancelled rather than taken. This is much easier than you requesting a refund, Valve then taking your money for the original transaction and then returning it. They simply cancel the charge and the money is never taken.

[J4MESOX4D]

Originally posted by 怼³:

my refund tickets of 2 different games have been opened since 30 July. Got nothing back yet. No confirmation, no nothing.

Check your refund request tickets. If they are closed without a response then your account is shadow-hijacked and scammers sitting idle are closing your tickets.

[Nx Machina]

Originally posted by IceAgePenguinRace:

On the 31st I refunded Rainbow Six Siege & steam support said that I'll get refunded within 14 days. Usually I get refunded within 2 to 3 days but for reason with this refund I have still not gotten my money.

Can anyone help me please?

It can take up to 14 days because it is your bank which processes the refund.

[IceAgePenguinRace]

Originally posted by J4MESOX4D:

Originally posted by IceAgePenguinRace:

Do cancelled chargers not show up as added balance in banking apps?

No, they typically fall off the statement meaning there was no money taken away or needed to be returned. It's as if the transaction didn't even happen. If your payment provider has no record of any charges or refunds then no money ever left your account and the original charge was cancelled rather than taken. This is much easier than you requesting a refund, Valve then taking your money for the original transaction and then returning it. They simply cancel the charge and the money is never taken.

May statement does have records of money being taken though?