my account get hack please steam help

[76561199845592077]

hello steam im from indonesia my english is not good so sorry if there are words that i don't understand because i use translate, i want to complain about my account, i got hacked and i have reported it to steam support but the result is zero no answer, i have spent a lot of money for my account which previously may not be much for you, i beg you to help me get my account back i don't know where else to ask for help, my previous account username is ...... and the person who hacked my account is probably from hongkong. thankss......

[Lilim]

Originally posted by justsomepepole:

hello steam

Keep in mind that this is a user forum. No Steam Support here.

Originally posted by justsomepepole:

im from indonesia my english is not good so sorry if there are words that i don't understand because i use translate, i want to complain about my account, i got hacked and i have reported it to steam support but the result is zero no answer, i have spent a lot of money for my account which previously may not be much for you, i beg you to help me get my account back i don't know where else to ask for help

Steam Account Recovery

It is possible to recover a stolen Steam account. You don't need access to the email, phone or password currently tied to the stolen account for this to work.

The recovery process allows you to contact Steam Support to provide proof of ownership.

Follow this guide to recover your account:

https://steamcommunity.com/sharedfiles/filedetails/?id=3456188107

Support articles about account recovery:

Recovering a Stolen or Hijacked Steam Account

Providing Proof of Ownership

Link from the guide to start the recovery process:

https://help.steampowered.com/en/wizard/HelpWithLoginInfo?accountsearch=1&issueid=408&reset=1

Originally posted by justsomepepole:

...my previous account username is {removed}

Is that your account name (login name)? If so, please edit your post and remove your account name. Never share such informations on a public forum.

[76561199845592077]

I've done that but they asked me to take a photo of the game purchase receipt, but that's gone, I only have 1 receipt.

[nullable]

Well you need to communicate that to support. We users can't help and Steam support doesn't work off the forums.

[Unn4m3d (♥AUT♥)]

Originally posted by justsomepepole:

I've done that but they asked me to take a photo of the game purchase receipt, but that's gone, I only have 1 receipt.

If you don't have what they ask of you you can ask them if there is anything else that would prove ownership of the account.
If they say no you're unfortunately out of luck.