Steam Guard Recovery Code

[Arch]

So a while back i decided to give the "Steam Guard Authentication" on my steam mobile app. I never had any real problems with it until recently. About last Tuesday my phone was a bit corrupted and needed a factory reset. Thankfully my phone is working perfect now. The bad thing is i lost the only way to get an authentication code. The worst part is i lost my recovery code that i had stored on a .txt file on the phone. So when not realizing this i decided to restart my computer. This logged me out of the steam client. When attempting to re-log i am met with it asking for the authentication code that i can no longer get. So now im basically locked out of my account except for when using the website version on chrome since it keeps me logged in on most sites. I have already asked Support and am waiting for a reply. But wanted to ask if anyone knows of something that can help? Like a resend of the recovery code? Im fully able to prove this is my account to support but i have no idea when and if they will respond. Thanks!

[Tev]

引用自 Jercouzen：

@Indiana266 Yup, it looks like Steam didn't really plan this out very well, going overkill with the authenticator. It's nice that they can give hackers a hard time and all, but being a pain in the arse for legit users is, well... a pain in the arse.

It wouldn't be that much of an issue if their support response time wasn't as slow as hell.

Google already anticipated scenarios like this, that's why they have secure methods of resolving authenticator issues, without escalating it to support. Saves them time from handling cases, and it saves customers a lot of trouble.

If you've got your phone number still linked, just use SMS Restore via the client login prompt's Retrieve a Lost Account -field.

[DOMINIKO]

i know it its very hard-_-

[Indiana266]

@Jercouzen @Teutep
For some reason the "retrieve a lost account" button through the Steam client you can reset without that code, (Get one by SMS but not the "rxxxx" one) and it resets Steam Guard back to email. :DDDD

[Jercouzen]

Wow, that's really weird. Mine requires BOTH the Rxxxxx code and the phone recovery code. lol.

[Jercouzen]

@Indiana266 you were using the mobile app authenticator too, right? What process did you go through to remove using SMS only?

Mine goes like this:

1) I lost My Steam Guard Mobile Authenticator
2) Search for account (I used my mobile number)
3) Send recovery code to mobile number
4) Enter recovery code received
5) Remove Steam Guard Mobile Authenticator

And that's where it requires BOTH password and recovery code (Rxxxxx)

I get this even with the Retrieve A Lost Account button from the Steam Client.

[{17th}PhaNToM]

hey i dont have this problem im only writting this to craft a badge

[Jercouzen]

I finally figured out why some are required to use BOTH the Rxxxxx code and SMS, while some are using SMS only for recovery.

The ones with beta participation active get a web-based recovery (help.steampowered.com in a Steam-wrapped browser), while non-beta users get a client-based recovery interface that requires SMS only.

For those still locked out by the mobile authenticator, and still have a phone number attached, you can just clean uninstall Steam to remove the beta settings. Install Steam again, then use the client-based recovery.

[Tev]

引用自 Jercouzen：

I finally figured out why some are required to use BOTH the Rxxxxx code and SMS, while some are using SMS only for recovery.

The ones with beta participation active get a web-based recovery (help.steampowered.com in a Steam-wrapped browser), while non-beta users get a client-based recovery interface that requires SMS only.

For those still locked out by the mobile authenticator, and still have a phone number attached, you can just clean uninstall Steam to remove the beta settings. Install Steam again, then use the client-based recovery.

Well, having just now checked that.

Talk about odd, I doubt (and certainly hope) it's not intentional.

[Indiana266]

Thanks for your awesome work Jercouzen and Teutep, hopefully Steam has some work planned on this feature to help future users.

[SoLoXGOD :3]

VOY

[Mr.Seekino]

Just tried the solution posted by Jercouzen and i managed to recover this account!
Just to clarify things i did this:
1. reinstalled steam client
2. followed the procedure to retrieve a lost account
3. used code sent to SMS (NOT e-mail)

The important part is that you must use the SMS verification because even with this method if you choose to receive the code by e-mail you will be asked the recovery code.

You also must have access to the e-mail associated to the account you are trying to recover because the system will request first a code sent to that e-mail and then the one by SMS.

Not sure if the problem is on the client recovery system or in the web one but personally i found this as the best solution.
As someone posted the google example i changed/formatted my phone many many times without using the recovery codes when working with google and microsoft (even if the microsoft system is a bit different).

Thank you guys for posting the solution

[76561198206373925]

Ok, i'm still confused, so i need help
This is my Alt account, created JUST FOR this purpose.

Today, i enabled steam mobile authentication. Now, it gave the recover code for FOUR SECONDS. It showed it, and by the time i found a pen, boom, gone. I cannot login to the account on Mobile, because it keeps asking for the mobile code, which cannot be accessed due to this problem.

I have disabled the mobile authentication remotely from SMS, but alas, to no avail. I can't login to the mobile app with out a Steam Mobile Code, generated by the app

I also tried to do waht Mr. Seekino did, but i did not find the SMS option he had specified :/

So, i did do this:

1: Retrieve Lost Account
2: I know my username
3: Enter email code
4: Select "I lost my Steam Guard authenticator"
5: Enter Password

And now, i run into trouble! I got the email code, but it's asking for the recovery code
The only solution i have is this

If it's an R, followed but 5 digits, i THINK i know the first one, but the next 4 will be a product of punching in 4 digits 10000 times. If i don't know the first digit, then it's 100000, and if it includes letters in the 5 digits after the R, i'm EVEN MORE screwed
This is all assuming it's only 5 digits after the R ;_;

So, here's what i need

A: How can i login to my mobile account WITHOUT needing the mobile access code so that i can change the authentication to email
OR
B: How can i login to my Steam account through my computer to disable steam guard through there, and then login to my phone

I have submitted a support ticket, but god knows how long that's gonna take
PLEASE HELP ;_;

[Indiana266]

If you read the previous comments, you'll notice that we found that it will not ask for the "Rxxxxx" code if you do "lost my account" through the steam client and not online, that's how I got back in, not guessing for a reply on the support ticket.

[76561198206373925]

So, retreive lost account, and then what do i select, i'm clueless, and thoroughly confused of the above thread, even though i read through it at least 5 times ;_;

Do forgive my complete and utter cluelessness and stupidity XD

[DeranK #peBarosaneala]

i ve done all the things that you all said but i can t recive de SMS code , i registred allready my phone numer to my account