Someone hacked my account!

[Nivzi]

Someone posted a link on my profile, and said "check it out". I didnt understood it was a hack and clicked it. It did some changes to my steam and i coulnt enter my accout. i deleted and reinstalled steam, and i logged into my acoount, to find out that the hacker sent this link to all of my friends via chat, therefore he controled my account (or maybe he is still controling it). I am afraid he will abuse my credit card somehow. does he was any acces to the number of the credit card if he has accses to my account? and what could i possibly do the get that hacker "off" my account? I NEED ANSWERS ASAP. thank you.

[ReBoot]

Clean the malware infection on your PC and contact the support afterwards.

[Nivzi]

Ursprünglich geschrieben von ReBoot:

Clean the malware infection on your PC and contact the support afterwards.

what is malware? what infection? can you speak a simple language with me please?

[J4MESOX4D]

You need to run anti-malware software immediately; preferably Malwarebytes and do a full bootable system sweep of your anti-virus offline. When your PC is 100% clean of infections; you should change ALL online account passwords you have associated with the device including your Steam and associated email along with other accounts such as banking and social media. Once that is done; create a Steam Support account and submit a ticket to them outlining the situation and patiently await a response.

[Nivzi]

Ursprünglich geschrieben von J4MESOX4D:

You need to run anti-malware software immediately; preferably Malwarebytes and do a full bootable system sweep of your anti-virus offline. When your PC is 100% clean of infections; you should change ALL online account passwords you have associated with the device including your Steam and associated email along with other accounts such as banking and social media. Once that is done; create a Steam Support account and submit a ticket to them outlining the situation and patiently await a response.

what??? christ, can someone please tell me what to do step by step? and my antivirus program said the link (program) i downloaded was free of viruses! its called YAC if the name helps somehow. should my perants change their credit card password? does the hacker even has any accses to the credit card?? and why should i change password to things not assosoated with steam such as social media??

[J4MESOX4D]

Ursprünglich geschrieben von Furry Fury:

Ursprünglich geschrieben von J4MESOX4D:

You need to run anti-malware software immediately; preferably Malwarebytes and do a full bootable system sweep of your anti-virus offline. When your PC is 100% clean of infections; you should change ALL online account passwords you have associated with the device including your Steam and associated email along with other accounts such as banking and social media. Once that is done; create a Steam Support account and submit a ticket to them outlining the situation and patiently await a response.

what??? christ, can someone please tell me what to do step by step? and my antivirus program said the link (program) i downloaded was free of viruses! its called YAC if the name helps somehow. should my perants change their credit card password? does the hacker even has any accses to the credit card?? and why should i change password to things not assosoated with steam such as social media??

The malware you've installed through clicking the link is capeable of capturing passwords saved on your PC. It's also possible to contain key-logging software so any passwords you input get automatically captured when you use them for other websites associated with your PC. The fact that the infections are spreading to your friends list rings alarm bells and if you don't deal with this promptly; Steam Support have grounds to suspend your Steam Account as you've lost all control and it being deeply compromised.

Just follow these steps:-

1) Download and run Malwarebytes
2) Do a full bootable OFFLINE anti-virus scan
3) Change ALL online account passwords associated with the device
4) Create a Support account and submit a ticket explaining the situation clearly

You may also want to consider de-authorising other devices in the Steam Client settings for an extra layer of protection - only do this when your PC is secure though.

[Astraea Kisaragi]

The basic idea is that malware is different from viruses and antivirus is not really effective against it.

Install this and make a full scan:
https://www.malwarebytes.org/antimalware/

Most malware on Steam is a script which trades away the targets inventory to a alternative account of the scammer, which is probably the case, assuming you spent 1300 hours in CS GO. (95% of scams are aimed for TF2, Dota2 and CS GO items drops, skins, etc)

Changing password will be a good idea too. But do that only after you know that your PC is clean. You might have a keylogger too, which will exactly tell the scammer your new password.

[Nivzi]

Ursprünglich geschrieben von J4MESOX4D:

Ursprünglich geschrieben von Furry Fury:

what??? christ, can someone please tell me what to do step by step? and my antivirus program said the link (program) i downloaded was free of viruses! its called YAC if the name helps somehow. should my perants change their credit card password? does the hacker even has any accses to the credit card?? and why should i change password to things not assosoated with steam such as social media??

The malware you've installed through clicking the link is capeable of capturing passwords saved on your PC. It's also possible to contain key-logging software so any passwords you input get automatically captured when you use them for other websites associated with your PC. The fact that the infections are spreading to your friends list rings alarm bells and if you don't deal with this promptly; Steam Support have grounds to suspend your Steam Account as you've lost all control and it being deeply compromised.

Just follow these steps:-

1) Download and run Malwarebytes
2) Do a full bootable OFFLINE anti-virus scan
3) Change ALL online account passwords associated with the device
4) Create a Support account and submit a ticket explaining the situation clearly

You may also want to consider de-authorising other devices in the Steam Client settings for an extra layer of protection - only do this when your PC is secure though.

whats malwarebytes? just a regular antivirus?

[ReBoot]

Ursprünglich geschrieben von DONT OPEN THE LINK:

Ursprünglich geschrieben von ReBoot:

Clean the malware infection on your PC and contact the support afterwards.

what is malware? what infection? can you speak a simple language with me please?

en.wikipedia.org/wiki/malware

[Nivzi]

Ursprünglich geschrieben von Astraea Kisaragi:

The basic idea is that malware is different from viruses and antivirus is not really effective against it.

Install this and make a full scan:
https://www.malwarebytes.org/antimalware/

Most malware on Steam is a script which trades away the targets inventory to a alternative account of the scammer, which is probably the case, assuming you spent 1300 hours in CS GO. (95% of scams are aimed for TF2, Dota2 and CS GO items drops, skins, etc)

Changing password will be a good idea too. But do that only after you know that your PC is clean. You might have a keylogger too, which will exactly tell the scammer your new password.

is it neccesary to cahnge password to all of my other programs used on my cpmputer such as youtube, email etc?

[J4MESOX4D]

Ursprünglich geschrieben von DONT OPEN THE LINK:

Ursprünglich geschrieben von J4MESOX4D:

The malware you've installed through clicking the link is capeable of capturing passwords saved on your PC. It's also possible to contain key-logging software so any passwords you input get automatically captured when you use them for other websites associated with your PC. The fact that the infections are spreading to your friends list rings alarm bells and if you don't deal with this promptly; Steam Support have grounds to suspend your Steam Account as you've lost all control and it being deeply compromised.

Just follow these steps:-

1) Download and run Malwarebytes
2) Do a full bootable OFFLINE anti-virus scan
3) Change ALL online account passwords associated with the device
4) Create a Support account and submit a ticket explaining the situation clearly

You may also want to consider de-authorising other devices in the Steam Client settings for an extra layer of protection - only do this when your PC is secure though.

whats malwarebytes? just a regular antivirus?

Look at post #6 from Astraea Kisaragi above - download and run Malwarebytes which can track harmful malware infections that even most anti-virus software cannot detect. The fact you were able to download something without prior warning suggests your anti-virus isn't that good anyway - many top quality ones would have warned or prevented the file from even downloading.

You need to begin this process as soon as possible because if people on your friends list start reporting your account for phishing; Support wont hang around to suspend or terminate your profile.

[Nivzi]

Ursprünglich geschrieben von J4MESOX4D:

Ursprünglich geschrieben von DONT OPEN THE LINK:

whats malwarebytes? just a regular antivirus?

Look at post #6 from Astraea Kisaragi above - download and run Malwarebytes which can track harmful malware infections that even most anti-virus software cannot detect. The fact you were able to download something without prior warning suggests your anti-virus isn't that good anyway - many top quality ones would have warned or prevented the file from even downloading.

You need to begin this process as soon as possible because if people on your friends list start reporting your account for phishing; Support wont hang around to suspend or terminate your profile.

copy that. as you can see i also changed my name to warn my friends. does the hacker has a accses to my credit card? does the credit card number and password apear anywhere in my steam account?

[J4MESOX4D]

Ursprünglich geschrieben von DONT OPEN THE LINK:

Ursprünglich geschrieben von J4MESOX4D:

Look at post #6 from Astraea Kisaragi above - download and run Malwarebytes which can track harmful malware infections that even most anti-virus software cannot detect. The fact you were able to download something without prior warning suggests your anti-virus isn't that good anyway - many top quality ones would have warned or prevented the file from even downloading.

You need to begin this process as soon as possible because if people on your friends list start reporting your account for phishing; Support wont hang around to suspend or terminate your profile.

copy that. as you can see i also changed my name to warn my friends. does the hacker has a accses to my credit card? does the credit card number and password apear anywhere in my steam account?

I couldn't say at this stage. If you have a Paypal account password that is either saved on your PC or that is the same as other ones you used; it's possible the malware can capture all of that. A card attached to your Steam account and wallet funds could be used to purchase market items to be laundered to bot accounts. Run Malwarebytes ASAP to clear outstanding infections so you can then work through changing passwords on the device.

[Nivzi]

Ursprünglich geschrieben von J4MESOX4D:

Ursprünglich geschrieben von DONT OPEN THE LINK:

copy that. as you can see i also changed my name to warn my friends. does the hacker has a accses to my credit card? does the credit card number and password apear anywhere in my steam account?

I couldn't say at this stage. If you have a Paypal account password that is either saved on your PC or that is the same as other ones you used; it's possible the malware can capture all of that. A card attached to your Steam account and wallet funds could be used to purchase market items to be laundered to bot accounts. Run Malwarebytes ASAP to clear outstanding infections so you can then work through changing passwords on the device.

done using antimalware. it detecteed some files and deleted all the threats. am i safe now? ill change my passwords as you said before, but is it really neccesary to change the passwords to all of the programs i used on my devide? if so then why? and how do i send steam support a ticket? answer all of my questions if you can. thank you :)

[J4MESOX4D]

Ursprünglich geschrieben von DONT OPEN THE LINK:

Ursprünglich geschrieben von J4MESOX4D:

I couldn't say at this stage. If you have a Paypal account password that is either saved on your PC or that is the same as other ones you used; it's possible the malware can capture all of that. A card attached to your Steam account and wallet funds could be used to purchase market items to be laundered to bot accounts. Run Malwarebytes ASAP to clear outstanding infections so you can then work through changing passwords on the device.

done using antimalware. it detecteed some files and deleted all the threats. am i safe now? ill change my passwords as you said before, but is it really neccesary to change the passwords to all of the programs i used on my devide? if so then why? and how do i send steam support a ticket? answer all of my questions if you can. thank you :)

It's important that you change the passwords that are on the device especially if they are the same as your Steam and email ones. Most severe malware infections of this nature can capture them especially if they've been saved onto the device. Any online account that uses your email can be essentially hacked even without your knowledge. It's best just to change everything for complete peace of mind and so you don't get burned down the line.

To submit a ticket to support; you need to create a seperate Steam Support login and follow the instructions. Detail to them everything that's happened and what action you've taken. You should also alert every single user on your friends list and if they've clicked the link your account has been farming; they need to take exactly the same action as you've taken today in regards to securing their PC and accounts.

[Muppet among Puppets]

Ursprünglich geschrieben von DONT OPEN THE LINK:

done using antimalware. it detecteed some files and deleted all the threats. am i safe now?

The world would be free of computer infections if one could say that you are safe after a scan.

The most usefull that a scan can tell you,
what kinds of malicious software it found.
So you know the "state" of your computer.

The most dangerous that a scan can DO,
convincing you all is fine now, just because it cleaned something.