Ignoration steam support for refung wallet game

[[LSCG] Puky]

Hello, I've been trying to return a game I bought 5 days ago, I played less than 1 hour, I bought FIFA 23 and support ignores me and closes my tickets, does anyone know what to do before it's too late and I won't be able to return it anymore? Thank you

[[LSCG] Puky]

And what should I do now, I have the game for 5 days, I tried to do everything to make it work normally, I meet the requirements just fine and almost 70 euros is not a little, does anyone know how to refund?

[Ogami]

You need to secure your account first, some bot is automatically closing all support tickets.

1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a trusted/clean computer.
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

Do this, then ask for a refund again.

[[LSCG] Puky]

and I can't somehow ask for a refund?, I did everything above.

[Ogami]

Sure you can, go to the Support page, select the game " Its not what i expected", " I want to ask for a refund".
If you did those things i listed above your tickets should not be closed in the future and the refund request will just be worked on normally.



You can check here if your refund request is still open after sending it:
https://help.steampowered.com/en/wizard/HelpRequests

[[LSCG] Puky]

they close it themselves and I have my requests without answers I have been doing this for 5 days and they always ignore me

[Ogami]

How do you know that Steam Support is closing your tickets?
Also it can take a few days till you get a answer to a refund request.

[[LSCG] Puky]

yes, my request always disappears and it's like I didn't ask for anything

[cSg|mc-Hotsauce]

Originally posted by Puky:

yes, my request always disappears and it's like I didn't ask for anything

Secure your account using the steps above and then make a new ticket.

[Ogami]

Originally posted by Puky:

yes, my request always disappears and it's like I didn't ask for anything

Then your account is not secure and you did not do the things i listed in post #5.

Steam Support does NEVER close requests without at least a standard answer mail.
That your refund requests get closed before you even get the " refund request received" answer mail shows that your account is compromised and that someone else has access to your account and have a bot running that auto closes all Support tickets you open.