How do I unlock my locked steam account?

[lammy from um jammer lammy]

Hi, when I clicked a phising link on a bot I got worried and locked my account. Now im trying to unlock it but I don't understand the article steam support wrote about it. The proof of ownership part anyway...

[Tev]

1. You should secure your computer first.
   Run an antivirus and an antimalware -scan on it.
   i.e. https://downloads.malwarebytes.org/file/mbam_current/
   
   
2. After that, change whatever passwords you can. (Those you may have used while PC was potentially infected.
   
   
3. Register a Steam Support -account at https://support.steampowered.com/register.php
   
   
4. Create a Steam Support -ticket at https://support.steampowered.com/newticket.php
   
   • File it under Steam; Account Issues > Hijacked or Stolen account
   
   
5. Include this Proof Of Ownership:
   https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762
   
   You may click on them to get proper instructions for know-how.
   
   
6. Include screenshots of your trades / Market -transactions should your items have been traded / sold away while account was hijacked (before locking it); and if you fill these requirements:
   https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003
   
   
7. Now wait, as long as your ticket is open, you're in the line.

[BamboTheGreat]

Originally posted by Teutep:

1. You should secure your computer first.
   Run an antivirus and an antimalware -scan on it.
   i.e. https://downloads.malwarebytes.org/file/mbam_current/
   
   
2. After that, change whatever passwords you can. (Those you may have used while PC was potentially infected.
   
   
3. Register a Steam Support -account at https://support.steampowered.com/register.php
   
   
4. Create a Steam Support -ticket at https://support.steampowered.com/newticket.php
   
   • File it under Steam; Account Issues > Hijacked or Stolen account
   
   
5. Include this Proof Of Ownership:
   https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762
   
   You may click on them to get proper instructions for know-how.
   
   
6. Include screenshots of your trades / Market -transactions should your items have been traded / sold away while account was hijacked (before locking it); and if you fill these requirements:
   https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003
   
   
7. Now wait, as long as your ticket is open, you're in the line.

You should be a moderator. lol

[lammy from um jammer lammy]

Originally posted by Teutep:

1. You should secure your computer first.
   Run an antivirus and an antimalware -scan on it.
   
   
2. After that, change whatever passwords you can. (Those you may have used while PC was potentially infected.
   
   
3. Register a Steam Support -account at https://support.steampowered.com/register.php
   
   
4. Create a Steam Support -ticket at https://support.steampowered.com/newticket.php
   
   • File it under Steam; Account Issues > Hijacked or Stolen account
   
   
5. Include this Proof Of Ownership:
   https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762
   
   You may click on them to get proper instructions for know-how.
   
   
6. Include screenshots of your trades / Market -transactions should your items have been traded / sold away while account was hijacked; and if you fill these requirements:
   https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003
   
   
7. Now wait, as long as your ticket is open, you're in the line.

The proof of ownership is what im having problems with, it wants me to put a CD key in although I have never used a CD key before

[Tev]

CD-key is just one of the methods, but certainly isn't a one and only requirement

[lammy from um jammer lammy]

Originally posted by Teutep:

CD-key is just one of the methods, but certainly isn't a one and only requirement

It clearly says

Username:

----------------

CD key:

________

[Tev]

Originally posted by Eyedine2 #Scrap2unusual:

Originally posted by Teutep:

CD-key is just one of the methods, but certainly isn't a one and only requirement

It clearly says

Username:

----------------

CD key:

________

And leaving that field empty isn't possible?

[lammy from um jammer lammy]

Originally posted by Teutep:

Originally posted by Eyedine2 #Scrap2unusual:

It clearly says

Username:

----------------

CD key:

________

And leaving that field empty isn't possible?

Im pretty sure it isn't, it says you have to have PROOF OF OWNERSHIP or they won't know its me

[Tev]

Originally posted by Bambo:

They send you the code throught E-Mail.

The SteamGuard code is only for login.

The locking process cannot be reversed with the e-mail.

Originally posted by Eyedine2 #Scrap2unusual:

Originally posted by Teutep:

And leaving that field empty isn't possible?

Im pretty sure it isn't, it says you have to have PROOF OF OWNERSHIP or they won't know its me

See the article. That mentions the other methods.

As said, CD key isn't the only proof you can apply. This is written in the Steam Support's Your Question -field, not the CD-key field. Thus there's the + Add attachment in the bottom right corner.