Purchase a game but nothing happens

[dolkungbighead]

I've just purchased Metal Gear V via Paypal. I click Buy button and it changed to "Processing" or something (I use Thai.) And then nothing happened. I am confused. I check my account and my money hasn't been deducted. When I go to the game, I see the "Play now" button. When I click it, it says like "the purchase has not completed yet" and I have to wait until a notification comes up. Is there anything wrong? What should I do now?

[Acey]

If the transaction is still on process, then keep waiting.

[Cathulhu]

Was your transaction successful?
Check this link to see the status of your transaction:
https://help.steampowered.com/#HelpWithPurchase

Pending means Valve hasn't got the money yet.
It can turn into;
1. Sucessful - You get the game/wallet money
2. Failed - You don't get the game/wallet money and your money is on hold, your payment processor will return it to you within the next few business days.

[^2Us^3ain ^2B^3olt]

I had the same Problem, bought several games, then page frozen.
Waited for 5 Minutes and hit F5 (refresh).

Now the Games appear as "ausstehende Zahlungen" , dont know in english, something like debt outstanding.

Maybe it's a paypal problem right now.

Tried to login but it takes forever.

[Nashira]

Sorry for bringing this up again... But my boyfriend is having the same problem for hours now. Tries to purchase, page freezes at "working" or "in progress" or something. Steam support said they can't see anything wrong with his order, but neither does he have the games in his library, nor has the money been transferred. There's just exactly * nothing * happening. How did it work for you guys?
(Sorry for bad English, but I'm quite pi***d right now and thus not in a condition for proper grammar ^^)

[Odarnok Leunam]

I can't buy too

I have got a problem with steam operation identification, not purchase but credit transfer

Paypal then refuses it.

P.S: sorry for bad english.

[Robert'); DROP TABLE Players;]

This is happening to me too for the last 24 hours. I contacted support but no one has responded yet.

I looked at recent transactions and they are all failing.

[Janina_Olivia]

Same problems. :(

[Nashira]

Alright, it's working now so far: Bought each game one at a time, not several games together. Seemed to help... Still no idea what the exact problem was, though^^ Hope you guys will get it to work as well!

[CherryFairy1]

I'm trying to purchase Subnautica with a debit card, no problem any other time I've purchased something. It keeps telling me to watch for an email and that it's still pending. :(

[stan.schrieks]

i have the exact same problem the page just freezes and if i refresh i have paid and stays on "working" and try to contact steam but they dont answer or help me

[On1x]

Same here, added 25 euros with paysafe and didn't recieve my founds and card is used up now. Made a ticket 2 hours ago. Steam fix this. Its not even on my purchase history anymore...

[ReBoot]

Originally posted by stan.schrieks:

i have the exact same problem the page just freezes and if i refresh i have paid and stays on "working" and try to contact steam but they dont answer or help me

https://steamcommunity.com/discussions/forum/1/527274088391863593/#c527274088391882459

[BooGeyMan]

Same here...purchased a game and add money to the wallet and nothing... 4hrs+

[Mauricius]

Same i made two purchases using IDEAL and after payment the steam page did not go further. The games are not in my library.

Made a ticket, so hopefully they can fix this.

[Carlos100]

My online bank has had an alert up that visa debit transactions cant be shown at this moment