My main Acnt was Stolen/ Email has been CHange / Steam Pass Has Been Change.

All Discussions > Steam Forums > Help and Tips > Topic Details

76561198135607880 Sep 2, 2015 @ 11:56pm

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Steam
Hello *********@yahoo.com
You can use the following Account Recovery Code to reset your Steam login credentials:
Your Account Recovery Code is:
QR7Y9
If you are not trying to reset your Steam login credentials, please ignore this email. It is possible that another user entered their login information incorrectly.
The Steam Support Team
https://help.steampowered.com/
Valve® © Valve Corporation. PO Box 1688 Bellevue, WA 98009.
All rights reserved. All trademarks are property of their respective owners in the US and other countries.
Trouble viewing this message? Click here.
*******************************************************************************************
Dear ******

This email message confirms that your Steam account password has been successfully changed.

We are sending this notice to ensure the privacy and security of your Steam account. If you authorized this change, no further action is necessary.

If you did not authorize this change... made from the computer located at 58.44.46.239 (CN), please lock your account online and then request Support assistance to regain access to your account.

Thanks for helping us maintain the security of your account.

The Steam Support Team
https://help.steampowered.com

This notification has been sent to the email address associated with your Steam account.
For information on Valve's privacy policy, visit http://www.valvesoftware.com/privacy.htm.
This email message was auto-generated. Please do not respond.
VALVE © Valve Corporation. All rights reserved. All trademarks are property of their respective owners in the US and other countries.
*******************************************************************************************
Dear *******

Here is the Steam Guard code you need to log in:
N38CP

This email was generated because of a login attempt from a computer located at 58.44.46.239 (CN). The login attempt included your correct account name and password.

The Steam Guard code is required to complete the login. No one can access your account without also accessing this email.

If you are not attempting to login then please change your Steam password and consider changing your email password as well to ensure your account security.

If you are unable to access your account then you may choose to lock your account. Once locked you must request Steam Support's assistance in recovering and unlocking it. Until the account is unlocked you will be restricted from accessing many of Steam's features including online gameplay in VAC enabled games.
The Steam Support Team
https://help.steampowered.com/
VALVE © Valve Corporation. 保留所有权利。所有商标均为其在美国及其它国家/地区的各自持有者所有。
Reply, Reply All or Forward | More
**************************************************************************

This email confirms that your Steam account contact email address has been successfully changed.

We are sending this notice to ensure the privacy and security of your Steam account. If you authorized this change, no further action is necessary.

If you did not authorize this change... made from the computer located at 58.44.46.239 (CN), please lock your account online and then request Support assistance to regain access to your account.

Thanks for helping us maintain the security of your account.

The Steam Support Team
https://help.steampowered.com

This notification has been sent to the email address associated with your Steam account.
For information on Valve's privacy policy, visit http://www.valvesoftware.com/privacy.htm.
This email message was auto-generated. Please do not respond.
VALVE © Valve Corporation. All rights reserved. All trademarks are property of their respective owners in the US and other countries.

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Showing 1-15 of 19 comments

76561198248102344 Sep 2, 2015 @ 11:57pm

76561198135607880 Sep 2, 2015 @ 11:59pm

hello...

Senior Wheatley Sep 3, 2015 @ 12:29am

Гы

76561198135607880 Sep 3, 2015 @ 12:53am

I hope Someone from Steam Community Will be Able to read This and can Make actions. ASAP i hope that u do care to people who spent a lot for this game. btw im playing DOTA2

The Rock God Sep 3, 2015 @ 12:54am

You have to contact Steam Suppport. Nobody here can help you.

Tev Sep 3, 2015 @ 12:58am

Originally posted by kureynei:
I hope Someone from Steam Community Will be Able to read This and can Make actions. ASAP i hope that u do care to people who spent a lot for this game. btw im playing DOTA2

Read: https://support.steampowered.com/kb_article.php?ref=1266-OAFV-8478

Secure your computer

Scan the computer with an antivirus* & antimalware scan in safemode

First download & install Malwarebytes' Anti-Malware at http://downloads.malwarebytes.org/file/mbam/
After that restart your computer
During the time the computer is still booting up, tap F8 until you get to this menu[pad3.whstatic.com] <- clickable.
Choose Safe Mode.
Perform your antivirus & antimalware scans (with the rootkit scan ticked.)
Restart your computer.

* = If you can do a bootscan with your antivirus, do it.

Change your passwords

Create a ticket

Register a Steam Support account at https://support.steampowered.com/register.php
Create a Steam Support ticket at https://support.steampowered.com/newticket.php
Include Proof of Ownership:
- https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762
Include Item Restoration -related stuff:
- https://support.steampowered.com/kb_article.php?ref=9958-MJDG-3003

аdvicebanana Sep 3, 2015 @ 12:58am

Did you lock your account down with the link at the bottom of that email?

76561198135607880 Sep 3, 2015 @ 2:46am

whats that ? sorry to ask for questions but, i really did not expect that this will happen.

аdvicebanana Sep 3, 2015 @ 2:50am

http://forums.steampowered.com/forums/showthread.php?t=3268020

76561198135607880 Sep 3, 2015 @ 3:02am

Trouble viewing this message? Click here.
Steam
Hello *********@yahoo.com
You can use the following Account Recovery Code to reset your Steam login credentials:
Your Account Recovery Code is:
QR7Y9
If you are not trying to reset your Steam login credentials, please ignore this email. It is possible that another user entered their login information incorrectly.
The Steam Support Team
https://help.steampowered.com/
Valve® © Valve Corporation. PO Box 1688 Bellevue, WA 98009.
All rights reserved. All trademarks are property of their respective owners in the US and other countries.
Trouble viewing this message? Click here.
*************************************************************************************
Steam Help
{LINK REMOVED}
Like · Reply · Remove Preview · 3 hrs
**********************@yahoo.com
Today at 11:48 AM
STEAM

Dear kureynei,

This email message confirms that your Steam account password has been successfully changed.

We are sending this notice to ensure the privacy and security of your Steam account. If you authorized this change, no further action is necessary.

If you did not authorize this change... made from the computer located at 58.44.46.239 (CN), please lock your account online and then request Support assistance to regain access to your account.

Thanks for helping us maintain the security of your account.

The Steam Support Team
https://help.steampowered.com

This notification has been sent to the email address associated with your Steam account.
For information on Valve's privacy policy, visit http://www.valvesoftware.com/privacy.htm.
This email message was auto-generated. Please do not respond.
VALVE © Valve Corporation. All rights reserved. All trademarks are property of their respective owners in the US and other countries.
Steam Help
{LINK REMOVED}
Like · Reply · Remove Preview · 3 hrs

Dear kureynei,

Here is the Steam Guard code you need to log in:
N38CP

This email was generated because of a login attempt from a computer located at 58.44.46.239 (CN). The login attempt included your correct account name and password.

The Steam Guard code is required to complete the login. No one can access your account without also accessing this email.

If you are not attempting to login then please change your Steam password and consider changing your email password as well to ensure your account security.

If you are unable to access your account then you may choose to lock your account. Once locked you must request Steam Support's assistance in recovering and unlocking it. Until the account is unlocked you will be restricted from accessing many of Steam's features including online gameplay in VAC enabled games.
The Steam Support Team
https://help.steampowered.com/
VALVE © Valve Corporation. 保留所有权利。所有商标均为其在美国及其它国家/地区的各自持有者所有。
Reply, Reply All or Forward | More
Steam Help
{LINK REMOVED}
Like · Reply · Remove Preview · 3 hrs
Steam Support
To ********************* {LINK REMOVED}
Today at 11:49 AM
STEAM

Dear kureynei,

This email confirms that your Steam account contact email address has been successfully changed.

We are sending this notice to ensure the privacy and security of your Steam account. If you authorized this change, no further action is necessary.

If you did not authorize this change... made from the computer located at 58.44.46.239 (CN), please lock your account online and then request Support assistance to regain access to your account.

Thanks for helping us maintain the security of your account.

The Steam Support Team
https://help.steampowered.com

This notification has been sent to the email address associated with your Steam account.
For information on Valve's privacy policy, visit http://www.valvesoftware.com/privacy.htm.
This email message was auto-generated. Please do not respond.
VALVE © Valve Corporation. All rights reserved. All trademarks are property of their respective owners in the US and other countries.

************************************************************************************************************
I did not receive any email or do something in my acnt . Im still playing dota2 yesterday. some one from "china" hack my acnt - and they just left this mail in my yahoo mail (above proof that they change it completly) , in TRASH good thing they did not chnage my password in my yahoo acnt. but what's really happening. Steam is so visible to any hack attack that even my yahho acnt was accessed. I'm Located here in PH .

#10

EzPeezy Sep 3, 2015 @ 3:24am

lock your account quickly so your items will be safe

#11

76561198135607880 Sep 3, 2015 @ 3:27am

too late... i cant access my acnt anymore... its been 8hrs ago that this happened .. i will just hope that my acnt will be back if Steam .. will work on it ...

#12

76561198177201454 Sep 3, 2015 @ 3:28am

help

#13

SpunkyJones Sep 3, 2015 @ 3:29am

Originally posted by kureynei:
too late... i cant access my acnt anymore... its been 8hrs ago that this happened .. i will just hope that my acnt will be back if Steam .. will work on it ...

Support could take a few weeks to respond.

#14

EzPeezy Sep 3, 2015 @ 3:31am

Well expect that they will respond 5-6 weeks. So,yeah hope we get our accounts back

#15

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All Discussions > Steam Forums > Help and Tips > Topic Details

Date Posted: Sep 2, 2015 @ 11:56pm

Posts: 19

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