I bought a game through an oxxo and nothing happened

[pro assassin]

Recently (yesterday) i bought h1z1 and it wont let me play it. It stills says "add to cart". How do i download it or who do i need to report this to exactly ?

[Cathulhu]

Was your transaction successful?
Check this link to see the status of your transaction:
https://help.steampowered.com/#HelpWithPurchase

Pending means Valve hasn't got the money yet.
It can turn into;
1. Sucessful - You get the game/wallet money
2. Failed - You don't get the game/wallet money and your money is on hold, your payment processor will return it to you within the next few business days.

[Artyom117]

umm yeah so i got the same problem buying the metro bundle (metro 2033 redux and last light redux), the status of the games is failed and oxxo can´t (or doesn´t want) to refund me. I just wanted to know what i´m gonna have to do to get my hecking money back or the games at the same price (they´re on sale right now).

[pike]

Originally posted by Fapenmadafaka:

umm yeah so i got the same problem buying the metro bundle (metro 2033 redux and last light redux), the status of the games is failed and oxxo can´t (or doesn´t want) to refund me. I just wanted to know what i´m gonna have to do to get my hecking money back or the games at the same price (they´re on sale right now).

your problem is with the retailer , steam has nothing to do with 3rd party sales (oxxo , whatever that is ),
the cheap can be expensive

[Aesthetic]

My best guess is to check via the third party site you purchased from. Never heard of oxxo

[Artyom117]

Originally posted by pike:

Originally posted by Fapenmadafaka:

umm yeah so i got the same problem buying the metro bundle (metro 2033 redux and last light redux), the status of the games is failed and oxxo can´t (or doesn´t want) to refund me. I just wanted to know what i´m gonna have to do to get my hecking money back or the games at the same price (they´re on sale right now).

your problem is with the retailer , steam has nothing to do with 3rd party sales (oxxo , whatever that is ),
the cheap can be expensive

yeah i understand steam hasn´t recieved any money, oxxo (is like a 7/11) said i needed to see the problem with steam, then i don´t know what to do

[Zekiran]

How is it that a 7/11 type store is selling video games?

They're yanking you - demand to get your money back, because they shouldn't be selling these things in the first place. talk to whoever is actually the owner of the place if possible.

But it's a 3rd party place, it won't matter what you want to do with Steam, it's not going to show in your steam list because it's not bought from this site.

[pike]

Originally posted by Fapenmadafaka:

Originally posted by pike:

your problem is with the retailer , steam has nothing to do with 3rd party sales (oxxo , whatever that is ),
the cheap can be expensive

yeah i understand steam hasn´t recieved any money, oxxo (is like a 7/11) said i needed to see the problem with steam, then i don´t know what to do

your stuck in a hard place , there is no recourse with steam , on the gift/whatever card is there a # you can call ? there should be a # for who ever actually issued the card

[Artyom117]

Originally posted by pike:

Originally posted by Fapenmadafaka:

yeah i understand steam hasn´t recieved any money, oxxo (is like a 7/11) said i needed to see the problem with steam, then i don´t know what to do

your stuck in a hard place , there is no recourse with steam , on the gift/whatever card is there a # you can call ? there should be a # for who ever actually issued the card

I tried contacting BOACOMPRA (which is the site steam gives you to perform the payment with oxxo) through their mail (provided on the page steam gives you to contact them) so wish me luck.

[Donna Pinciotti]

Wait this oxxo whatever is an actual store, not an online store?

[Artyom117]

Originally posted by Donna Pinciotti:

Wait this oxxo whatever is an actual store, not an online store?

It's an actual store here in Mexico (dunno if there are oxxos in other countries) but they offer payment services, and I don't see myself using them again in the future.