Hi-Jacked Steam Account from Malware Trojan my Sister got while surfing, Help please!

[Wolfmann Mike]

i don't know how but my sister was using my computer surfing Facebook and Youtube nd somehow must have gotten a key-logging trojan from a link, so i am off-and-on shut out of my account, and being somewhat knowledgeable in computer things, there must be malware undetected on my PC, key-logging and probably downloading my 0+ Steam Games...

How do i report a Hi-Jacked Account? Help Please? Thank You!

[Wolfmann Mike]

oh ok, well yeah Steam Support Tickeets, which i found, is under maintenance. Thanks Though, good and quick reply ;)

[76561198248352990]

{LINK REMOVED}www.malewarebytes.com you must download this Software and scan you computer with it and with your antivirus too, i highly recommend you use AVG I used to hate that Antivirus and used to say it's a freaking Retarded random Antivirus till i had A trojan in my computer and i can't believe how good that thing is and it's still in trial too, so ya download it if you would like to, after all of this send a Message To SteamSupport and be patient about it, it Usually take a lot of time like 4 weeks or more, so be patient and don't keep spamming Replies to them in the ticket cause it will just set you at the back of the List and it will take you even longer i feel what you feel mate, i am on the 9th day without no replay without no account worried feeling like am not gonna get the account back but i know i will, they're slow but they care about each one of us out here so Ya do them steps and all what you can do for later is be patient, hope i helped :)

[Wolfmann Mike]

yup, geez, i drank alot last night and dont feel all that great... i have it but forgot and relied on AVG Free....

[76561198248352990]

i forgot to mention one thing, a very important step since you know about keyloggers and stuff alike, so ya Change Everything you logged in as when you got hijacked facebook,email,twitter,gmail,youtube,xxnx,xxx, passwords because they are Monitored :P

[Wolfmann Mike]

OK TY... crazy thing is, i just unplugged my Desktop PC from the web via CAT-6 cable, and ran MalWareBtyes Anti-Malware, and scan completed: no threats detected... must be maintenance... Support Tickets are Offline too.. so probably

[76561198248352990]

Na though, it's Not that Easy last time the malwarebytes told me there's no threats i found 6 Trojans in my Pc, look for them Manually they usually goes to, Hidden Files the Trojans i had always went to they always went to my local disk c then Users (your Computers user name) the ones you usually play on not your Family or sisters one if you have multiple, and then AppData then local, once you're other there mark all of the files and folders then do antivirus scan on them and look for which is bad and which is not good, Now to Enable Hidden files you gotta click on organize up on the bar under the back and forward buttons then folders and search options then go to view and then you'll see "Hidden files, folders and drivers" click on show hidden files, folders and drivers then go to the steps i told you about there, keep looking in your Computer till you find it mate, Unless you deleted it with your anivirus you can check with History on your antivirus so good luck :)

[Zippmeister]

Have you considered the Exploit that was discovered in July - a thief could change your password even without needing the Steamguard code. They simply click continue and hey presto, they have your account. They claim to have fixed it, but they made that claim before my account was hijacked using the expolit.

If you have steamguard then check your e-mails and you should see the access from a new device first, then the password change, then an e-mail change.

It probably isn't malware or a keylogger.

Mine was hacked in this way 6 weeks ago and I still have not heard from Support, so good luck.

[Wolfmann Mike]

i used steamguard, got my email and input the code, presto!

I didn't get my pass changed, i don't know why i was unable to connect since wedensday off-and-on, i would be fine at start-up (i'm on Windows 7 Ultimate (x64)) and it would connect, then out of nowhere i would be typing in messenger of Steam and it would say i'm offline, wierd.