Cannot Permanently Remove Game From Steam Library Due To "Unexpected Error"

[AtomicFallout757]

Hi

Recently I decided that I wanted to remove Destiny 2 from my Library since I don't play it much anymore and it now requires you to install BattlEye on your PC which I do not approve of. Upon visiting the game's support page and trying to permanently remove the game from my account, I get met with "There was an unexpected error removing this product from your account.". I've tried removing the game a number of times over the past week, even on different days after many Steam restarts, but the error keeps occurring, blocking me from removing the game from my Library. Additionally, I should mention that yes, I have uninstalled the game, and have even deleted some insignificant files that Steam left behind during the uninstallation.

I would prefer to contact Steam Support on this directly, but since you're forced to go through their support maze (as I call it) before the "Contact Steam Support" button is available, I can't contact them since they do not have a category on Library issues.

Any help or insight on this would be greatly appreciated.

Thanks.

[Kesac]

Might be easier just to hide it, which will remove it from your main library page (though it stays on your account).

To do this, right click on the game, manage, hide this game.

[AtomicFallout757]

I do know about this, but I would rather only use that as a last resort option if possible. Thanks for the reply though.

[Fishie]

Click link go to my account then data related to my account then scroll down to contact support and tell them your issue and they will respond when they can.
https://help.steampowered.com/en/

[Brian9824]

Originally posted by ☆ AtomicFallout757 ☆:

I do know about this, but I would rather only use that as a last resort option if possible. Thanks for the reply though.

Hide almost literally does the same thing FYI. You can't actually permanently remove a game from your account

[sapphireglaceon]

i got it removed from my account

[AtomicFallout757]

Update 2/12/2023: I forgot to update this thread after I got the issue resolved, so here's how things went...

After the original post here, I was finally able to contact Steam Support who removed the game from my library on their end.

At first they said it was an issue with their systems and that the latest round of maintenance should have fixed it, but it didn't. I persisted and they eventually found out that there was some kind of issue with Destiny 2's DLCs in my library, preventing the game from getting removed.

Thank you all for the help.

[NinjaKnightBR]

I had the same problem and found a solution that worked for me. Sorry for the bad English. I had to use the translator.

This error has appeared for me when I was removing some games from my library. With some games, restarting Steam or the PC already solved it, but some still had the same problem. I tried some solutions that I saw on forums, such as replacing the game ID in the page link or trying again after installing and uninstalling the game, but none of that worked. After many attempts I came up with a solution, which at least worked for me.

(This method did not work with beta tests, or at least with very old beta tests, which is my case, but you can try it anyway)

1. First, open the library.

2. In the search bar, search for the name of the game you want to remove and when it appears, left-click on it.

Steam will show you the game's page (not its store page).

3. Below the game's banner, there will be some options like DLC, Community Hub, Guides, etc.

Now you should go to Support, the last of the options. (I know. You've probably already tried to remove the game through Support, but for some reason when you access the Support page through this other path, things just work as they should. At least it worked for me).

Note: If the Support option doesn't appear (if the window isn't maximized), click on the three dots. The rest of the path is the same as always.

4. On the Support page, click on "I want to permanently remove this game from my account".

5. Then click on "Ok, permanently remove the listed games from my account".

6. After this, Steam may return to the library immediately instead of showing the page that should normally appear after removing a game from support, but don't worry. The game has already been deleted. You can check by searching for it in the library search bar.

As I said at the beginning, it didn't work for me with beta testing games. When I try the method I just explained, the support page is practically empty with no options to click on and the part where the game information should be is also empty.

[June]

This thread was quite old before the recent post, so we're locking it to prevent confusion.