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Fazzuliyat Sep 20, 2021 @ 5:16am
Unauthorized purchase from steam wallet
Hello guys i just open my steam account and i saw a unauthorized purchase which is from community market item (Bloodwood reserve) from Dota 2 it charge me 17.52 TL. İ am 100% sure i didn't make this purchase neither someone from my house did, All i know is the last purchase i made was Fall guys which was a couple days before from my wallet please help me out why did this happen i mailed two times to steam but i didn't receive any mail from them i just want my money back and i saw this item prices on community market so i find out its worth 0.10 TL why would i buy this thing anyway for 17 TL i don't even play Dota 2. also i only have one device a laptop through which i am logged-in also i am fully upgraded and secure so i am sure its not a 3rd party hacker please help me out to further secure my account.!!!:steamsad:
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Originally posted by Supafly:
Likely someone hijacked your account and purchased something that was theirs for an inflated price. You won't get anything back as your account security is your responsibility.

Secure the account by doing all of these

Scan for Malware/virus https://www.malwarebytes.com/mwb-download/
Deauthorize all devices https://store.steampowered.com/twofactor/manage
Change your Account password on a secure device, mobile phone for example.
Generate new back up codes https://store.steampowered.com/twofactor/manage
Revoke the API key https://steamcommunity.com/dev/apikey
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The author of this thread has indicated that this post answers the original topic.
Supafly Sep 20, 2021 @ 5:23am 
Likely someone hijacked your account and purchased something that was theirs for an inflated price. You won't get anything back as your account security is your responsibility.

Secure the account by doing all of these

Scan for Malware/virus https://www.malwarebytes.com/mwb-download/
Deauthorize all devices https://store.steampowered.com/twofactor/manage
Change your Account password on a secure device, mobile phone for example.
Generate new back up codes https://store.steampowered.com/twofactor/manage
Revoke the API key https://steamcommunity.com/dev/apikey
#1
Fazzuliyat Sep 21, 2021 @ 4:52pm 
Thanks for your help !! :steamthumbsup:
#2
Lightning Jake Jun 17, 2023 @ 3:53am 
Did you get your money back? I am facing the same problem right now, Dota 2 unauthorized purchases.
#3
Supafly Jun 17, 2023 @ 3:55am 
Originally posted by Lightning Jake:
Did you get your money back? I am facing the same problem right now, Dota 2 unauthorized purchases.

read post #1.

Originally posted by Supafly:
You won't get anything back as your account security is your responsibility.
#4
Unn4m3d (♥AUT♥) Jun 17, 2023 @ 4:03am 
Originally posted by Lightning Jake:
Did you get your money back? I am facing the same problem right now, Dota 2 unauthorized purchases.
Instead of necroing Threads you could start reading what was already posted.
#5
Michael Jun 21, 2023 @ 10:25pm 
This thread was quite old before the recent post, so we're locking it to prevent confusion.
#6
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: Sep 20, 2021 @ 5:16am
Posts: 6
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