Brand New Xbox Controller not recognized by Steam

[knepperlings]

I feel like at this point I have tried it all, but I cannot for the life of me get steam to recognize my controller as even existing.

I am trying to hook up a second controller I bought so I don't have to keep borrowing my roommate's to play PC games. The controller is a Power A Enhanced Wired Controller

https://www.amazon.com/PowerA-Enhanced-Wired-Controller-Xbox-x/dp/B08F44DPJW/ref=asc_df_B08F44DPJW/?tag=hyprod-20&linkCode=df0&hvadid=475820252820&hvpos=&hvnetw=g&hvrand=12878293401160924079&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9008908&hvtargid=pla-1108422885044&psc=1

I got it in-store at Walmart, not from Amazon, but same one. The controller DOES work on an Xbox, I hooked it up and played on his. The light on the controller comes on, where as on my PC it never has. The controller I have borrowed from him previously has never had any issues on my PC. I tried using the default drivers when I plugged in my new one. It calls it an "Xbox Gaming Device" rather than the old "Xbox One Controller." Went to big picture mode: "No controllers detected." I tried using the drivers from the working controller on this one my manually updating in Device Manager. No dice. I've tried turning "XboxGipSvc" from stopped to running in the task manager. No dice. I've tried every combination of unplugging, replugging, restarting, etc. I've tried different usb to micro usb cables, different ports. I've tried running an xbox controller tester from the microsoft store. It says the device is working in the device manager and even when I go to the control panel it recognizes that it's a controller. I tried installing a firmware update from Power A

https://www.powera.com/support-articles/xbox-xs-one-product-support/firmware-updates-for-xbox-one-controllers/xbox-enhanced-wired-controller-firmware-v1.15-for-windows-10-not-an-update/

and it won't even detect that the controller is plugged in to run the update. I'm sure there's a ton more other things I have tried that I haven't mentioned, but does anyone have any ideas as to what would cause this? I'm here to provide any more info if needed, but I'm tired of beating my head against a wall.

[magicISO Sweden]

do it work in your games ?

[Ogami]

Thats because this is NOT a wired controller. Its a standard Xbox One controller with a CHARGE cable.
If you stick that in a PC you only get the controller charged, nothing more.
You need to connect the pad via USB receiver or BLUETOOTH to your PC ( if the pad support it).

You HAVE to look if the pad has the "Windows" logo on it when you buy them, this one does not. When i buy Xbox Pad´s for PC i always look for that sign because only those pads are 100% working with PC.

Better go for a official Xbox One pad from Microsoft, they may be a bit more expensive but they will work out the box without problems on Windows.

[tintingaroo]

First check if Steam isn't detecting it because it's hidden:
Go to Controller Settings screen (where Steam is showing you 'No Controllers Detected')
At bottom next to the Back button, see if there is an Unhide Devices button to click

If no Unhide Devices button, did you try the firmware updater with the new controller on the drivers that it originally installed (not the drivers used by the previous controller)? Does the updater detect the device in that situation?

[Bee🐝]

Along with what Ogami said.

OP, just buy a USB data cable for the controller.

It most likely came with a standard USB charge cable - there should be an indicator on the cable - so just get the right cable. They look nearly identical but they aren't the same thing.

If it came with a data cable, then the controller has some other issue; you have to contact the company about it.

[kitt]

Ogami님이 먼저 게시:

Thats because this is NOT a wired controller. Its a standard Xbox One controller with a CHARGE cable.
If you stick that in a PC you only get the controller charged, nothing more.
You need to connect the pad via USB receiver or BLUETOOTH to your PC ( if the pad support it).

You HAVE to look if the pad has the "Windows" logo on it when you buy them, this one does not. When i buy Xbox Pad´s for PC i always look for that sign because only those pads are 100% working with PC.

Better go for a official Xbox One pad from Microsoft, they may be a bit more expensive but they will work out the box without problems on Windows.

wrong.

its a wired controller, it doesn't need bluetooth.. just read the FAQs, not rocket science.The Controller does not even have a Bluetooth connector..


"Q: Is it Bluetooth
A: No, it's completely wired. It must be plugged into the system for it to work. see less"

Q: Does the controller have bluetooth to use it for games on smart tvs, tablets, and mobile devices?
A: No, this controller needs to be plugged into the device see more


and so on..

[Ogami]

kitt님이 먼저 게시:

wrong.

its a wired controller, it doesn't need bluetooth.. just read the FAQs, not rocket science. It literally tells you everyhwere thats its wired and nothing more.


"Q: Is it Bluetooth
A: No, it's completely wired. It must be plugged into the system for it to work. see less"

Q: Does the controller have bluetooth to use it for games on smart tvs, tablets, and mobile devices?
A: No, this controller needs to be plugged into the device see more


and so on..

You can literally see that its a removable cable on the screenshots. This will not work on PC with these pads.
You either need a hardwired pad which will be recognized as a USB controller or one with bluetooth/usb receiver.

Thats why that pad is missing the "compatible with Windows" logo that other Xbox One pads have, because it will not work on PC like this.

[MancSoulja]

Ogami님이 먼저 게시:

kitt님이 먼저 게시:

wrong.

its a wired controller, it doesn't need bluetooth.. just read the FAQs, not rocket science. It literally tells you everyhwere thats its wired and nothing more.


"Q: Is it Bluetooth
A: No, it's completely wired. It must be plugged into the system for it to work. see less"

Q: Does the controller have bluetooth to use it for games on smart tvs, tablets, and mobile devices?
A: No, this controller needs to be plugged into the device see more


and so on..

You can literally see that its a removable cable on the screenshots. This will not work on PC with these pads.
You either need a hardwired pad which will be recognized as a USB controller or one with bluetooth/usb receiver.

Thats why that pad is missing the "compatible with Windows" logo that other Xbox One pads have, because it will not work on PC like this.

All the Power A controllers come with a removable cable, I bought one for my Switch thinking it was wireless but it isn’t.

[knepperlings]

magicISO Sweden님이 먼저 게시:

do it work in your games ?

Nope it does not.

Ogami님이 먼저 게시:

Thats because this is NOT a wired controller. Its a standard Xbox One controller with a CHARGE cable.
If you stick that in a PC you only get the controller charged, nothing more.
You need to connect the pad via USB receiver or BLUETOOTH to your PC ( if the pad support it).

You HAVE to look if the pad has the "Windows" logo on it when you buy them, this one does not. When i buy Xbox Pad´s for PC i always look for that sign because only those pads are 100% working with PC.

Better go for a official Xbox One pad from Microsoft, they may be a bit more expensive but they will work out the box without problems on Windows.

Bee님이 먼저 게시:

Along with what Ogami said.

OP, just buy a USB data cable for the controller.

It most likely came with a standard USB charge cable - there should be an indicator on the cable - so just get the right cable. They look nearly identical but they aren't the same thing.

If it came with a data cable, then the controller has some other issue; you have to contact the company about it.

I think you're both right and wrong. The controller does not have bluetooth compatibility whatsoever. Does not discover as a bluetooth device and I can use my existing controller to use it as a data cable no bluetooth required. However I believe you are right, I will have to shell out for a more expensive controller if I want it to work. Is what it is. I borrowed a second of my buddy's actual xbox controllers and it works fine, same as his other. I don't think there's anything I can do.

tintingaroo님이 먼저 게시:

First check if Steam isn't detecting it because it's hidden:
Go to Controller Settings screen (where Steam is showing you 'No Controllers Detected')
At bottom next to the Back button, see if there is an Unhide Devices button to click

If no Unhide Devices button, did you try the firmware updater with the new controller on the drivers that it originally installed (not the drivers used by the previous controller)? Does the updater detect the device in that situation?

I only ever tried to get the firmware updater to work when I was using original drivers. However I sent them a tech support email and to their credit, they did give me a speedy reply and basically said, "go back to Walmart and exchange it for a new one, see if it makes a difference" and I am 90% sure that won't change a thing. The controller works fine when I use it on an Xbox as intended. Instead of exchanging it for the same thing, I'm just going to shell out the extra 30 bucks and get a full-price normal one.

Thanks for everyone's input

[knepperlings]

Update, I read the reviews and FAQ on the amazon page that I linked, I never bothered before because I was just trying to use the page as the reference for what controller I bought, and it seems that its 50/50. Some purchasers say that is works great on windows 10 and others say its useless. Might try to swap it like the company said because it might just have ♥♥♥♥♥ hardware, might not.