Bought a game, code accepted, but it's not in my library

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jordidebruin Nov 13, 2015 @ 11:35am

Bought a game, code accepted, but it's not in my library

Hi there!

Today I bought FM2016, and I used the code on Steam. Steam said that the code was accepted, and I had to click on 'next', then my download should start. (There was no 'next', only 'cancel' and 'finish'.). So I clicked on 'finish', because that was the only option other than 'cancel'. But the download didn't start, and the game is not in my library. I can't find the game anywhere in Steam. When I try to enter my code again, it says that the code is already used, and that I already have the game. But I havent. So I can't use my code now, and I still don't have the game...

Does anybody know what I can do now?

(Sorry, my English could be bad sometimes, because I'm Dutch)

Thanks!

EDIT: I already tried to restart Steam, tried to uninstall and install again, and tried to restart my laptop.

Last edited by jordidebruin; Nov 13, 2015 @ 11:40am

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Showing 1-15 of 16 comments

76561198218426745 Nov 13, 2015 @ 11:38am

Try restarting the Steam client.

jordidebruin Nov 13, 2015 @ 11:39am

I already tried to restart Steam. I also uninstalled it, and installed it again. And I restarted my laptop. But it all doesn't work

76561198218426745 Nov 13, 2015 @ 11:40am

It doesn't show up in your list of games:
http://steamcommunity.com/profiles/76561198048411300/games/?tab=all

Are you absolutely sure this is the account you redeemed it on?

jordidebruin Nov 13, 2015 @ 11:42am

Yeah I'm very sure, this is the only account I have. At that page all my previous editions (2010, 2011, 2014, 2015) are displayed, but 2016 not. Nowhere in steam or somewhere else on my laptop.

Snofru Nov 13, 2015 @ 11:45am

Try to contact the Steam Support and send them your key and explain your problem there, if the game not show up in your inventory...

76561198218426745 Nov 13, 2015 @ 11:46am

Normally I would suggest checking categories in the Steam client, and also confirming it wasn't hidden. However if the game does not appear on your profile, then I don't think Steam has accepted you redeemed it. Unfortunately I think you will need to register a support account and open a ticket.

Snofru Nov 13, 2015 @ 11:51am

Yep, do it. The Steam Support will help you!

Lil fisk. Nov 13, 2015 @ 2:20pm

Yes good

Cathulhu Oct 25, 2020 @ 5:12am

When necroing a five year old thread, you could at least tell us the name of the game.

Cathulhu Oct 25, 2020 @ 5:16am

That is multiple games:

From The Jackbox Party Pack 4: Fibbage 3, Survive the Internet, Monster Seeking Monster, Bracketeering, Civic Doodle

From The Jackbox Party Pack 5: You Don’t Know Jack: Full Stream, Split the Room, Mad Verse City, Patently Stupid, Zeeple Dome

From The Jackbox Party Pack 6: Trivia Murder Party 2, Dictionarium, Push the Button, Joke Boat, Role Models
https://www.jackboxgames.com/bundle-trilogy-two/

That is the content of the Jackbox Trilogy 2.0.
See if those games are in your library.

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