I need help removing my phone number from steam

[pisang goreng ⬢ ID]

I recently got a new phone number but my old phone number was registered to my steam account. I cant change my phone number without having to send a sms to my old phone number, which i don't have anymore. PLEASE HELP!

[A no-brainer]

https://support.steampowered.com/kb_article.php?ref=8625-WRAH-9030&l=english#sold

"Help, I lost (or sold) my phone and can't log in! What do I do?

If you're having trouble logging in with the Steam mobile authenticator, please use our help site (help.steampowered.com) to recover your account.

If possible, you should contact your wireless service provider and get a replacement phone with the same phone number. Steam will be able to send SMS messages to your replacement phone, and you will be able to recover your account as described below.
If you no longer have access to your email, or your phone, or you don't remember your recovery code, go to the Steam Support page and create a support ticket. Submit a question with "[Steam Guard]" in its Subject, categorized as "Account Questions" and then "Steam Guard/Email Verification." If you don’t have access to the email address that is currently associated with your Steam Account please provide proof of purchase within your ticket."

There is a HELP button on your steam client. Next time try to use it, choose Steam Support and most of your questions will be magically answered.

[pisang goreng ⬢ ID]

Originally posted by Nele:

https://support.steampowered.com/kb_article.php?ref=8625-WRAH-9030&l=english#sold

"Help, I lost (or sold) my phone and can't log in! What do I do?

If you're having trouble logging in with the Steam mobile authenticator, please use our help site (help.steampowered.com) to recover your account.

If possible, you should contact your wireless service provider and get a replacement phone with the same phone number. Steam will be able to send SMS messages to your replacement phone, and you will be able to recover your account as described below.
If you no longer have access to your email, or your phone, or you don't remember your recovery code, go to the Steam Support page and create a support ticket. Submit a question with "[Steam Guard]" in its Subject, categorized as "Account Questions" and then "Steam Guard/Email Verification." If you don’t have access to the email address that is currently associated with your Steam Account please provide proof of purchase within your ticket."

There is a HELP button on your steam client. Next time try to use it, choose Steam Support and most of your questions will be magically answered.

ok i will create a support ticket

[Funny Rat]

I have this same problem, contacting Steam Support is always the final resort because everyone knows how pitiful Steam Support is.

[Hưng Ngô Tuấn]

hi... i have the same problem... which in my case,,, someone stole my phone... i can't change the phone number in my account because the system requires me to enter a code that they sent to my old number... would like to ask if you have solved your problem and may i also ask how???

i don't want to contact my wireless service provider to get a replacement of my old phone number because it is too expensive for me... please help... thank you...

[pisang goreng ⬢ ID]

Originally posted by supermegaimbahypertitanicgodly:

hi... i have the same problem... which in my case,,, someone stole my phone... i can't change the phone number in my account because the system requires me to enter a code that they sent to my old number... would like to ask if you have solved your problem and may i also ask how???

i don't want to contact my wireless service provider to get a replacement of my old phone number because it is too expensive for me... please help... thank you...

I resolved my problem by creating a support ticket to Steam support. Once i contacted them, they reset my phone number. I hope this helps!

[StickyPawz]

Originally posted by supermegaimbahypertitanicgodly:

i don't want to contact my wireless service provider to get a replacement of my old phone number because it is too expensive for me... please help... thank you...

Find out from your mobile provider if you can just switch out your old number to a new sim chip.

[Hưng Ngô Tuấn]

Originally posted by console.log:

Originally posted by supermegaimbahypertitanicgodly:

hi... i have the same problem... which in my case,,, someone stole my phone... i can't change the phone number in my account because the system requires me to enter a code that they sent to my old number... would like to ask if you have solved your problem and may i also ask how???

i don't want to contact my wireless service provider to get a replacement of my old phone number because it is too expensive for me... please help... thank you...

I resolved my problem by creating a support ticket to Steam support. Once i contacted them, they reset my phone number. I hope this helps!

hi... thank you for your reply... may you please provide me the steps on how you do it??? if it is not so much for me to ask... again thank you...

[Hưng Ngô Tuấn]

Originally posted by Mittenz:

Originally posted by supermegaimbahypertitanicgodly:

i don't want to contact my wireless service provider to get a replacement of my old phone number because it is too expensive for me... please help... thank you...

Find out from your mobile provider if you can just switch out your old number to a new sim chip.

thank you for your reply....

unfortunately... i'm from the Philippines... and the service providers here really sucks... they ask me to provide so many documents... and the processing time is too long... i've requested them to replace my number last month... and up to this moment,,, they don't have any updates on my request... they just keep saying that i should return to this day... bla bla bla... but to no avail... that is why i am searching another way to solve my problem....

[pisang goreng ⬢ ID]

Originally posted by supermegaimbahypertitanicgodly:

Originally posted by Mittenz:

Find out from your mobile provider if you can just switch out your old number to a new sim chip.

thank you for your reply....

unfortunately... i'm from the Philippines... and the service providers here really sucks... they ask me to provide so many documents... and the processing time is too long... i've requested them to replace my number last month... and up to this moment,,, they don't have any updates on my request... they just keep saying that i should return to this day... bla bla bla... but to no avail... that is why i am searching another way to solve my problem....

I will tell you the steps i made buy i am currently in-game so is that ok if you wait?

[Hưng Ngô Tuấn]

Originally posted by console.log:

Originally posted by supermegaimbahypertitanicgodly:

thank you for your reply....

unfortunately... i'm from the Philippines... and the service providers here really sucks... they ask me to provide so many documents... and the processing time is too long... i've requested them to replace my number last month... and up to this moment,,, they don't have any updates on my request... they just keep saying that i should return to this day... bla bla bla... but to no avail... that is why i am searching another way to solve my problem....

I will tell you the steps i made buy i am currently in-game so is that ok if you wait?

yeah... sure... that's fine.... :D

thank you so much for your help....

[StickyPawz]

Originally posted by supermegaimbahypertitanicgodly:

Originally posted by Mittenz:

Find out from your mobile provider if you can just switch out your old number to a new sim chip.

thank you for your reply....

unfortunately... i'm from the Philippines... and the service providers here really sucks... they ask me to provide so many documents... and the processing time is too long... i've requested them to replace my number last month... and up to this moment,,, they don't have any updates on my request... they just keep saying that i should return to this day... bla bla bla... but to no avail... that is why i am searching another way to solve my problem....

Just to be more clear: I was suggesting a SIM card replacement of the one you lost, not a request for new phone number. Usually this is a simpler and cheaper solution.

Anyway, good luck with your problem.

[pisang goreng ⬢ ID]

Originally posted by supermegaimbahypertitanicgodly:

Originally posted by console.log:

I will tell you the steps i made buy i am currently in-game so is that ok if you wait?

yeah... sure... that's fine.... :D

thank you so much for your help....

I created Steam support ticket saying that i just got a new phone number and i need to change the phone number that associated with my Steam account. As a result, Steam support removed the phone number that was associated with my Steam account. I hope this helps!

[kerk]

Originally posted by console.log:

Originally posted by supermegaimbahypertitanicgodly:

yeah... sure... that's fine.... :D

thank you so much for your help....

I created Steam support ticket saying that i just got a new phone number and i need to change the phone number that associated with my Steam account. As a result, Steam support removed the phone number that was associated with my Steam account. I hope this helps!

How many days did the Steam Support answer your ticket? Mine has been 2 days since I created it but still no answer :/

[pisang goreng ⬢ ID]

Originally posted by Maruts:

Originally posted by console.log:

I created Steam support ticket saying that i just got a new phone number and i need to change the phone number that associated with my Steam account. As a result, Steam support removed the phone number that was associated with my Steam account. I hope this helps!

How many days did the Steam Support answer your ticket? Mine has been 2 days since I created it but still no answer :/

It took about 2-3 days for Steam support to respond to my ticket

[MaC_Master]

Originally posted by console.log:

I recently got a new phone number but my old phone number was registered to my steam account. I cant change my phone number without having to send a sms to my old phone number, which i don't have anymore. PLEASE HELP!

Me too please help