HyperX Cloud 2 weird buzzing/crackling sound

[Kniif]

I bough Cloud 2 headset 3days ago and when i connect it to my PC with USB i can hear these annoying voice in the background. but this only happens when using USB. my friend told that getting new one wont fix this. there a no drivers for the headset, and btw when i change volume with headset it changes the whole audio on windows.

thanks for reading and hopefully you can help <3

[Gordito]

I got the HyperX Cloud 2 Maybe play with the volume buttons on the sound card, or go to playback devices right click on the headset look if it is enabled, if it is enabled maybe disable and enable again. just make sure the audio cable is in that sound card good :) play around a little bit and test. My headset when i go to really low volume 1-2 it gives crackeling sound.

[Kniif]

Originally posted by Dayto:

I got the HyperX Cloud 2 Maybe play with the volume buttons on the sound card, or go to playback devices right click on the headset look if it is enabled, if it is enabled maybe disable and enable again. play around a little bit and test.

Changing volume from sound card only changes volume on windows, like it has no software or anything. And ur not getting buzzing sounds at all?

[Gordito]

Originally posted by HäLi:

Originally posted by Dayto:

I got the HyperX Cloud 2 Maybe play with the volume buttons on the sound card, or go to playback devices right click on the headset look if it is enabled, if it is enabled maybe disable and enable again. play around a little bit and test.

Changing volume from sound card only changes volume on windows, like it has no software or anything. And ur not getting buzzing sounds at all?

Not at all, mine are working fine. I don't like this answer either but i guess you'll need to send it back. maybe test on another computer etc never give up! :)

[Kniif]

Originally posted by Dayto:

Originally posted by HäLi:

Changing volume from sound card only changes volume on windows, like it has no software or anything. And ur not getting buzzing sounds at all?

Not at all, mine are working fine. I don't like this answer either but i guess you'll need to send it back. maybe test on another computer etc never give up! :)

Thanks for ur words, i will definetly try with my brother/friends computer tomorrow. but this only happens when using USB. and maybe i should get somesort of a adaptor.

My friend had this same problem (not cloud2) and hes using USBs on his keyboard

[Sweet_Monkey15]

Originally posted by HäLi:

Originally posted by Dayto:

Not at all, mine are working fine. I don't like this answer either but i guess you'll need to send it back. maybe test on another computer etc never give up! :)

Thanks for ur words, i will definetly try with my brother/friends computer tomorrow. but this only happens when using USB. and maybe i should get somesort of a adaptor.

My friend had this same problem (not cloud2) and hes using USBs on his keyboard

Did you fix it?? I also have the problem.

[Kniif]

Originally posted by Sweet_Monkey15 ♥♥♥♥♥♥♥.com:

Originally posted by HäLi:

Thanks for ur words, i will definetly try with my brother/friends computer tomorrow. but this only happens when using USB. and maybe i should get somesort of a adaptor.

My friend had this same problem (not cloud2) and hes using USBs on his keyboard

Did you fix it?? I also have the problem.

i got a new one it seems it wasnt the copy i had but software on the card i can send u link to that if i find it,theres still minor crackling but wayyyyyyyyyyy better

[Prion]

I had this issue but it was an easy fix.
Download this firmware update, just a simple install and disconnect-reconnect the headset.

EDIT 2: revengance: Link machine broke, here's a new one. Also includes a PDF with update instructions.
https://www.hyperxgaming.com/us/support/technical/downloads/87032

Edit: I just realized I'm like a year late, but I hope this helps anyone else who has this issue.

[BurNy]

Originally posted by Prion:

I had this issue but it was an easy fix.
Download this firmware update, just a simple install and disconnect-reconnect the headset.

https://kingston.sharefile.com/share#/view/sc7b6e17cbc641308?_k=zjuumz

Edit: I just realized I'm like a year late, but I hope this helps anyone else who has this issue.

This worked for me! Thanks man!

[mascot V3]

Bol me kurac sam da znate

[Tony Aboukelb]

maybe because you plugged in motherboard usb

[Gloubi]

Thank you! Thank you so much!!! I was going so mad over this! I've had this problem for years... Now I can finally enjoy my video games, movies and music again <3

[ArcadeAlex]

Originally posted by Prion:

I had this issue but it was an easy fix.
Download this firmware update, just a simple install and disconnect-reconnect the headset.

EDIT 2: revengance: Link machine broke, here's a new one. Also includes a PDF with update instructions.
https://www.hyperxgaming.com/us/support/technical/downloads/87032

Edit: I just realized I'm like a year late, but I hope this helps anyone else who has this issue.

Thank you so much!!!

[VATTEN!]

Originally posted by Prion:

I had this issue but it was an easy fix.
Download this firmware update, just a simple install and disconnect-reconnect the headset.

EDIT 2: revengance: Link machine broke, here's a new one. Also includes a PDF with update instructions.
https://www.hyperxgaming.com/us/support/technical/downloads/87032

Edit: I just realized I'm like a year late, but I hope this helps anyone else who has this issue.

Tysm man, now i can actually hear too :D

[ratatouillefriend]

Originally posted by Prion:

I had this issue but it was an easy fix.
Download this firmware update, just a simple install and disconnect-reconnect the headset.

EDIT 2: revengance: Link machine broke, here's a new one. Also includes a PDF with update instructions.
https://www.hyperxgaming.com/us/support/technical/downloads/87032

Edit: I just realized I'm like a year late, but I hope this helps anyone else who has this issue.

omfg this was the second time i got that stupid crackling sound first timme i fixed himself but today was it back i got crazy from it hero really really hero

[Nisagami]

Originally posted by Prion:

I had this issue but it was an easy fix.
Download this firmware update, just a simple install and disconnect-reconnect the headset.

EDIT 2: revengance: Link machine broke, here's a new one. Also includes a PDF with update instructions.
https://www.hyperxgaming.com/us/support/technical/downloads/87032

Edit: I just realized I'm like a year late, but I hope this helps anyone else who has this issue.

Thank you! That was a big help <3