Humble Bundle, help? :: Help and Tips

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Jess Dec 10, 2015 @ 1:32pm

Humble Bundle, help?

Not sure if this is the right section for this thread, but I'll give it a go.

I've bought a Bundle from Humble Bundle, the Yogscast Jingle Jam 2015 Bundle, and have not been e-mailed any of the keys. I contacted support and I received an e-mail to confirm that I had sent that and it was in process. This is strange because I received that e-mail but not the e-mail containing my Steam keys.

I was wondering if anyone could give me advice as to how to solve this problem - I doubt I'll be getting a reply from HB for a while because they only reply to Support e-mails Monday - Friday.

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Showing 1-13 of 13 comments

Forcen Dec 10, 2015 @ 1:38pm

Humble bundle doesn't email keys, they email you a link where you can download the game and get the steam keys. Use that.

Jess Dec 10, 2015 @ 1:40pm

Originally posted by Sakura:
Are they keys completely missing or are they invalid keys?

I haven't received anything to do with the keys.

Originally posted by Forcen:
Humble bundle doesn't email keys, they email you a link where you can download the game and get the steam keys. Use that.

I haven't received any e-mail from Humble Bundle, except the confirmation that my Support request was being reviewed.

Jess Dec 10, 2015 @ 1:40pm

I have also received a confirmation e-mail from PayPal to let me know that my payment has been processed.

Forcen Dec 10, 2015 @ 1:41pm

Did you get a purchase email from your payment provider? Do you have a humble account?

Why do you think that you bought the bundle.
Usually when you buy a bundle the website will refresh and give you the link to your keys directly on the website. Email is for if you need to go back.

Rowan Dec 10, 2015 @ 1:41pm

Originally posted by Owen:
I have also received a confirmation e-mail from PayPal to let me know that my payment has been processed.

So it's the missing EMAIL not the missing keys?

Did you check and make sure you entered all the correct information?

Linerax Dec 10, 2015 @ 1:41pm

Give an hour.

Jess Dec 10, 2015 @ 1:44pm

Originally posted by Forcen:
Did you get a purchase email from your payment provider? Do you have a humble account?

Why do you think that you bought the bundle.
Usually when you buy a bundle the website will refresh and give you the link to your keys directly on the website. Email is for if you need to go back.

As I stated above I have gotten an e-mail from PayPal. I do not have a Humble Account and when I attempted to make one with the same e-mail as my purchase, I did not receive a verification e-mail.

Originally posted by Sakura:
Originally posted by Owen:
I have also received a confirmation e-mail from PayPal to let me know that my payment has been processed.

So it's the missing EMAIL not the missing keys?

Did you check and make sure you entered all the correct information?

How can I check this? It is technically missing keys because I'd have been given the keys via the e-mail, wouldn't I?

Originally posted by Chef Excellence:
Give an hour.

It's been an hour and 45 minutes since my donation/purchase.

Last edited by Jess; Dec 10, 2015 @ 1:44pm

Rowan Dec 10, 2015 @ 1:45pm

Originally Posted by: Owen How can I check this?

Well, when you enter the information like your credit card, ect. Actually, can you check your bank statements and see if it even went through?

Jess Dec 10, 2015 @ 1:46pm

Originally posted by Sakura:
Originally Posted by: Owen How can I check this?

Well, when you enter the information like your credit card, ect. Actually, can you check your bank statements and see if it even went through?

I have received the order confirmation from my PayPal account.

Forcen Dec 10, 2015 @ 1:47pm

If you had stayed on the website where you did the purchase the website would have given you the link to your keys.
Are you sure you got the right email entered? The email you enter on paypal doesn't have to match the ones you give humble right?

Looks like you need to wait for the email to arrive or for support to respond. Save that paypal email.

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Jess Dec 10, 2015 @ 1:48pm

Originally posted by Forcen:
If you had stayed on the website where you did the purchase the website would have given you the link to your keys.
Are you sure you got the right email entered? The email you enter on paypal doesn't have to match the ones you give humble right?

Looks like you need to wait for the email to arrive or for support to respond. Save that paypal email.

When I donated I had a popout appear from Humble Bundle that said "Your donation has been accepted! Check your email for your keys" or something like that. I've kept the PayPal e-mail (obviously) and have sent the Support to HB which also has my transaction ID on it.

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Forcen Dec 10, 2015 @ 1:57pm

Originally posted by Owen:
Originally posted by Forcen:
If you had stayed on the website where you did the purchase the website would have given you the link to your keys.
Are you sure you got the right email entered? The email you enter on paypal doesn't have to match the ones you give humble right?

Looks like you need to wait for the email to arrive or for support to respond. Save that paypal email.
When I donated I had a popout appear from Humble Bundle that said "Your donation has been accepted! Check your email for your keys" or something like that. I've kept the PayPal e-mail (obviously) and have sent the Support to HB which also has my transaction ID on it.

Hmm, i use Stripe/humble pay and that works like i said. But just wait then.

#12