HELP! HELP! HELP! PLEASE! when i try to open steam.exe or any games connected to it i get this message "this program cant start because COMCTR32.dll is missing from your computer. try reinstalling the program to fix this problem"

[the gay who killed you]

this problem arised, and has not disapeared, after: i downloaded malicous malwayer from a team speak i was brought to on accident. i then quickly used my malwayre bites and uninstalled the cleverly named "trojan.passwordstealer" and some other malwayre software. after this i restarted my computer and tried to use steam to play csgo but i got that error message. i looked it up and it seems im the only one that has ever gotten an error saying im missing the comctR32.dll and that other people have been missing the comctL32.dll so i tried all the methods described for the comctL32.dll and none of them worked in cluding the system scan with the console which ended up with a note saying that it could only repair some of my missing dll files, this did not fix the problem. please help me!

[Haxalicious]

Try backing up your Steam apps (C:/Program Files(or Program Files(x86))/Steam/steamapps and uninstalling/reinstalling Steam. Is it only Steam that does not work?

[Azza ☠]

Sometimes the trojan.passwordstealer.steam virus replaces your "Steam.exe" file, then when you run it, attempts to display a failed login prompt to get you to enter your username and password. If done so, it dumps the details to a server, then melts itself (removes and replaces back the original, so next time you run it, it still works and you are unaware the password has just been stolen).

Do you have any "Steam.old" or "Steam.bkup" file available? If so, rename or delete the "steam.exe" and rename that one to be "Steam.exe". The virus is sometimes nice enough to leave the original there.

If not, go to the offical steam store and redownload the steam client setup installer:
http://store.steampowered.com/about/

If it says steam needs to be installed in an empty folder. Rename the old folder, or just delete everything in it except for the "SteamApps" folder - after re-installing steam, copy that folder back to get your games (saves you from redownloading everything).

You might wish to rescan for malware / rootkits under SafeMode. Then update your steam password and emails, etc. It looks like you got to it fast and probably killed it off before it could even run. However, best to be safe.

---

As for "comctl32.dll", this is Windows Common Controls Library.

Real location: C:\Windows\system32\comctl32.dll

Any other location would be a virus.

Start > Run > Type "cmd.exe" and right-click it from the list, pick "Run As Administrator".

Under the admin command prompt, type:
"sfc /scannow" (without the quotes)

This will get your Windows to check it's system files are valid and repair/replace them if not.

[Haxalicious]

That would be a very good idea to change your Steam password, as it might have already been stolen. The sooner you do it, the better, because if someone has hacked your Steam account they might be able to get access to your credit card/bank account credentials (if you checked "remember for next time" when buying a game). You should probably also change your email password too, just to be safe.

[the gay who killed you]

would it really have stolen my password? becuase after downloading it it exited me out of steam and asked me to resign in which is why i scanned for malwayre so since i never actually resigned in would it really have stolen my password?(i do not click remember my password) also if they did take my password they could not have possibly taken my email and therefore be unable to log into steam on any other computer becuase of the steam safeguard becuase the email i use for steam i never sighn on to on this computer

[Haxalicious]

Then it probably won't be able to steal your password. If the malware was made by a smart hacker and not some idiot that just uses malware that other people made then it might steal your password, but the chances of that happening are very low.

[Haxalicious]

If you had entered your password, it might have stolen it.

[the gay who killed you]

Originally posted by Azza ☠:

Sometimes the trojan.passwordstealer.steam virus replaces your "Steam.exe" file, then when you run it, attempts to display a failed login prompt to get you to enter your username and password. If done so, it dumps the details to a server, then melts itself (removes and replaces back the original, so next time you run it, it still works and you are unaware the password has just been stolen).

Do you have any "Steam.old" or "Steam.bkup" file available? If so, rename or delete the "steam.exe" and rename that one to be "Steam.exe". The virus is sometimes nice enough to leave the original there.

If not, go to the offical steam store and redownload the steam client setup installer:
http://store.steampowered.com/about/

If it says steam needs to be installed in an empty folder. Rename the old folder, or just delete everything in it except for the "SteamApps" folder - after re-installing steam, copy that folder back to get your games (saves you from redownloading everything).

You might wish to rescan for malware / rootkits under SafeMode. Then update your steam password and emails, etc. It looks like you got to it fast and probably killed it off before it could even run. However, best to be safe.

---

As for "comctl32.dll", this is Windows Common Controls Library.

Real location: C:\Windows\system32\comctl32.dll

Any other location would be a virus.

Start > Run > Type "cmd.exe" and right-click it from the list, pick "Run As Administrator".

Under the admin command prompt, type:
"sfc /scannow" (without the quotes)

This will get your Windows to check it's system files are valid and repair/replace them if not.

i do have a steam.old and a Steam.exe, you wanted me to rename which one into Steam.exe? the steam.old?

[Azza ☠]

Delete or move out the Steam.exe... then rename "Steam.old" back to "Steam.exe".

"would it really have stolen my password? becuase after downloading it it exited me out of steam and asked me to resign in"

What it's done, is what I assumed above - I've dealt with others who have had this same virus in the past. It's attempted to replace your original "Steam.exe" with a fake one. This just displays an error message and tries to get you to login. It server dumps whatever you type into that username and password field (valid or not). Since you avoided it, it probably hasn't grabbed your details. Still ensure you have Steam Guard enabled, etc. You can check under that if there's any other logins from different IP Addresses (and kick them).

I personally believe it never got that far, however always best to check.

[the gay who killed you]

AAAAAAAAAAAAH! IT WORKED! THANK YOU! IVE BEEN TRYING TO FIX THAT ♥♥♥♥ FOR 4 HOURS!