Youtube video's cause freeze in steam client

[Wobb the Great and Terrible!!!!!]

Whenever I try to view a youtube video in steam, like in community hub for a game or something, steam freezes. I can access my library, but nothing internet related, like community, store or profile.
All I see is the page with a youtube window, all black and a loading icon in top right.
This started a few days ago, and while it doesn't do it every time, it is most times. And when it happens I have to restart steam to get it working again


Edit:

Things such as Deleting cookies in client browser options, using task manager to close steamwebhelper.exe and of course the old standard "use a web browser not the client" have all been put forward throughout this thread, to limited success.

Deleting cookies will work until steam is restarted.

Stopping the steamwebhelper process will close the frozen window and so is a good workaround that stops you from having to restart steam each time it happens.

Using a web browser instead of steam client is of course a way of playing youtube video's, but that's not really the point. The point is that it should work in the client, and it DID work in the client.

People have mentioned deleting and/or reinstalling adobe flash, switching to/from NPAPI/PPAPI, but I haven't had any success with that, and don't know anyone else who has either.

[Watermelon {JESUS IS LORD}]

hexaae の投稿を引用：

It's ridiculous: they never fixed a bug from 2015...
Steam client is so ***** that it's much better to use the WEB version.

I have to admit the youtube issue with steam doesn't seem to be on Steam's end so they can't fix it.

Since I installed Windows 10 on dual boot with Windows 7, I don't get any video freezes on Steam. However, I still get the issue on Windows 7.

Seems to be based on the user's configuration, so the user themselves have to fix it.

[hexaae]

No my friend, you're wasting time trying to think of a bug in custom HW/SW configurations...

It can be only one of the two:

1. a bug in the client itself
   
2. a bug in the CEF component (Chromium Embedded Framework), used by many web-tools today (e.g. Chrome browser itself, GeForce Experience, GOG Galaxy client etc.)

but since the bug is not reproducible in Chrome browser from http://store.steampowered.com I'd say it's the first one.
Valve software quality has been always very low. Unfortunately they spend 99% of resources in adding stupid social features instead of making it smaller, faster, and bug-free.

I sometimes wonder why the Steam client still exists at all, with so many bugs: the WEB version (I mean: using a web browser) works much better and has no additional bugs besides errors in php and html5 code.
Valve could remove the web-client part entirely leaving just a smaller, faster, essential client, and let users adopt the faster and better WEB version for everything else including social activities.

P.S.
To reproduce this bug... It happens much more frequently trying to play a video from your Friend Activity stream.

[Alucard †]

AyyJman14 の投稿を引用：

So when you get it unfrozen, you try watching another video? That's not smart... Any video can freeze Steam. Just don't watch them.

Whats not very smart is suggesting to close webhelpers or clear cache.

O rly dont watch other videos..? thats not a solution then is it? Thats sweeping the problem under the carpet. Thats what im trying to tell you and people presenting cache clearing and webhelper killing as a solution to this problem..

Instead wasting your time killing webhelpers or clearing cache just restart the client and dont watch videos since this BS doesnt solve the problem and simple restart works the same is faster and causes less bugs than killing webhelpers

[†<CC>< AyyJman14]

⎛ Alucard ⎞ † の投稿を引用：

Whats not very smart is suggesting to close webhelpers or clear cache.

O rly dont watch other videos..? thats not a solution then is it? Thats sweeping the problem under the carpet. Thats what im trying to tell you and people presenting cache clearing and webhelper killing as a solution to this problem..

Instead wasting your time killing webhelpers or clearing cache just restart the client and dont watch videos since this BS doesnt solve the problem and simple restart works the same is faster and causes less bugs than killing webhelpers

I'm not sure what you mean... I don't watch videos in Steam, because I know it'll freeze. When I accidentally see a video, and my client freezes, I clear the cache, unfreezing it, and go to something else. It's in no way a "solution", and I agree... it's sweeping it under the rug... but there's no "fix" yet, as Valve is ignoring us.

⎛ Alucard ⎞ † の投稿を引用：

Whats not very smart is suggesting to close webhelpers or clear cache.
...
Instead wasting your time killing webhelpers or clearing cache just restart the client

I keep telling people, DON'T kill the webhelper! Clear cache, instead. It's MUCH faster than restarting the client, and has no side-effects. Restarting the client would clear the cache, anyway, and that's why it works, as well... it's just pointless to completely restart it.

[Wobb the Great and Terrible!!!!!]

⎛ Alucard ⎞ † の投稿を引用：

AyyJman14 の投稿を引用：

So when you get it unfrozen, you try watching another video? That's not smart... Any video can freeze Steam. Just don't watch them.

Whats not very smart is suggesting to close webhelpers or clear cache.

O rly dont watch other videos..? thats not a solution then is it? Thats sweeping the problem under the carpet. Thats what im trying to tell you and people presenting cache clearing and webhelper killing as a solution to this problem..

Instead wasting your time killing webhelpers or clearing cache just restart the client and dont watch videos since this BS doesnt solve the problem and simple restart works the same is faster and causes less bugs than killing webhelpers

You can't go around telling people it's a bad idea to do something that has been an absolute 100% fix for everyone with the issue for THREE YEARS.

You either have a very different issue, a huge problem with your PC, or you are doing something wrong.

When you close the webhelper, make sure that you click the next one down even if the one you clicked to close didn't get removed from the list. Trust me, it did get removed and was restarted so quickly that it just didn't show. So go down the list regardless of whether it looks like you should.
You also should have hit the right one by the second or third, usually the second for me. But I have the processes list alphabetically listed.

This has been a go-to fix for everyone here with this problem. It's been the best fix we have found in three years.
Sure, if it doesn't work for you then say so. But don't tell people it's not smart to do it.
It's the smartest thing to do, it's the quickest and easiest way to clear the freeze so that you can navigate the steam client again

[Alucard †]

wobbler の投稿を引用：

You can't go around telling people it's a bad idea to do something that has been an absolute 100% fix for everyone with the issue for THREE YEARS.

You either have a very different issue, a huge problem with your PC, or you are doing something wrong.

Its not a fix its a temporary workaround that unstucks your client once it freezes. That works the same as just simply restarting Steam.. Problem with yt videos still freezing client is still there unfixed by this and no its not problem with my PC

Read previous posts and catch up before spewing more nonsense.

[Wobb the Great and Terrible!!!!!]

Look, if this thread is no help to you, then don't post.
We have over 60 pages of people who use this workaround and it's the best thing we have to help, and I said, it has been for three ♥♥♥♥♥♥♥ YEARS.
All of a sudden you come along and are either doing something different or have a different issue, and all those 60 pages and 36 long months should be ignored?
Wow, talk about ego.

We want helpful responses here.

[Watermelon {JESUS IS LORD}]

wobbler の投稿を引用：

Look, if this thread is no help to you, then don't post.
We have over 60 pages of people who use this workaround and it's the best thing we have to help, and I said, it has been for three ♥♥♥♥♥♥♥ YEARS.
All of a sudden you come along and are either doing something different or have a different issue, and all those 60 pages and 36 long months should be ignored?
Wow, talk about ego.

We want helpful responses here.

19 pages for me tho

[TTRM]

wobbler の投稿を引用：

19 pages for me tho

That depends on whether you're displaying threads with 15, 30 or 50 comments per page.

[Alucard †]

wobbler の投稿を引用：

Look, if this thread is no help to you, then don't post.
We have over 60 pages of people who use this workaround and it's the best thing we have to help, and I said, it has been for three ♥♥♥♥♥♥♥ YEARS.
All of a sudden you come along and are either doing something different or have a different issue, and all those 60 pages and 36 long months should be ignored?
Wow, talk about ego.

We want helpful responses here.

Except it doesn't help a lot of people here still have the problem regardless of your silly "solution" that only works tempoarily and is just redundant compared to simple Steam restart that works just aswell.

The problem itself of videos freezing client is still very much here unfixed..
Like i said catch up with rest of the posts instead spewing nonsense
I've been dealing with this problem over several years across both PCs i owned.

But your ignorance doesn't surprise me.
I repeat again read previous posts before jumping to conlcusions that its someones PC or being like: "hur my solution is da best it works for everyone don't reply if it doesn't !"

... talk about ego

[Wobb the Great and Terrible!!!!!]

⎛ Alucard ⎞ † の投稿を引用：

wobbler の投稿を引用：

Look, if this thread is no help to you, then don't post.
We have over 60 pages of people who use this workaround and it's the best thing we have to help, and I said, it has been for three ♥♥♥♥♥♥♥ YEARS.
All of a sudden you come along and are either doing something different or have a different issue, and all those 60 pages and 36 long months should be ignored?
Wow, talk about ego.

We want helpful responses here.

Except it doesn't help a lot of people here still have the problem regardless of your silly "solution" that only works tempoarily and is just redundant compared to simple Steam restart that works just aswell.

The problem itself of videos freezing client is still very much here unfixed..
Like i said catch up with rest of the posts instead spewing nonsense
I've been dealing with this problem over several years across both PCs i owned.

But your ignorance doesn't surprise me.
I repeat again read previous posts before jumping to conlcusions that its someones PC or being like: "hur my solution is da best it works for everyone don't reply if it doesn't !"

... talk about ego

"read previous posts"?

Really?
Having said there is THREE YEARS of previous posts here that all agree this is the CLOSEST we have to solution, and is the best workaround we have.
It's the quickest and easiest way to get rid of the freeze when it happens.

Among other suggestions listed, this has been the most-approved by a ♥♥♥♥♥♥♥♥ of people.

But hey, you're here now, so what do the last three years and all those other opinions and results matter?

Because you have the solution right?

[Alucard †]

Listen your "solution" is useless period. Read the bold part because you clearly cant be bothered to read previous posts:

Simple restart is enough of a workaround when steam client freezes

and doesn't require killing webhelpers or clearing cache or doing god knows what
your "solution" is 3 years outdated and doesn't fix the fact that YT videos still freeze client if you try to watch them again.

But i don't have time for pointless bickering with some random user who doesn't even know what hes talking about.
I'm here for actual solution for the problem not some silly workaround that doesn't work in fixing the problem longterm

[hexaae]

Probably this thread started with wrong assumptions: it's not a problem in our PCs you can fix with hacks or blaze of genius, it's a technical bug in the code: case 1 or 2

There won't ever be a "solution" as reply, because we as users can do nothing about it. It's up to Valve to fix this bug.
It's not a big secret hint you can just quit and restart Steam to exit from client freeze when the bug happens... but there is really nothing else to say (don't fight each other!) here.
We have to push Valve to fix this bug, that's our only way out.

[Watermelon {JESUS IS LORD}]

hexaae の投稿を引用：

Probably this thread started with wrong assumptions: it's not a problem in our PCs you can fix with hacks or blaze of genius, it's a technical bug in the code: case 1 or 2

There won't ever be a "solution" as reply, because we as users can do nothing about it. It's up to Valve to fix this bug.
It's not a big secret hint you can just quit and restart Steam to exit from client freeze when the bug happens... but there is really nothing else to say (don't fight each other!) here.
We have to push Valve to fix this bug, that's our only way out.

If it was an issue with steam, how come it doesn't occur in my Win10 install but it does occur in my Win7 install?

Go test, grab a new HDD, fresh install a copy of Windows, install Steam, test videos.

[Alucard †]

It most likely could be Steam compatibility issue with Windows 7
I wouldn't be surprised if Valve didn't care anymore about Win 7 users and just push out their client updates in the interst of making them compatibilite with Win 10

It would also explain why they don't want to fix it once and for all.