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Sneaky Oct 21, 2015 @ 8:58am

Steam Email Validation isn't sending

So I want to report something that happened to me and has been a target from many players where teamspeak has been used for phishing accounts recently and I wanted to open a ticket for it however, i need to do an email validation on my aol account. It's been over weeks since I requested an email and I constantly would ask for a resend, however, it isn't being sent. I decided on changing my email address to a gmail address, but the steam server is still reading it as my old email account. I tried adding steam's noreply addresses as safe contacts however even through that, I didn't get any email. I requested that email sending still isnt work and i should open a ticket for that too, however, even that i need an email confirmation so now im back to square one. Is there any way for me to contact steam before its too late? (i have 3 days before the grace period for stolen items to be restored)

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Showing 1-15 of 15 comments

Creep Oct 21, 2015 @ 9:02am

don't use AOL or yahoo for a support account.

I was thinking you were reporting the teamspeak method but you are a victim.

Last edited by Creep; Oct 21, 2015 @ 9:04am

Sneaky Oct 21, 2015 @ 9:28am

I had this account for a while and I had aol as my primary for a long time and never bothered changing it. I didn't really need any support until now so that's why I never bothered changing it till today.

I mean every other email i receive is shown like items that i purchased however, when it comes to support system email validation, I dont get anything.

Creep Oct 21, 2015 @ 9:29am

thats because AOL never worked properly for a support account.

last time I check it was also a bit of an outdated service when it comes to security.

Last edited by Creep; Oct 21, 2015 @ 9:30am

Sneaky Oct 21, 2015 @ 9:44am

Hence that I switched my email account to gmail, however, steam is still reading my account registered as my aol email and its not changing @_@ QQ

Creep Oct 21, 2015 @ 9:45am

support accounts are seperate from steam accounts.
can not be an issue , make as much support accounts as you like.
https://support.steampowered.com/newticket.php

Last edited by Creep; Oct 21, 2015 @ 9:46am

eram Oct 21, 2015 @ 9:45am

Have you confirmed the change of email in the Steam client or Steam support?

Last edited by eram; Oct 21, 2015 @ 9:45am

Sneaky Oct 21, 2015 @ 10:02am

I confirmed the steam email on my steam icon (client). I tried @creep's link to a new support ticket, but im still getting a resend verification towards my aol account.

Creep Oct 21, 2015 @ 10:07am

logout make a new support account with the gmail account.

Sneaky Oct 21, 2015 @ 1:57pm

Don't I need to keep this account for the support system to check my trade logs and stuffs?

Creep Oct 21, 2015 @ 1:58pm

not sure what you are asking , you can check your support ticket the same place you made it.

edit: support accounts are not steam accounts.
what are you confused about?
did you make a support account with that gmail?

you are asking if you should keep the steam account?
what else can you do with it?

Last edited by Creep; Oct 21, 2015 @ 2:01pm

#10

Sneaky Oct 21, 2015 @ 3:18pm

Basically, I went to the support link at the top, clicked on item, and I asked for support for stolen items and i need to verify with my credit card number that its my account. When im trying to verify, they ask for me to validate the email i used with my steam account which is the aol one. however, it isn't being sent.

#11

Creep Oct 21, 2015 @ 3:19pm

you give your credit card info and thats it and not the full CC info.
now what makes you think you need to verify anything after that?

are you here?
https://help.steampowered.com/
or are you here?
https://support.steampowered.com/ticketlist.php

you make this really complicated and take a long pause to respond.

if you are at help.steampowered.com I can not help you.
all my explaning was for support.steampowered.com.

just logout at support.steampowered.com and make a "new" support account with your gmail.

Last edited by Creep; Oct 21, 2015 @ 3:49pm

#12

Sneaky Oct 21, 2015 @ 8:12pm

so i started of from the help. website and as i follow the steps, it forwards me to the support. site

#13

Creep Oct 21, 2015 @ 11:23pm

than I do not understand why you just can't post your credit card info.
the same way you are posting here but than write it in the ticket.
no weird verification links and what not.

Last edited by Creep; Oct 21, 2015 @ 11:24pm

#14