"You’ve requested a significant number of refunds recently."

[Eadan]

"If you’re unsure about a product, make sure to check out the customer reviews before purchasing."

I got this message after my last refund. I was under the impression I could use the refund system to try games I am not sure about. Is there a limit to the amount of refunds in a given time? I have 5 refunds and 5 other purchases in the last 2 months.

[supertrooper225]

It isn't a rental system...it is a refund system. You aren't supposed to abuse it or use it as a 'try before you buy' system.

[Radene]

I just like how the expression "significant amount" is used there. Like, it can be as low as 5 if counting Steam refunds, or as high as 92174 when counting grains of salt.

[[AU] Tabris:DarkPeace]

7 is the maximum. You're on 5.

You get 2 more refunds then that's it.

Don't use Steam like a rental service.

[ReBoot]

Originally posted by Eadan:

I was under the impression I could use the refund system to try games I am not sure about.

This impression was clearly wrong. Valve's refund policy even states that you can lose your privilege to refund if you abuse the refund system. Which you apparently did.
Pro tip: There's a reason why it's called "refund" and not "try the game".

[Astori Heichalot]

Originally posted by Eadan:

"If you’re unsure about a product, make sure to check out the customer reviews before purchasing."

I got this message after my last refund. I was under the impression I could use the refund system to try games I am not sure about.

you should understand what "steam refund" is before doing things under your own definition of "refunds"

[Eadan]

Originally posted by supertrooper225:

It isn't a rental system...it is a refund system. You aren't supposed to abuse it or use it as a 'try before you buy' system.

They say you can refund for ANY REASON, and even have "I didn't like it /It wasn't fun" option as a refund reason. If you can't read what they wrote, you shouldn't be writing here.

It isn't like I download games non stop and play them all 119 minutes before refunding. I have a 8Mbit connection and some games I refunded after 2 minutes of playing. ( They are mostly cheap indie games while all my purchases cost much more.)

They should really clarify what they see as abuse. Because as things stand this refund policy gives me the impression Valve didn't want refunds at all but was forced to implement the refund system since other digital game stores ( Origin and Gog) already had refunds.

[ReBoot]

Originally posted by Eadan:

They should really clarify what they see as abuse. Because as things stand this refund policy gives me the impression Valve didn't want refunds at all but was forced to implement the refund system since other digital game stores ( Origin and Gog) already had refunds.

Don't be a lawyer, use common sense. Trying out games you're unsure about is abuse. If you buy a game you are sure about and it turns out to suck is allright. Demoing the games isn't.

[Start_Running]

Oh what counts as abuse is the mathematical relation between the amount of games/money you've refunded versus the amount you have actually spent for a given period of time.

And yeah, common sense is what is needed. Though at thius point I suspect it's an out right legendary drop within the STeam COmmunity.

[Aesthetic]

Originally posted by TabrisDarkPeace:

7 is the maximum. You're on 5.

You get 2 more refunds then that's it.

Don't use Steam like a rental service.

Damn OP you're close to your refund limit!

[Eadan]

Originally posted by ReBoot:

Originally posted by Eadan:

They should really clarify what they see as abuse. Because as things stand this refund policy gives me the impression Valve didn't want refunds at all but was forced to implement the refund system since other digital game stores ( Origin and Gog) already had refunds.

Don't be a lawyer, use common sense. Trying out games you're unsure about is abuse. If you buy a game you are sure about and it turns out to suck is allright. Demoing the games isn't.

Do you recognize the contradiction in your statement? If it was a game I was sure about, it wouldn't turn out to suck.

Originally posted by TabrisDarkPeace:

7 is the maximum. You're on 5.

You get 2 more refunds then that's it.

Don't use Steam like a rental service.

Fine by me. If instead of 5 30$+ purchases and 5 10$~ refunds, they prefer 0 purchases, I can happily shop elsewhere.

[Aesthetic]

Fact of the matter is, it was never intended to be a demo/rental service, which is what you're doing.

[[AU] Tabris:DarkPeace]

Point is: Steam is not a game rental company and you've been abusing the refund system as per the refund policy.

Please stop refunding games.

[Linerax]

Originally posted by TabrisDarkPeace:

7 is the maximum. You're on 5.

You get 2 more refunds then that's it.

Don't use Steam like a rental service.

Is that lifetime or a certain time range then the refund limit goes back to zero? Edit: Lifetime by the way you described.

[Eadan]

Originally posted by TabrisDarkPeace:

Point is: Steam is not a game rental company and you've been abusing the refund system as per the refund policy.

Please stop refunding games.

What is the refund policy? Is it " If Valve considers what you do is abuse, even if noone with a shred of intelligence would think that, then you can't refund any more? "

It's fine if it is. I mean it is their company and their rules, but I would appreciate if they went public with it.

Originally posted by Linerax:

Originally posted by TabrisDarkPeace:

7 is the maximum. You're on 5.

You get 2 more refunds then that's it.

Don't use Steam like a rental service.

Is that lifetime or a certain time range then the refund limit goes back to zero?

He is just trying to troll. There is no stated limit or one which people have experienced so far.

[Aesthetic]

Originally posted by Eadan:

Originally posted by TabrisDarkPeace:

Point is: Steam is not a game rental company and you've been abusing the refund system as per the refund policy.

Please stop refunding games.

What is the refund policy? Is it " If Valve considers what you do is abuse, even if noone with a shred of intelligence would think that, then you can't refund any more? "

It's fine if it is. I mean it is their company and their rules, but I would appreciate if they went public with it.

They did.

Abuse

Refunds are designed to remove the risk from purchasing titles on Steam—not as a way to get free games. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.

http://store.steampowered.com/steam_refunds/