Account hacked, Steam Support does anything?

[thiccbootyboy69]

The support team has the slowest support action I've ever seen and there is too difficult way to have my friend to get direct contact to Steam Support since the PRIORITY IS REAL. His items worth over 100€ has been taken, his credit card is attached to it and he has spent hundreds of euros for Steam Store purchases. And what does Steam Support do? NOTHING.

I demand quicker action to this case because this is a real issue and a negative view to Steam Community. Lack of quick support for the ones who really needs it breaks everything apart. Getting Steam Community members unsatisfied and spreading negative experience of Steam Support. Everytime I hear someone's account getting hacked, the time for resolve takes up to 1 month which is ridiculously long and it should not be and CAN'T be take that long to investigate the real owner of the account. Can't you just read down the recent locations that where the account has been logged in last time? ISN'T IT ANY ODD that my friend lives in Finland and I know him in real life, SUDDENLY LOGS IN AFTER FEW MINUTES IN RUSSIAN IP? Did my friend get a visa to Russia in 2 minutes and flew there in 4 minutes?

I see a loophole in Steam Support and as far I am still disappointed on you, Steam Support, for lack of action on support cases.

Every Finnish person can confirm that this use of language makes no sense. I played around with him a little (I knew he was hacked and that was not my friend behind that name) So I spoke English but when I had enough, I spoke Finnish and he tried to act with me using translator. Also, we Finnish people have education of Swedish language and I began speaking it and there he lost it.

Part 1: https://gyazo.com/f7724c71652a5b70bbdfbe547e967bdf
Part 2: https://gyazo.com/70fc8d7aebc506c7b20e54e3f6f870ac


The conversation:

12. lokakuuta 2015 (12th October 2015)

Lethal_Bot: hei
DQII 'donG': oho
DQII 'donG': hei
DQII 'donG': mitäs?
Lethal_Bot: Kuuntele , pelasin turnauksessa tänään

----[[My friend doesn't play any tournament matches]]

DQII 'donG': joo?
Lethal_Bot: joo)

----[[Acting with him begins below]]

DQII 'donG': mitä siitä?
DQII 'donG': meniks hyvin?
Lethal_Bot: Olen kiireinen , tarvitsemme viidesosa pelaaja jatkamiseenturnaus

----[[Direct translate: I'm busy , we need one-fifth player continuing tournament]]
----[[That's how I knew he was using Google Translator]]

DQII 'donG': okei?
DQII 'donG': missä viides

----[[Logged out]]

(18th October 2015)

Lethal_Bot: hi
Lethal_Bot: bro
Lethal_Bot: yalalalala
DQII 'donG': (Link to youtube)
DQII 'donG': 5 more minutes
Lethal_Bot: eror :c
DQII 'donG': i said 5 more minutes
DQII 'donG': (*bad word*)
DQII 'donG': mitä ne vastas
Lethal_Bot: u here?
Lethal_Bot: ♥♥♥♥♥♥♥♥♥♥♥♥

----[[I'm Finnish, I don't speak Russian, neither does my friend]]

DQII 'donG': gg translator
Lethal_Bot: ♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥♥ :D
Lethal_Bot: тут?
Lethal_Bot is now Online.
DQII 'donG': mate
DQII 'donG': come play
DQII 'donG': tuu pelaa
Lethal_Bot: i play over 5 games with cheaters :c
DQII 'donG': älä kuseta
DQII 'donG': tuu ny
DQII 'donG': eks osaa suomee vai mitä vittuu
Lethal_Bot: vuonna 30min aion pelataturnauksessa
DQII 'donG': parasta alkaa puhua suomea ennenku ilmiannan sut
DQII 'donG': skojar du
Lethal_Bot: Ehkä haluat meidän pelataturnauksessa ?

----[[I began using Swedish language, told him to give account back]]

DQII 'donG': nu du använd translate du (*bad word*)?
Lethal_Bot: what
DQII 'donG': ge tillbaka den kontot till min vän du hora
Lethal_Bot: ахахаха шутник
Lethal_Bot: шутник
Lethal_Bot: ♥♥♥♥♥♥
DQII 'donG': reported
DQII 'donG': (*bad word*)
Lethal_Bot: саси кольца моего анального угря с моим любимым бомжом через анальную кару моего ♥♥♥♥♥♥
Lethal_Bot: твой друг лох ссаный
DQII 'donG': weak
DQII 'donG': (*bad word*)
DQII 'donG': cant you do better?
DQII 'donG': hack others account?
DQII 'donG': weak
DQII 'donG': its fine
DQII 'donG': im tracking you down
DQII 'donG': close to you
DQII 'donG': near siperia
DQII 'donG': russian (*bad word*)
Lethal_Bot is now Offline.

----[[He blocked or deleted me from his Steam Friends]]

[Creep]

finland was that not part of russia at one time?
not odd at all.

support takes time because people keep handing out accounts and items.

[thiccbootyboy69]

Creep původně napsal:

finland was that not part of russia at one time?
not odd at all.

support takes time because people keep handing out accounts and items.

That one time was 100 years ago, you ever open history book?

[Creep]

yes but it next to it and moving to russia and back is not odd at all.
it has not moved in a 100 years not that much.

[thiccbootyboy69]

Creep původně napsal:

yes but it next to it and moving to russia and back is not odd at all.
it has not moved in a 100 years not that much.

As I mentioned, you need VISA to get across the border. AND, only people who live in Eastern Finland are more active with Russian borders or sometimes, never. We live in Western Finland and we have Swedish natives in whole west area, your arguments won't fit in this. We live 30 kilometers away from Swedish border, nothing to do with Russia since closest Russian highly restricted border is 4 hours away.

And yes it is odd to suddenly log in from different location in few minutes, which other location thousands of kilometers away. Go ahead and come to our location and work your papers out how fast can you get across the Russian border, then we can talk more.

[Creep]

diplomats play on steam too.

I leave my home computer online and login from barcelona sometimes.
not odd.

[thiccbootyboy69]

Creep původně napsal:

diplomats play on steam too.

I leave my home account online and login from barcelona sometimes.
not odd.

My friend is 18 year old student, he has school, he has nothing to do with Russia, why cross the border? Why even bother going to Russia in middle of school year? My friend is no diplomat.

I guess you don't understand what kind of border is between Russia and Finland, so I guess you can't talk

[Creep]

steam can not see that.

[thiccbootyboy69]

Creep původně napsal:

steam can not see that.

That's what they need to improve if they can't but I bet they can. My account was under attempt of hacking and the IP where it was tried to log in from was not mine. They should take deeper investigation on case and enhance ability for real owners to prove their accounts ownership.

[Creep]

why , you only get a lot of false positives from that.
I have a better metod , do not hand over your account details for any account for any reason.

[thiccbootyboy69]

Creep původně napsal:

why , you only get a lot of false positives from that.
I have a better metod , do not hand over your account details for any account for any reason.

Receipts of purchases sent to emails, account information change logs, credit card use logs etc. False positives? Minimum.

He didn't hand over the account details :) I guess you have lack of knowledge on this case.

I can even give a big list of those. Solid or electrical evidence of ownerships options is wide.

[Creep]

you have to hand them out some way to steal a steam account.
the email details if steam guard is enabled.

you can be a 100% anonymous in steam if you want.

[thiccbootyboy69]

Creep původně napsal:

you have to hand them out some way to steal a steam account.
the email details if steam guard is enabled.

you can be a 100% anonymous in steam if you want.

Just press of the link, your account can be taken. Take a research.

Here is how it happened. A some Russian person sent an IP to his Teamspeak3 server, on first attempt Teamspeak gave out a message that his client was outdated and "CLICK HERE" to update it, I swear, the message looked so real when AnomalyTV showed an example of the method to avoid but my friend didn't know about it. Nothing happened but he saw new items appeared in his inventory. What was odd, he has never played Team Fortress 2 and he got the items, when he checked the trade history, the hacker attempted to trade items for his mutual account and later, blocked. Email was changed, password was changed. Email was changed WITHOUT double verification via email and the hacker even tried to log in his email.

Video made by Anomaly (Avoid scam attempts) https://youtu.be/y-SbRxu2ryQ?t=5m31s

There's the example, please do research before sending your arguments.

[Creep]

so who is going to twist your arm to click a link?
usually from a stranger.

basic internet skills I call that.
why people forget in 2015 I don't know.

if you have no clue how to read an URL don't click it.

[thiccbootyboy69]

Creep původně napsal:

so who is going to twist your arm to click a link?
usually from a stranger.

basic internet skills I call that.
why people forget in 2015 I don't know.

if you have no clue how to read an URL don't click it.

As I said it was IP for Teamspeak server (copy & paste > connect) but window opened and said client was outdated and needs updated ("CLICK HERE") for update. IT LOOKED LEGIT (as in video link i sent you) You can even Google it if you are afraid to click that link I just put. It looked so legit he thought it was real, do you even read? Do some research please, seems like you don't get it.

[Creep]

yes this is almost an old scam now.
user error.