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0199 = Ç (Upper case cedilla)
0231 = ç (Lower case cedilla)
Make sure you use the number pad and not the number keys above the letters.
https://help.steampowered.com/#HelpWithAccount
they will just get merged.
I see no way of resetting the password without the client.
just keep trying the recovery maybe from another computer.
I see if it works for me.
works fine for me.
http://imgur.com/JZG8TZF
works fine.