I didn't get the game to buy

[valkyrie]

I'm sorry, my English is not good,I am a Chinese, I am in the purchase of <GTA5>, with PayPal payment, and did not jump back to the STEAM page, PayPal payment has been successful, but I did not get the game, please verify. My ID is valkyrie777777
Here is the payment information:

交易成功
类型 消费名称 实付金额 优惠 红包 集分宝 服务费 总额
74664862728857397 - Grand Theft Auto V CN
交易号 2015100400001000480064177585
商户订单号 123346327769
191.03 -0.00 +0.00 +0.00 +0.00 =191.03
单位（元）
添加备注
购汇金额： 29.99 USD (支付当日汇率： 1.00 USD=6.3697CNY)
对方信息： Global Collect Services B.V.(B) a***@globalcollect.com
时间报告：
创建时间 付款时间 结束时间
2015.10.04 06:50:43 2015.10.04 06:51:12 2015.10.04 06:51:12

I have submitted a screenshot in the customer service page, the last 48 hours, and no contact with any customer service staff, I do not know how to solve this problem. Who can help me?

[󠀡󠀡󠀡󠀡󠀡󠀡󠀡󠀡󠀡󠀡]

go here -->> https://store.steampowered.com/account/history/ and check the status of ur payment what it says?

[valkyrie]

What should I do? I can continue to buy a copy of the game. If I do, I will be deducted from the amount of double?? I have been deducted from the amount to be able to get it back?

[Tev]

Originally posted by valkyrie:

My PayPal display has been paid for success,But in your link, I don't see <GTA5>'s trading records.What should I do? I can continue to purchase a game, if I do, I will be deducted from the amount of double?

Rather check here: https://help.steampowered.com/#HelpWithPurchase

Do you see it there?

[valkyrie]

Originally posted by Teutep:

Originally posted by valkyrie:

My PayPal display has been paid for success,But in your link, I don't see <GTA5>'s trading records.What should I do? I can continue to purchase a game, if I do, I will be deducted from the amount of double?

Rather check here: https://help.steampowered.com/#HelpWithPurchase

Do you see it there?

I saw that the transaction is a failure, but I paid a successful payment, if I am now again to buy, then I used to pay the cost of how to do?

[Tev]

Originally posted by valkyrie:

Originally posted by Teutep:

Rather check here: https://help.steampowered.com/#HelpWithPurchase

Do you see it there?

I saw that the transaction is a failure, but I paid a successful payment, if I am now again to buy, then I used to pay the cost of how to do?

Wait for your payment processor (Paypal) to return your money.

This is usually done within 10 business days.

If you buy again, you will be charged twice. The former charge will be returned by Paypal eventually as the case scenario isn't that it's Pending but that it's Failed.

[valkyrie]

Originally posted by Teutep:

Originally posted by valkyrie:

I saw that the transaction is a failure, but I paid a successful payment, if I am now again to buy, then I used to pay the cost of how to do?

Wait for your payment processor (Paypal) to return your money.

This is usually done within 10 business days.

If you buy again, you will be charged twice. The former charge will be returned by Paypal eventually as the case scenario isn't that it's Pending but that it's Failed.

My trading record, the failure of the transaction record time is October 3rd 8:37 PM;But my Alipay transaction record is a successful time 06:51:12 2015.10.04,But I try again to buy, and then cancel the transaction, there is no time difference.If I buy it now, the first time will be refunded to me?

[󠀡󠀡󠀡󠀡󠀡󠀡󠀡󠀡󠀡󠀡]

it will refund u can normally try to buy again if it failed again it will refund to u again .

[Tev]

So, which is it?

Alipay or Paypal?

Your #6 and starting post contradict.

[valkyrie]

Originally posted by Teutep:

So, which is it?

Alipay or Paypal?

Your #6 and starting post contradict.

I bought a copy of the game again, thank you, I hope the money can be returned to me