Problem with friend's refund

[Kuro]

Welp I am asking cause my friend is to shy to do it, apparently he refunded game 2 weeks ago and refund was accepted, he picked option to get money on his steam wallet and he still didn't get money back. Is there a way to help him? Every time I refunded something it was always there at max in 2 weeks meanwhile he already waited for past 2 weeks and still didn't get anything back. I would love if anyone could suggest what can I do to help him. Cheers

[Lithurge]

Tell him to contact support, only they can tell him what's going on.

[Kuro]

Originally posted by Lithurge:

Tell him to contact support, only they can tell him what's going on.

To be precise I asked him and he said he refunded at 23rd of September, you think he should wait few more days and then write to them or just do it already?

[Lithurge]

Two weeks is unusually long. Even changing password only adds a three day delay. Asking the question won't hurt, worst case they'll say wait a bit longer.

[J4MESOX4D]

Originally posted by Kuro:

apparently he refunded game 2 weeks ago and refund was accepted

Ask your friend whether the refund was actually accepted or if they just received a confirmation the request was received. This is really important.

[Kuro]

Originally posted by J4MESOX4D:

Originally posted by Kuro:

apparently he refunded game 2 weeks ago and refund was accepted

Ask your friend whether the refund was actually accepted or if they just received a confirmation the request was received. This is really important.

He said he is like 90% sure it was accepted, he aint 100% sure cause its in his native language and welp he has a bit trouble understanding it himself what do they mean in there kek

[Crazy Tiger]

Originally posted by Kuro:

Originally posted by J4MESOX4D:

Ask your friend whether the refund was actually accepted or if they just received a confirmation the request was received. This is really important.

He said he is like 90% sure it was accepted, he aint 100% sure cause its in his native language and welp he has a bit trouble understanding it himself what do they mean in there kek

What's stopping him from checking the ticket? There is nothing confusing about those messages, they clearly state whether a refund is approved or denied.

[J4MESOX4D]

Originally posted by Kuro:

Originally posted by J4MESOX4D:

Ask your friend whether the refund was actually accepted or if they just received a confirmation the request was received. This is really important.

He said he is like 90% sure it was accepted, he aint 100% sure cause its in his native language and welp he has a bit trouble understanding it himself what do they mean in there kek

He has to be 100% sure for something like this. When you submit a request, you get a confirmation email of this action and when a decision has been made, you get another email either accepting or declining. It's important that we establish that he received an acceptance because if the case was closed without a decision being made then his account is likely compromised which is even more serious.

Your friend may have mistaken the bounce-back confirmation email as an acceptance and if the account is shadow-hijacked then the scammers can close the request and your friend wont know what's happened. So ask your friend if the request was accepted and they have to be 100% sure.

[sim 35th]

Aks your friend to watch there for the info about game/purchase

https://store.steampowered.com/account/history/

Or Support >> Games >> Title Of The Game (though don't know how it works there) .

If they accepted the refund there has to be clear message about it.