Store videos (game trailers) not playing

[Alitari]

Good day.

Not sure exactly when this started as a problem, but I discovered it only recently (AFAIK it was working at least a month ago; no changes in hardware in that time).

Using the Steam client, when I open the store page for a particular product, the video will not play. No audio, no video. It will briefly show the splash screen in low res, with a video length of 0:00/0:00. Then it will go black. The static images (beside the video) show.

Using Chrome, when I open the store page for a particular product, there are no problems.

It doesn't matter what game it is, the videos are not showing in the Steam client.

I have updated my video drivers.
I have turned off Steam > Settings > Interface > Enable smooth scrolling / Enable GPU accelerated rendering / Enable hardware video decoding
I have deleted the Steam/appcache
I have cleared the Steam download cache (Steam > Settings > Downloads > Clear Download Cache)
I have checked for Steam updates (Steam > Check for Steam Client Updates) (none)
I have checked for Windows updates (none)
I have downloaded a new version of Steam and installed it over the existing install
I have deleted the C:\Program Files (x86)\Steam folder and reinstalled it
I have restarted my computer after each of the major steps (like updating drivers, deleting caches, etc.)

And yet the problem persists.

Videos in the Community tab play alright (steamcommunity.com) through the Steam client.
I have plenty of space left on my hard drives (including C:) (several GB's at least)

Any assistance would be appreciated.

[SGT.Swanson]

same here

[ℳℛ ℛ𝒾ℊ𝒽𝓉]

I'm running into the same issue on pc and mobile

[LINO]

same here

[Dev]

Beta doesn’t work for me on Lenovo Legion Go in steam big picture mode… No store game videos will play. Just a back loading circle and then nothing.

Tried on my Asus rog ally worked fine. Steam deck works fine. Desktop PC 4090/13900 nil issues…

[MartyPG13]

I have this issue in Chrome (Win 11), have tried in guest mode (so no extensions, clean cookies etc) and via the dev tools (On the Flight Sim 2024 in this instance page, but it's the same on all game pages) I see

ERR_UNEXPECTED_PROXY_AUTH

I know I'm not using a proxy and the same links work in Firefox and it's also working in the Steam App. Also tried on a separate PC with the exact same link to video.cloudflare.steamstatic.com and this is the same in Chrome (the other PC running Win 10).

Started a couple of days ago.

[rainy.mp3]

same issue for me! the client beta fix suggested above did work though :) good to know this is a common issue

[melissa.bunnie]

ty for the fix it worked but like others would like non-beta if could when able to again , but am very happy now <3

[Zombiehellmonkey]

The Steam game videos were black and didn't play, I found this thread while searching for help, switching to the beta client fixed it for me.

[LeJerk]

I'm having the same problem, Store videos on a game's page don't load and are just a black box.

[Vilo_le_Loup]

Same! When I try to play trailers on store pages, I now only get a black screen. It works with browsers, but not with the Steam app.

[Grat Dalton]

Ursprünglich geschrieben von Vilo_le_Loup:

Same! When I try to play trailers on store pages, I now only get a black screen. It works with browsers, but not with the Steam app.

Same issue.

[retrobarbaari]

Yeah, same problem. Didn't have this problem a week ago, now maybe 30% of videos won't start playing. Some start to play, but then stop playing. Small videos or full screen, same thing, don't matter.
Have not updated NVIDIA drivers for several months.

I have 50GB RAM available, CPU load is at 1% - 3%. So it freaking is not a performance issue.
I can watch 1080p videos from tube sites, so it isn't a bandwith issue.
It is a steam issue.

Went to settings, now participating beta. I shall come back later to say if the videos still won't play. Takes some time, because majority of videos did play.

Watched over half a dozen game trailers now. So far no freezing. If the problem returns, I'll come back, but seems promising.

This problem isn't flattering Steam. Should never had this kind of issue in the stable version.

EDIT: Problems with couple of trailers again today. Came back later and they worked. It's almost like problem was with Steam's streaming service. Sometimes it just won't stream the video. Then it works again. But yesterday the problem was worse for me though.

[ox]

Any resolution to this I'm still not able to see any trailers just shows a black screen

[Dejan ☦]

For me beta participation didn't help. Seems for some it's a fix and for some is not...

[Thrasher]

same, only black