Steam Store page, videos will not load in steam app.

[Cookie Party]

Any time I'm trying to preview a game in the steam store, all of the videos on the store page are just black. I can see them for a moment but instead of loading and playing, they just disappear and I'm left with a black square where the video should be. Have restarted steam & pc, have latest graphics drivers, and the steam store page videos work fine when using chrome, just not in the steam app itself. Help?

Edit: Swapping from the regular Steam client to the beta client fixed it for me, as others have mentioned. Go to Steam > Settings > Interface > Client Beta Participation dropdown to change.

[Darth Trog]

Same thing for me, so looks to be steam issue not on our end , thanks for the post to let me know I am not alone

[mystrul]

oh good its not just me!

[Cookie Party]

Whew thanks guys, we're in this together I suppose. I reinstalled steam before I saw these replies, didn't help. lol

[󠀡󠀡]

Settings > In Game > Delete Web Browser Data doesn't fix it either.
Tried it a few times and restarted Steam.
Something weird on Steam's side for sure.

[Darth Trog]

I checked big picture, can view them there, but do not use big picture, hate it. so its normal client that is somehow broken,

[Iceira]

Look like steam mantaence issue it fit tuesday midnight to morning issue.

[Darth Trog]

Ha ha so no wonder could not submit to support, Steam is saying get some sleep !!

[Iceira]

Originally posted by Darth Trog:

Ha ha so no wonder could not submit to support, Steam is saying get some sleep !!

lol, not sure that was the right way to say it, but funny it is. then you know there was a mantaence day. ( require steam user know such ofc. )

[76561199760417395]

Your pc is to weak to run steam. You have to upgrade your pc to run steam properly. You need a pc that was built in the last year for steam to run properly. Anything older then a year old steam will not right properly. I know everything about computers and it's hardware to know that this is the problem for everyone 100% of the time.

[Lamiosa]

Have the same issue since yesterday, videos in browser work fine, but do not play in client. Is there any fix on client side, or is Steam having some issues and we just have to wait?

[Krenshaw]

I'm in same boat. Good to know its not just this guy.

[fox]

+1,I am not alone.

[まりさ]

Works fine here. Using Steam client from July 17th, i've blocked updates with config file. I guess that is an issue with latest Steam version.

[󠀡󠀡]

I'm assuming this issue isn't widespread as only a few people are talking about it.
According to a Reddit post, one person was able to fix it with a reinstall of Steam.
Can anyone confirm if reinstalling fixed this for them?

[jaimeworld]

Apparently nothing solves it, I deleted the navigation cache from Steam, the PC cache, I even reinstalled Steam and nothing worked :S