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If you need more information as to when you can have Advanced Access, ask in the games own forum.
Steam's FAQ
https://help.steampowered.com/en/faqs/view/453F-5C96-EAC2-9145
It works in the normal way Steam works, once the date is reached you will be able to download and play the game as though it was the full release date that others are waiting for.
It is of course subject to the usual time zone issues, so it won't necessarily be available from midnight on the 5th depending on where the publishers are compared to you.
Tell your friend to delete Steam's browser cache and restart Steam.