Does Steam have Technical Support?

[SpudNoggin]

Since installing Shogo Mobile Armor Division (a classic late 90's shooter) a few days ago my operating system (Windows 11) has displayed all text as chunky and pixellated. This includes text in firefox, edge, folders, windows file structures, windows settings menus, and notepad documents. In some cases it's hard to read.

I'm trying to fix the text but nothing has worked so far. I've uninstalled the game and then restarted the computer, changed the resolution from the default 1080 to something else and back, and reinstalled my GPU drivers.

When I launched the game the first time or maybe during the install process it had me install something else, which I think had "direct" in it's name. I've tried specifically looking for that to delete it in case it wasn't deleted with the game, but it's unfindable. I checked windows settings/apps/installed apps and sorted them by date installed but the only ones recent enough to have come with Shogo are Microsoft 365, Microsoft OneDrive, and Microsoft Edge. So I tried searching This PC for anything with "direct" in the name and sorting the list by date modified, nothing was recent enough to have come with Shogo.

Does Steam/Valve have any techinal support? You sold me a product that's screwed up my computer even after uninstalling it.

Under Help > Steam Support I can select the game, but steam only allows tickets to be created for a three options, none of which remotely describe the issue:
- It's not in my library
- I haven't received my refund
- I'm having trouble with my retail CD key

[Chompman]

This would be something you would have to reach out to the game company to help with as steam does not deal with your technical issues like that.

Check if your monitors resolution is set correctly as sometimes this is the case for some games switching it after you run it if it's not running at your native resolution.

[Muppet among Puppets]

Post in the forum of the game here.
Maybe others had the same. Or contact the developer.

To figure out what happened. Also you can get a refund for the game in steam meanwhile.

When you know what happened, or you can not solve it with the developer, contact steam support and tell them about it.

[Anonymous Helper]

Originally posted by SpudNoggin:

Does Steam have Technical Support?

https://steamcommunity.com/app/610860/discussions/

Steam does not provide technical support for 3rd party games. It's the responsibility of the game's developer or publisher though in case of such an old game, asking around in the game hub is better choice.

Originally posted by SpudNoggin:

When I launched the game the first time or maybe during the install process it had me install something else, which I think had "direct" in it's name.

It's most likely DirectX 9.0c Runtime required by older software. Installing it should not cause any issues.