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xXR3APER21Xx Sep 10, 2024 @ 2:47am

So I bought the KINGDOM HEARTS INTEGRUM MASTERPIECE last week while it was on sale haven't played the game yet since I put it in my back log and I play primarily on steam deck so I paid with my card and the money was taken out but it said I had charge pending on my card as what usually happens purchases on my cash app card but today I got notified by my card that the charge had been canceled which is the first time that has ever happened and the money went back into my account but i still see that i own the kingdom hearts games. So I'm wondering what happened I don't wanna get in trouble with my account I reached out to support but they weren't really helpful they said the purchase was successful but then idk why i would get the money back and still have game in my library has this happened to anyone?

Last edited by xXR3APER21Xx; Sep 10, 2024 @ 2:48am

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Showing 1-8 of 8 comments

magicISO Sweden Sep 10, 2024 @ 2:53am

contact your bank about it

but take swing by steam support to see what they say

xXR3APER21Xx Sep 10, 2024 @ 3:01am

Originally posted by magicISO Sweden:
contact your bank about it

but take swing by steam support to see what they say

Will do that I saw on reddit I wasn't the only one this happened to so it might be cash app?

xXR3APER21Xx Sep 10, 2024 @ 4:48am

Originally posted by magicISO Sweden:
contact your bank about it

but take swing by steam support to see what they say

The issue corrected itself now!

M3R Sep 30, 2024 @ 10:45pm

Just happened to me but with throne and liberty early access package.

You say the issue corrected itself, how exactly? I haven't reached out to any support channels yet but if it's a matter of potentially getting in trouble I'd do it. I have no qualms taking a free game but don't want to get in trouble for an error not on my side.

xXR3APER21Xx Oct 2, 2024 @ 10:30am

Originally posted by M3R:
Just happened to me but with throne and liberty early access package.

You say the issue corrected itself, how exactly? I haven't reached out to any support channels yet but if it's a matter of potentially getting in trouble I'd do it. I have no qualms taking a free game but don't want to get in trouble for an error not on my side.

If it was through cash app just give it about a day it'll fix itself and just make sure the money is thier for purchase but yeah it was on cash apps end.