STEAM Is protecting scammers

[SoloAl]

Hello Steam Community,

I want to share my recent experience in hopes of getting help and also to warn other users. My Steam account has been hacked for the third time in a year. This time, the hackers purchased a community cosmetic item using my account.

I have tried contacting Steam support, but their responses have been automatic and offensive, showing no real interest in resolving my issue. They used the excuse that they do not offer refunds for community items. I have been a Steam user for many years and have over $3000 in items on my account. However, it seems that none of these items are truly mine or ours; we are at the mercy of Steam.

As a Latin American, I feel trampled and mistreated by Steam’s customer service. This situation has led me to consider selling my Steam Deck, as I no longer feel that my investment is safe on this platform.

To make matters worse, the amount stolen was only $8, which was a birthday gift. It frustrates me that Steam would do absolutely nothing over such a small amount of money.

Here is a copy of the response I received from Steam Support:

Steam Support Response:

To learn how to avoid scams or hijackings, please see our Trade Scam article.

To make sure that a scammer is reported, please report them through the Steam Community. Reporting a scammer through the Steam Community is the best way to prevent them from committing future scams.

Since there’s not much more that I can say or do to be of help with this particular issue, I am going to close this help request.

If you have questions on an unrelated issue, please create a new help request and we will be happy to help you.

Steam Support
Ken

Ken, I don’t know who you are, but you don’t get to treat people like that. You don’t ignore my loss of money and you don’t get to just cut off my support! Even the Chilean government has better customer support. What a shame.

I appreciate any advice or help you can offer.

Best regards,
SoloAl

[magicISO Sweden]

Accounts are phished not hacked.

You gave away all your account details.

The account name, the password and the KEY to the door, the Steam Guard Mobile code giving them access to the account.

How? by either logging into a known scam site or sites, tailored malware on your PC, the vote for my team scam, you have a pending ban scam on Discord, free knife click the link etc.

How does Steam (a program) know it is not you when all the account details are correct? It doesn't, therefore any action taken on your account is seen as you doing said actions.

The alternative is not plausible:

1) Someone would have to "GUESS" your account name from "millions of possible combinations".

2) Next they would have to "GUESS" your password from "millions of possible combinations" and then match it to your account name with "millions of possible combinations".

3) And finally they would have to "GUESS" the Steam Guard Mobile code "which changes every 30 seconds" to match both your account name and password to then have access your account.

[SoloAl]

Originally posted by magicISO Sweden:

Accounts are phished not hacked.


I have steam guard, I know how passwords work, but they are not giving founds back, someone uses my steam, use my wallet fonds to purchase an item and then gives that item to themselves, I have 0 seconds of dota gameplay, why would I buy a cosmetic item and then gift it to a russian person? and the fact that the item was given to someone, was the excuse from steam to not refunding the purchase, thats why i´m saying that steam is protecting scammers.


this is support response Hello,

Thank you for contacting Steam Support.

If activity occurred on your account you do not recognize, it may mean your account or computer has been compromised.

Someone may have gained access to your Steam account through spoofing, phishing, or malware.

As an immediate first step, you should take some action to secure your Steam account from further access. Our article on account security recommendations is a good start toward securing your Steam account.

If you suspect your computer is infected with malware, we have some tips for removing malware from your computer here. It may be a good idea to contact a local computer security expert if you're having trouble removing this malware.

Additionally, all Community Market transactions are final and cannot be reversed or refunded. When an item is purchased from the Community Market, the cost is sent from the buyer's Steam wallet to the seller's. Reversing these purchases would mean we have to take funds out of the seller's wallet, creating confusion and possible purchasing issues across Steam.

I'm sorry we can't be of more help with this, but we don't reverse or refund Community Market purchases and sales.

Steam Support
Miguel

"all Community Market transactions are final and cannot be reversed or refunded" they used my funds to buy it, it wasn't something I already had on my inventory!

[SoloAl]

they keep ignoring me, it wasn't an item I got in my inventory!!!!!!!!!! someone bought it WT actual F!!!!!!!!!!!!!!


Hello,

Thank you for writing to us again. We understand your frustration.

It looks like this help request is a duplicate of another you have recently submitted regarding your market issue.

As indicated in your previous help request(s), we have provided all the information we have about your issue. I'm sorry we can't be of more help, but Steam Support does not reverse Market activity for any reason.

Please see our Security Recommendations article and How do Steam Guarded accounts get stolen for more detailed information.

Last but not least, we will investigate to see if anything malicious occurred. Please note there are a number of things taken into consideration before taking action on an account, and while action may not be taken instantly, community reports are regularly reviewed by our team.

While it may not be ideal, we hope you understand our position.

Because we have provided all the information we have for your issue I'm closing this help request. If you have an unrelated issue please open a new help request and we will be happy to help.

Steam Support
Yen

[76561198407601200]

Originally posted by SoloAl:

Hello Steam Community,

I want to share my recent experience in hopes of getting help and also to warn other users. My Steam account has been hacked for the third time in a year.

"Fool me once, shame on you. Fool me twice, shame on me. Fool me three times, shame on both of us."

[SoloAl]

Originally posted by The Living Tribunal:

Originally posted by SoloAl:

Hello Steam Community,

I want to share my recent experience in hopes of getting help and also to warn other users. My Steam account has been hacked for the third time in a year.

"Fool me once, shame on you. Fool me twice, shame on me. Fool me three times, shame on both of us."

I did everything in their guidelines and my mail is not compromised, its more than clear this is a steam problem, just look in the community but that's not the point, the point is that someone made a purchase, and they are not refunding it

[rawWwRrr]

Originally posted by SoloAl:

Originally posted by The Living Tribunal:

"Fool me once, shame on you. Fool me twice, shame on me. Fool me three times, shame on both of us."

I did everything in their guidelines and my mail is not compromised, its more than clear this is a steam problem, just look in the community but that's not the point, the point is that someone made a purchase, and they are not refunding it

Your account made a purchase. It was a successful purchase. Purchases on the market are final. In the eyes of Steam, nothing is wrong.

Account security is ultimately your responsibility. Somehow, someway, someone is gaining access to your account repeatedly. You need to find out how and stop it from happening.

[KalGimpa]

sorry it happened, partner

1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
6. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

the number one way people lose their accounts is through phishing

that is not just here on steam

most of these big data breaches you read about start with one person getting phished

three times means that you never got rid of them

that or you are still going to the site(s) that used your info

it is possible that you have a virus or keylogger, just a less likely probability

but the same thing would be true

you are either going to the same places that you got infected or never got rid of them

[SoloAl]

I'm on steam since 206 and got a steam deck and man I even have a steam machine, but I'm tired of this, games are supposed to be fun, now I feel like a little brother with a bully big brother constantly taking games and ruining the little spare time I have, we are at the merci of STEAM and they are Bullies now, they prefer that a scammer stoles everyone's money than take the little time It takes to help their customers, I got my credit card info filtered though their platform and got a control v as a response

[Nx Machina]

Originally posted by SoloAl:

Hello Steam Community,

I want to share my recent experience in hopes of getting help and also to warn other users. My Steam account has been hacked for the third time in a year. This time, the hackers purchased a community cosmetic item using my account.

The weakest link is the end user as you have proven by losing your account three times in one year.

Accounts are PHISHED not hacked.

You gave the hijacker all your account details.

The account name, the password and the KEY to the door, the Steam Guard Mobile code giving them access to the account.

How? by either logging into a known scam site or sites, tailored malware on your PC, the vote for my team scam, you have a pending ban scam on Discord, free knife click the link etc.

How does Steam (a program) know it is not you when all the account details are correct? It doesn't, therefore any action taken on your account is seen as you doing said actions.

The alternative is not plausible:

1) Someone would have to "GUESS" your account name from "millions of possible combinations".

2) Next they would have to "GUESS" your password from "millions of possible combinations" and then match it to your account name with "millions of possible combinations".

3) And finally they would have to "GUESS" the Steam Guard Mobile code "which changes every 30 seconds" to match both your account name and password to then have access your account.

Or please explain how in 19+ years I have never lost access to my account and that includes before Steam Guard Email and Steam Guard Mobile existed.

[SoloAl]

Originally posted by KalCuey:

sorry it happened, partner

1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
6. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

the number one way people lose their accounts is through phishing

that is not just here on steam

most of these big data breaches you read about start with one person getting phished

three times means that you never got rid of them

that or you are still going to the site(s) that used your info

it is possible that you have a virus or keylogger, just a less likely probability

but the same thing would be true

you are either going to the same places that you got infected or never got rid of them

thanks i'm currently switching to linux (I dont know now tho, steam os was part of the reason) for the same reason, but now I dont know, haking is not steam fault but I trusted them, they used to help no questions asked, they are not that cool company that made the steam deck annymore

[KalGimpa]

Originally posted by SoloAl:

Originally posted by KalCuey:

sorry it happened, partner

1. Scan for malware https://www.malwarebytes.com/
2. Check that the email and phone number on the Steam account are still yours.
3. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
4. Change passwords from a trusted/clean device.
5. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
6. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

the number one way people lose their accounts is through phishing

that is not just here on steam

most of these big data breaches you read about start with one person getting phished

three times means that you never got rid of them

that or you are still going to the site(s) that used your info

it is possible that you have a virus or keylogger, just a less likely probability

but the same thing would be true

you are either going to the same places that you got infected or never got rid of them

thanks i'm currently switching to linux (I dont know now tho, steam os was part of the reason) for the same reason, but now I dont know, haking is not steam fault but I trusted them, they used to help no questions asked, they are not that cool company that made the steam deck annymore

it sucks being the victim of a con

the reason that steam has this policy is because they got conned themselves

people would lie and claim their stuff was stolen or a trade wasn't theirs

unless you know where it is that you are getting compromised, linux will not stop it

not to say do not switch

been using linux for years and love it

[SoloAl]

Originally posted by Nx Machina:

Originally posted by SoloAl:

Hello Steam Community,

I want to share my recent experience in hopes of getting help and also to warn other users. My Steam account has been hacked for the third time in a year. This time, the hackers purchased a community cosmetic item using my account.

The weakest link is the end user as you have proven by losing your account three times in one year.

Accounts are PHISHED not hacked.

You gave the hijacker all your account details.

The account name, the password and the KEY to the door, the Steam Guard Mobile code giving them access to the account.

How? by either logging into a known scam site or sites, tailored malware on your PC, the vote for my team scam, you have a pending ban scam on Discord, free knife click the link etc.

How does Steam (a program) know it is not you when all the account details are correct? It doesn't, therefore any action taken on your account is seen as you doing said actions.

The alternative is not plausible:

1) Someone would have to "GUESS" your account name from "millions of possible combinations".

2) Next they would have to "GUESS" your password from "millions of possible combinations" and then match it to your account name with "millions of possible combinations".

3) And finally they would have to "GUESS" the Steam Guard Mobile code "which changes every 30 seconds" to match both your account name and password to then have access your account.

Or please explain how in 19+ years I have never lost access to my account and that includes before Steam Guard Email and Steam Guard Mobile existed.

Im here since 2006, haking started just this year, and I Tink it happened by cod acount link, and yes, wanted to wait before formating my pc, im a dnd GM and I Tink i got pushed or hacked in one of those servers, but I repeat, i can deal with hacks, but there is no excuse for the refunding o purchased items

[Ettanin]

Valve used to restore stolen items in a form that makes them bound to the account if theft could be proven.

However, this act of goodwill was abused to duplicate items. To prevent this, and to preserve the inherent value and rarity of such items, Valve abolished item restoration.

In accordance with Section 1 C of the Steam Subscriber Agreement, you are responsible for all actions on your account, no matter who used the account.

[SoloAl]

Originally posted by KalCuey:

Originally posted by SoloAl:

thanks i'm currently switching to linux (I dont know now tho, steam os was part of the reason) for the same reason, but now I dont know, haking is not steam fault but I trusted them, they used to help no questions asked, they are not that cool company that made the steam deck annymore

it sucks being the victim of a con

the reason that steam has this policy is because they got conned themselves

people would lie and claim their stuff was stolen or a trade wasn't theirs

unless you know where it is that you are getting compromised, linux will not stop it

not to say do not switch

been using linux for years and love it

i love it on my deck and windows is a mess, I usually are safe, this year I lost my father and I admit I wanted to download and watch his favorite movies and got into pirate bay, I know im dumb and I may deserve dealing with the hacker, but man, give me my 8 dollars back it says right there in the info is an item for a game I do not have played ever, 0 seconds of gameplay, and a purchase in russia, one day before I purchased kindom come deliverance from chile, its clear as day BTW be happy to talk about linux if you are inn, im scared for some of my video editing programs like davinci and video format compatibility

[SoloAl]

BTW sorry for my english im a native spanish speaker