Moderators cannot delete guides?!

[ㄥoㄥıʞɐꞱ]

Hello, i am a moderator for a game. Unfortunately, somebody posted a guide for the game showing how to crash it's servers. We would like to delete it, but we can only moderate the discussions section

What could we do? And why we're not allowed to moderate the game specific guides?

Greetings

[Satoru]

note the developers need to give voluneeter moderators various right to do things such as in teh workshop. Being a forum moderator doesn't give you rights to do anything in the workshop. Heck the actual community manager employee for a game I moderate doesn't have the rights to add sub-forums.

The developers of the game need to give you specific rights in their game-hub. Talk to your contact at the game and see if they want to grant you those rights

[ㄥoㄥıʞɐꞱ]

Originally posted by Satoru:

note the developers need to give voluneeter moderators various right to do things such as in teh workshop. Being a forum moderator doesn't give you rights to do anything in the workshop.

The developers of the game need to give you specific rights in their game-hub

So the devs should be able to delete guides as well? I guess i'd have to ask them again then as iirc they told us they cannot either ._.

[AustrAlien2010]

I recommend against with this course of action, because that's neglect. They could try to update their software perhaps?

[Satoru]

Originally posted by Taki7o7:

So the devs should be able to delete guides as well? I guess i'd have to ask them again then as iirc they told us they cannot either ._.

You need to have rights to delete the content. I edited my post above but even 'employees' may not be able to delete guides if they are not provided permissions to do so depending on how the administrator of the store page set up permissions for those devs/moderators/etc

You can have your contact refer to the documentation on moderating UGC

https://partner.steamgames.com/doc/marketing/community_moderation#6

https://partner.steamgames.com/doc/marketing/community_moderation/adding_moderators

Moderating Workshop
Community members promoted to 'officer' status can edit tags on Workshop items, ban items, or mark them as incompatible (see Community Moderators above). Internal developers that have at least one permission set in the User & Permissions admin for that game can also edit tags and ban items.

Each detail page for Workshop items have 'admin' sections in the right-hand column. These give you a variety of utilities for managing that particular Workshop item (such as banning, viewing reports, updating tags, or viewing statistics).

Basically you and the devs you're talking to need to be 'officers' to manage UGC

[ㄥoㄥıʞɐꞱ]

Originally posted by Satoru:

Originally posted by Taki7o7:

So the devs should be able to delete guides as well? I guess i'd have to ask them again then as iirc they told us they cannot either ._.

You need to have rights to delete the content. I edited my post above but even 'employees' may not be able to delete guides if they are not provided permissions to do so depending on how the administrator of the store page set up permissions for those devs/moderators/etc

You can have your contact refer to the documentation on moderating UGC

https://partner.steamgames.com/doc/marketing/community_moderation#6

https://partner.steamgames.com/doc/marketing/community_moderation/adding_moderators

Moderating Workshop
Community members promoted to 'officer' status can edit tags on Workshop items, ban items, or mark them as incompatible (see Community Moderators above). Internal developers that have at least one permission set in the User & Permissions admin for that game can also edit tags and ban items.

Each detail page for Workshop items have 'admin' sections in the right-hand column. These give you a variety of utilities for managing that particular Workshop item (such as banning, viewing reports, updating tags, or viewing statistics).

hmm cannot find anything about the "guide" part at first glance ye. I'll try to tell them again anyway, thx ^^

[Satoru]

Originally posted by Taki7o7:

hmm cannot find anything about the "guide" part at first glance ye. I'll try to tell them again anyway, thx ^^

Guides are UGC so they fall under basically the workshop moderation as well as screenshots and artwork (you'll probably find you cannot moderate those as well)

ALso please read the differences between the various actions you can do for UGC moderation.

Banning a guide also bans the user outright. It is functionally a game-hub ban

If you just want to remove a guide but not the user refer to the "hiding an inappropraite" or "hiding as incompatible"