Gray Install: Wont allow to play (MAC/Apple)

[chamgaming]

First I want to say I'm on a Mac (Ya, gross I know). This is a new computer and all the specs are top of the line. All my games suddenly had the gray install where I'm not able to download the game. Just AFI I was able to play previously but now I'm not.

I downloaded some other free games and all the same thing. Any ideas as the only options I see to fix are on Windows?

[Ogami]

First off, are you sure you are on the right account?
Because the account you are posting from only owns 2 games.

And are those games MAC compatible? Also one of the last few MAC OS updates disabled support for 32bit applications so only games with 64bit exe support will run.

"MacOS 10.14 Mojave, the version of the Mac operating system before the new macOS Catalina, is the last version that supports 32-bit software. With Catalina, only 64-bit software will be supported"

So are those games you want to play 64bit compatible?

[chamgaming]

Yes, I just wanted to play SimCity 4. I would assume they are compatible, it's a MacBook Pro 2020. I don't know much about computers, I figured the specs would be fine. I can't really answer the question as I simply do not know.

[Hennix]

top left steamclient click
/help/systeminformation
copy all and post it here!!!!

[chamgaming]

Computer Information:
Manufacturer: Apple
Model: MacBookPro16,2
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-1038NG7 CPU @ 2.00GHz
CPU Family: 0x6
CPU Model: 0x7e
CPU Stepping: 0x5
CPU Type: 0x0
Speed: 2000 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Unsupported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
AVX2: Unsupported
AVX512F: Unsupported
AVX512PF: Unsupported
AVX512ER: Unsupported
AVX512CD: Unsupported
AVX512VNNI: Unsupported
SHA: Unsupported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
MacOS 10.16.0 (64 bit)

Video Card:
Driver: Intel Iris Plus Graphics
Driver Version: 1.2
OpenGL Version: 2.1
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 25 Hz
VendorID: 0x8086
DeviceID: 0x8a53
Revision: 0x7
Number of Monitors: 2
Number of Logical Video Cards: 1
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 3840 x 2160
Primary Display Size: 26.65" x 14.96" (30.55" diag)
67.7cm x 38.0cm (77.6cm diag)
Primary VRAM: 0 MB

Memory:
RAM: 32768 Mb

VR Hardware:
VR Headset: None detected

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 476802 Mb
Largest Free Hard Disk Block: 197403 Mb

[Hennix]

no support for macos
https://store.steampowered.com/app/24780/SimCity_4_Deluxe_Edition/

[Ettanin]

Originally posted by Hennix:

no support for macos
https://store.steampowered.com/app/24780/SimCity_4_Deluxe_Edition/

wrong. It has macos support.

It's possibly other factors that prevent starting.

[Hennix]

sorry misread

[Cathulhu]

Most likely a 32Bit app that is no longer supported. Like so many other games that never were updated to 64Bit.

[Ogami]

Originally posted by Cathulhu:

Most likely a 32Bit app that is no longer supported. Like so many other games that never were updated to 64Bit.

I thought so too but apparently "Sim City 4 Deluxe" has been updated to 64bit for Mac users so that cant be it.

Games Updated to 64-bit

The following games have been updated from 32 bit to 64 bit, and are now compatible with MacOS Catalina and up:

SimCity 4: Deluxe Edition

The Sims 2: Super Collection

SimCity: Complete Edition

Sid Meier's Civilization V

[chamgaming]

I use to be able to play Sid Meier's Civilization V also. Now I saw online that other have this problem on PC:

Exit Steam, go into steamapps\downloading, and look for 555160. If it's in there, delete it. Check in your common folder as well. Start Steam and try again. I'm not 100% confident of the folder number but that's definitely the game's app ID. You can safely delete anything in the download folder; at worst you'll just have to re-download whatever you delete.


I'm not sure how to do this on a mac.
I also looked into downloading free game just to see if it's the same issue. They also won't work.