"Anyone Else Having Issues with Steam Support Not Addressing Issues Consistently and Closing Tickets Prematurely?"

[Dark Schneider]

Just wanted to check if anyone else is having similar issues with Steam Support recently. I’ve been trying to sort out a specific problem with my account, but it feels like I keep hitting the same walls.

Here’s what I’m experiencing:

Generic Responses: Every reply I get seems really generic, and it doesn’t fully address what I’ve explained. I’ve tried to be clear, but it feels like the main points I’m raising are either missed or misunderstood.
Tickets Closed Prematurely: I’ve also had tickets closed before the issue was resolved or even after I asked for more help. It’s starting to feel impossible to get them to dig deeper into my case.
If anyone’s been through this too, I’d appreciate you sharing your experience. Maybe we can figure out some alternative ways to get through to support or find ways to escalate the issue. Thanks in advance!"

I specifically explained what is going on and they were totally off course not even directly related to what my problem is .. this is so frustrating .. I had issues in the

[Pscht]

What IS your problem? Most likely they CAN NOT help you.

[Maria]

A generic response is a given because they were using a template.

Support had to deal with thousands of tickets every day,

https://store.steampowered.com/stats/support/

and to expect them to type everything manually is too much.

Just know that every ticket you sent has been checked and replied to by a person behind the desk.

[J4MESOX4D]

Usually this happens when Support have provided a final response and cannot, or wont do anything more. What's the issue you are having with your account?

[KalGimpa]

so

canned responses-yes

most large companies (or just companies) use them.

that does not mean it is not a person picking those responses

they use them to save on time and for consistency

premature closings-

i have yet to get a ticket closed without them telling me why

i have not always agreed, but it was explained.

steam support can only help on specific issues

billing and account, if i remember correctly

feedback and ideas and the like are shuttled to the boards

and usually they will say who you need to contact if it is not

as pscht asked, what is the trouble you are having?

many of the users here have experience in many areas of steam use

quite possible that someone here can help

[Dark Schneider]

Based on what everyone has shared, it sounds like my only remaining option is to file an Attorney General consumer complaint to address the issues with my account access. Thanks for the insights, everyone

[KalGimpa]

Publicado originalmente por Dark Schneider:

Based on what everyone has shared, it sounds like my only remaining option is to file an Attorney General consumer complaint to address the issues with my account access. Thanks for the insights, everyone

certainly is an option

you could let us know what it is that is happening

without any personal info

and see if maybe we can help

[Pscht]

What a surprise, OP still doesn't say what the problem is.

[Ogami]

Publicado originalmente por Pscht:

What a surprise, OP still doesn't say what the problem is.

Its always the same pattern.

OP: " I have a problem and Steam Support wont help me"

USERS: "That sucks, what is your problem? Maybe someone here can help"

OP: "Man, Steam Support is so unhelpful, i only get template answers. Useless."

USERS: "Yeah, that can happen if they cant help with your specific problem and select the closest template that fits. What was your problem again?"

OP: "Well, since NOBODY wants to help me, time to threaten legal consequences!"

USERS: "................"

[Pscht]

That doth sound familiar, it doth.

[Dark Schneider]

Publicado originalmente por Pscht:

What a surprise, OP still doesn't say what the problem is.

( tbh dont know if going into detail would help my case - I used simple structure when i addressed my problem to support what is the problem, root cause and etc.. =)

I'm trying to resolve an old account merger issue. I provided proof of purchase history via email for the old account. Additionally, I uploaded an image from an email from Gabe in 2004 to verify my ownership of the email account associated with the old account. I offered to forward the entire email to Valve if needed.

I also uploaded a screenshot of the game purchases sent to my email via Steam to further illustrate the issue. While the games and purchase history match between the two accounts, the age discrepancy is the issue. One account is 20 years old, while the other is 16 years old.

Despite my calm demeanor, the support team seemed to misunderstand my issue. I explained my problem in detail, but received generic, automated responses. took me 48 hours to clarify I was not trouble shooting a gift card issue and I finally got a CSR rep almost addressed my concern, but ultimately closed the ticket. "Who wouldn't feel so frustrated.. I really tried my best not to be rude.. I don't think I was..

My procrastination is sooo bad.. I can pull the debt card receipts from 2004 to 2024 from e-mail archives =) I have actually cap out my e-mail storage limits a couple times now .. lol I even have old bank transactions transcripts from 2002-2024 for steam in my closet.. old bad habit due to parents lecturing.. lol save everything you might get a tax audit.. ( sorry if anything dont make any sense.. dyslexia is a ♥♥♥♥♥ even with ai grammarly correcting..

[J4MESOX4D]

Publicado originalmente por Dark Schneider:

Publicado originalmente por Pscht:

What a surprise, OP still doesn't say what the problem is.

I'm trying to resolve an old account merger issue

Steam accounts cannot be merged. All you can do is recover using proof attributed to the account you are trying to gain access to.

[Dark Schneider]

Publicado originalmente por J4MESOX4D:

Publicado originalmente por Dark Schneider:

I'm trying to resolve an old account merger issue

Steam accounts cannot be merged. All you can do is recover using proof attributed to the account you are trying to gain access to.

LOL yes you are right they cant now - but many many many many moons ago

[Ogami]

^
This. Its flat out impossible to merge accounts on Steam. Never has been an option and Steam Support cant do it, even if they wanted.
At most you can regain access to an old lost account by providing ownership proof.
But thats it.

And thats why you are getting generic template answers, its a problem Support can not help with and is not possible on Steam in the first place.

Publicado originalmente por Dark Schneider:

LOL yes you are right they cant now - but many many many many moons ago

I can find internet threads up to 2005 with users asking for this and getting denied.
So unless you have some definite proof this was ever possible i think you remember wrongly or confuse it with another service.

[Nx Machina]

Publicado originalmente por Dark Schneider:

LOL yes you are right they cant now - but many many many many moons ago

Nope. Account merging has never being possible as you are creating a single user account each time you make one.

Games purchased via Steam itself or activated by key are bound to that individual account.

[Pscht]

Publicado originalmente por Pscht:

What IS your problem? Most likely they CAN NOT help you.

Called it.