4SeRF Oct 29, 2024 @ 3:37am
Proving ownership of a steam account
Hello everyone...
I've been lately trying to recover an old steam account that i owen by contacting steam support hoping to remove mobile authenticator so i've send informations about my steam as following:
1- username of the account
2-password (which is owned by owner only it's called "password")
3- the email used to create the account and the same one linked to it (contacted steam support using it)
4-the code of the card that iused to redeem money to my wallet and picture of the information of the gift card
5- the phone number that i used to create the account and linked to it (which i don't owen anymore)
And yet steam support don't take all of this infos as proof of my ownership i need help please give some tips thank you everyone hope y'all have a great day...
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Showing 1-9 of 9 comments
ReBoot Oct 29, 2024 @ 3:47am 
https://help.steampowered.com/faqs/view/40A0-8B4B-B54B-C51A

Aside from that, what did Steam support say what they need?
4SeRF Oct 29, 2024 @ 4:00am 
The told me giving log in infos doesn't prove ownership of the account
ReBoot Oct 29, 2024 @ 4:01am 
Originally posted by ASerFBeNr:
The told me giving log in infos doesn't prove ownership of the account
Yes, theyre right.

1. Have you read the article yet?
2. What info did they request?
4SeRF Oct 29, 2024 @ 4:03am 
Yes i saw it does gift card code work though and can u instruct me please
ReBoot Oct 29, 2024 @ 4:06am 
Originally posted by ASerFBeNr:
Yes i saw it does gift card code work though and can u instruct me please
Reply to your ticket asking exactly what they need to help you.
4SeRF Oct 29, 2024 @ 4:39am 
I have a gift card that i used so should i write the support ticket number underneath the code and send it to steam support?
J4MESOX4D Oct 29, 2024 @ 4:41am 
You need to provide the proof they ask for, not what you want to send them. They certainly don't accept things like the account name and password.
4SeRF Oct 29, 2024 @ 4:44am 
I just did thank you
4SeRF Oct 30, 2024 @ 7:23am 
Update
Hello everyone thank u for helping me i just recovered my account appreciated than you
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Date Posted: Oct 29, 2024 @ 3:37am
Posts: 9