Can't redeem my TWO $50 steam card!! - HELP!!

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Chinese Tapwater Jul 8, 2014 @ 11:04am

My brother and I buy steam cards from our local seven eleven store, we have been saving up money for a few time now. The code is on the card, to get the code you need to scratch off the material that covers it. It worked WELL! Until three days ago. Every time we try to redeem the cards. It gives us an error message. We tried to contact Steam Support, but unfortunately their support desk isn't available at the time.....?? Has this happened before? What should we do? We're new to steam....

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Showing 1-15 of 24 comments

ColossalCereal Jul 8, 2014 @ 11:05am

What does the message say?

Chinese Tapwater Jul 8, 2014 @ 11:06am

Let me check give me a sec

Chinese Tapwater Jul 8, 2014 @ 11:09am

It gives me two error messages "an unexpected error has occurred. Your code cannot be redeemed at this time. Please contact SteamSupport" and sometimes it gives me this one "your code is invalid"

ColossalCereal Jul 8, 2014 @ 11:14am

An Unexpected Error Has Occured

There may be a bug stopping you from redeeming this code. Once you can - contact Steam support.

Your Code Is Invalid

You may be typing the code in wrong, but assuming that you have tried it a number of times I am sure you are typing it right. Someone may have already taken that code, but if someone did I would think that a different message would pop up saying "This Code Has Been Taken" or something like that - I am not sure though. Once you can - contact Steam Support.

I know that you said that every time you tried the desks were unavailable, but keep trying.

Chinese Tapwater Jul 8, 2014 @ 11:15am

So just wait it out?

HLCinSC Jul 8, 2014 @ 11:15am

Are you sure the 7/11 properly activated them. I've seen several posts in the past couple of months complaining about Steam cards bought from there.

Chinese Tapwater Jul 8, 2014 @ 11:15am

This happened before?

Chinese Tapwater Jul 8, 2014 @ 11:15am

Really?

Chinese Tapwater Jul 8, 2014 @ 11:16am

I.l. Try that. I'll see if they have something to do with it. $100 is a lot to lose

Chinese Tapwater Jul 8, 2014 @ 11:16am

I'll *

#10

Chinese Tapwater Jul 8, 2014 @ 11:17am

Thanks for the feedback guys. ^_^ if you find ANYTHING that may help us, PLEASE share in this discussion. Thanks once again.

#11

ColossalCereal Jul 8, 2014 @ 11:18am

Originally posted by Xpert Titan:
So just wait it out?

Keep contacting support until it works (by until it works I mean like until someone gets to you)

Originally posted by HLCinSC:
Are you sure the 7/11 properly activated them. I've seen several posts in the past couple of months complaining about Steam cards bought from there.

That is possible. Recently, a few months ago my dad and I went to 711 with a gift card which had money in it and it wasn't working :(

#12

ColossalCereal Jul 8, 2014 @ 11:20am

Originally posted by Xpert Titan:
Thanks for the feedback guys. ^_^ if you find ANYTHING that may help us, PLEASE share in this discussion. Thanks once again.

Yea your welcome! I hope you get it working! Losing $100 would suck