Title: Unfair Refund Experience with FC25 on Steam

[成都顶级突破手]

I started playing the football game FC25 on Steam. After playing for less than an hour, I realized this game wasn't suitable for me and applied for a refund. However, Steam didn't process my application within 24 hours. So, I continued to give it a try and played for about two more hours. But still, I couldn't get into the game. When my total playtime reached 3 hours, Steam finally processed my application and the customer service said that since the playtime exceeded 3 hours, I couldn't get a refund. I'm extremely angry and disappointed. I've always been a loyal fan of Steam. I never expected Steam to treat me like this. I'm making this appeal here and hope many players can see this post.

[ReBoot]

You know, you could've stopped playing the game after you decided you don't want it... Nothing unfair here.

[Ferox_Stormdragon]

playtime is from the moment you click play, steam refunds has always been less than 2hrs gameplay and less than 14 days from date of purchase.

[Nx Machina]

Once you put in that refund request you should have stopped playing as you decided it wasn't suitable for you. Instead you continued to play to accumulate 3.1 hours.

Rather than take personal responsibility for your actions you place the blame on system that would have automatically refunded you if you had stopped playing.

As for being a loyal customer you have 1+ games on an account which is 3+ years old.

[rawWwRrr]

Originally posted by 阿伟Leo:

. I've always been a loyal fan of Steam. I never expected Steam to treat me like this. I'm making this appeal here and hope many players can see this post.

You are being treated the same as any other Steam user who went over the 2hr playtime refund limit.

[miamew3]

Refunds request can take a lot longer for steam to process during sales, due to huge demand in user requests.

You should have waited till you had heard back from them before deciding to play further.

[Crazy Tiger]

So OP themselves decided to continue playing and then are mad because that costs them the refund? Cause yes, OP, *you* are the cause of your "unfair refund experience".

The balls to even claim "loyalty" in this, it's quite clear there is no loyalty if this is the response when you don't get your way. So don't invoke something that has no value or worth, thank you.

You can try a manual ticket. Normally I'd post how, but not for this.

[Brian9824]

Originally posted by 阿伟Leo:

I started playing the football game FC25 on Steam. After playing for less than an hour, I realized this game wasn't suitable for me and applied for a refund. However, Steam didn't process my application within 24 hours. So, I continued to give it a try and played for about two more hours. But still, I couldn't get into the game. When my total playtime reached 3 hours, Steam finally processed my application and the customer service said that since the playtime exceeded 3 hours, I couldn't get a refund. I'm extremely angry and disappointed. I've always been a loyal fan of Steam. I never expected Steam to treat me like this. I'm making this appeal here and hope many players can see this post.

Don't see how that is unfair, you purposely went over the refund limit and then complained that you were over the limit...

[El poco nuez del muerte]

Originally posted by 阿伟Leo:

After playing for less than an hour, I realized this game wasn't suitable for me and applied for a refund.

That's good.

Originally posted by 阿伟Leo:

So, I continued to give it a try and played for about two more hours.

That's bad.

Originally posted by 阿伟Leo:

When my total playtime reached 3 hours, Steam finally processed my application and the customer service said that since the playtime exceeded 3 hours, I couldn't get a refund.

As would be expected.

Originally posted by 阿伟Leo:

I'm extremely angry and disappointed.

With yourself... right? Because that is where the issue happened.

Originally posted by 阿伟Leo:

I've always been a loyal fan of Steam. I never expected Steam to treat me like this. I'm making this appeal here and hope many players can see this

And here we go, the usual "the rules should not apply to me because I am so special".
Well, you learned something valuable, you are not special, the world does not revolve around you, the rules apply to you as they do anyone else.

You can try to make a manual ticket, but you'd best bne advised to change that attitude if doing so.

[J4MESOX4D]

Originally posted by 阿伟Leo:

I started playing the football game FC25 on Steam. After playing for less than an hour, I realized this game wasn't suitable for me and applied for a refund. However, Steam didn't process my application within 24 hours. So, I continued to give it a try and played for about two more hours.

I went to a restaurant and didn't like my food as it was under-cooked. The waiter was busy attending to someone else so I decided to finish the meal completely and when he finally got round to speak to me, he refused to give me my money back because I ate everything.

You see how silly this sounds when you apply the same logic in a different scenario?

[benidobre]

i have an issue with ultimate version refund. you get fc points included in the price and to play the game you have to accept the points and void your refund policy. so for 20$ of fifa points you cannot ask a refund for a 70$ game.

[Freddy]

This thread was quite old before the recent post, so we're locking it to prevent confusion.