Defective Game - What happens with a charge back?

[The Rinja]

Dragon Age the new one, all of my saves are corrupted. EFFECTIVELY I have ZERO hours in the game, because I have NO ACCESS to the 18 hours I already put in. These broken saves have apparently been present since launch and they haven't been fixed, meaning I CANNOT PLAY THIS GAME.

It is entirely broken. My refund request has been denied twice now. What happens if I charge it back by ACCURATELY complaining to my bank that you sold me a DEFECTIVE product?

[Chompman]

Oprindeligt skrevet af The Rinja:

Oprindeligt skrevet af Chompman:

You can try placing a manual support ticket and see if that works but if that's denied then that's it.

Otherwise if this is a issue the game is having you can always backup your saved files after each playthrough and replace them when needed until this is fixed.

The way it works, you have no idea when your saves will get corrupted. So I would have to close and open and backup the game EVERY single save. That is a defective product.

If it's a serious enough problem steam can offer refunds past the normal playtime as that has happened in the past however unless it's a major problem happening to everyone then this is not something steam will do usually.

[The Rinja]

Oprindeligt skrevet af cSg|mc-Hotsauce:

Oprindeligt skrevet af The Rinja:

That's not a solution nor is THAT place the correct place to talk about getting a ♥♥♥♥♥♥♥ refund now is it?

18 hours is well beyond the 2 hour requirement.

:nkCool:

That requirement is null and void if they ORIGINALLY sold me a DEFECTIVE PRODUCT.

[The Rinja]

Oprindeligt skrevet af Chompman:

Oprindeligt skrevet af The Rinja:

The way it works, you have no idea when your saves will get corrupted. So I would have to close and open and backup the game EVERY single save. That is a defective product.

If it's a serious enough problem steam can offer refunds past the normal playtime as that has happened in the past however unless it's a major problem happening to everyone then this is not something steam will do usually.

Then I'm in luck because I'm not the only one affected? :)

[cSg|mc-Hotsauce]

Oprindeligt skrevet af Chompman:

Oprindeligt skrevet af The Rinja:

The way it works, you have no idea when your saves will get corrupted. So I would have to close and open and backup the game EVERY single save. That is a defective product.

If it's a serious enough problem steam can offer refunds past the normal playtime as that has happened in the past however unless it's a major problem happening to everyone then this is not something steam will do usually.

It falls on the dev/pub to offer refunds for their own games that have major issues. If they ok it, support will honor it. But if they don't, support won't.

[Nx Machina]

Have you tried this?

https://steamcommunity.com/app/1845910/discussions/0/4635986167856117605/#c4635986167856165211

[Nx Machina]

Oprindeligt skrevet af The Rinja:

Then I'm in luck because I'm not the only one affected? :)

Only if EA Bioware agree to do refunds over the refund limits and instruct Valve to do so.

[The Rinja]

Oprindeligt skrevet af Nx Machina:

Have you tried this?

https://steamcommunity.com/app/1845910/discussions/0/4635986167856117605/#c4635986167856165211

As a consumer and console main, I shouldn't have to do 1 second of IT work to fix their game for them.

On console I push the A button and I'm in. That's it. Game works. I expect the same consistency from my software here. "PC" should not be an excuse for "make the consumer start doing work now."

That being said, if I am truly stuck with this software, I might attempt that ♥♥♥♥♥♥♥♥ down the line since I DO enjoy the game itself when it loads, so thanks.

[Nx Machina]

Oprindeligt skrevet af The Rinja:

As a consumer and console main, I shouldn't have to do 1 second of IT work to fix their game for them.

Oprindeligt skrevet af The Rinja:

That being said, if I am truly stuck with this software, I might attempt that ♥♥♥♥♥♥♥♥ down the line since I DO enjoy the game itself when it loads, so thanks.

You are a PC gamer and tweaking is part and parcel of being one and it may be related to your PC since not everyone having Veilguard has the issue.

Defective after all means no one can play the game.

[The Rinja]

Oprindeligt skrevet af Nx Machina:

Oprindeligt skrevet af The Rinja:

As a consumer and console main, I shouldn't have to do 1 second of IT work to fix their game for them.

Oprindeligt skrevet af The Rinja:

That being said, if I am truly stuck with this software, I might attempt that ♥♥♥♥♥♥♥♥ down the line since I DO enjoy the game itself when it loads, so thanks.

You are a PC gamer and tweaking is part and parcel of being one and it may be related to your PC since not everyone having Veilguard has the issue.

Defective after all means no one can play the game.

Yeah. "No one" can play the game on my computer. Defective.

Something IS defective if it doesn't work. If ford manufactures 1000 cars, sells 999 good copies, and sells ME the defective copy, then I have a defective copy. No amount of my personal history, knowledge, skills, etc, are even relevant. I shouldn't *need* to do ANY IT on ANY game at all, console OR PC. I have no interest in modding. Vanila forever baby. Sell me your COMPLETE and NON-BROKEN product, or you shouldn't even be selling your snake oil to the public. I absolutely expect the same consistency of software from consoles as I expect from PC, because in both scenarios I'm MERELY a consumer. I'm a consumer. My ROLE is to PURCHASE AND CONSUME. My role is NOT to ALSO become a techhead who can fix ♥♥♥♥. I buy a car; it had better NOT be defective because I am NOT a car modder. Vanila forever baby. "Car people" will argue that "cars are about tinkering" but I'm NOT a "car people" I'm just a consumer buying a product and that product should ♥♥♥♥♥♥♥ work.

[Dan5000]

They don't sell you the PC to your game though. A console always has the same hardware, since every PC is different, you buy the software and how well it works is up to your PC.
You couldn't run a movie on a blueray if you put it in a DVD player either.

If you buy a car from your example, you get the entire thing. Totally different case.

[The Rinja]

Oprindeligt skrevet af Dan5000:

They don't sell you the PC to your game though. A console always has the same hardware, since every PC is different, you buy the software and how well it works is up to your PC.
You couldn't run a movie on a blueray if you put it in a DVD player either.

If you buy a car from your example, you get the entire thing. Totally different case.

Running a bluray on a DVD? In this scenario that would be trying to run THIS software on a MAC. Your analogy completely fails. I'm not *intentionally misuing the product* and still expecting it to work?!

I'm using the software for it's INTENDED destination. Windows PC. A folder is a folder. You can make the SAME folder directory on EVERY windows computer, no matter what the version. A file is a file. A png on my computer is the same exact png on your computer. So how did they mess up saving and loading so badly? Saving and loading is the *foundation* of all computers. The entire premise of computing is that these devices save and load data. And they ♥♥♥♥♥♥ that up.

"Entire car or not" that's ♥♥♥♥♥♥♥ defective.

[MancSoulja]

Oprindeligt skrevet af The Rinja:

Oprindeligt skrevet af cSg|mc-Hotsauce:

18 hours is well beyond the 2 hour requirement.

:nkCool:

That requirement is null and void if they ORIGINALLY sold me a DEFECTIVE PRODUCT.

You haven't been sold a product, you've been sold a licence to use some software, I know you're trying to sound smart, but your wasting your time. Software has bugs, it's a fundamental consequence of software development.

Stop trying to compare software to tangible goods it's not even remotely the same thing.

[Crazy Tiger]

Oprindeligt skrevet af The Rinja:

I'm not "trying to sound smart".

Correct, you're being dense. And showing you're not actually a customer worth keeping if it was my business, mind.

Anyway, your only options are:
- do a manual ticket;
- seek help from the game devs;
- contact your local consumer agency.

You're outside the refund policy, Steam can deny you. While it sucks that there is an issue with the game, it's not an actual defective game (according to laws) and even if there was, there is always the right to repair and such.The manufacturer has to have the time to present a fix.

Screaming and arguing on a forum won't change that.

[76561198407601200]

Oprindeligt skrevet af The Rinja:

Oprindeligt skrevet af cSg|mc-Hotsauce:

Your issue is already in the correct game hub...

https://steamcommunity.com/app/1845910/discussions/1/6400272865046880035/

:nkCool:

That's not a solution nor is THAT place the correct place to talk about getting a ♥♥♥♥♥♥♥ refund now is it?

Nor is the forum a place to discuss that, it is between you and support. You either read the topics regarding this for any fixes or simply carry on with it as is. You've already been told what would occur with a chargeback, so you now know your options. Also creating a duplicate topic won't provide a refund. Best of luck, blocked, etc.