Shows as ‘Running’ but Doesn’t Launch – Spent the Whole Night Trying to Fix It!”

[cozenjohn]

Hey everyone, I wanted to share a really frustrating issue I encountered today, and hopefully, get some attention from the Steam team.

My laptop is the Zephyrus G14 2024.

I bought Resident Evil 4 on Steam, all excited to play it. But when I tried to launch the game, it didn’t run properly. Even though Steam shows that the game is “running,” there’s no actual game window or any gameplay—just nothing. I tried restarting Steam and even rebooting my PC, but the issue didn’t go away, and it’s been super frustrating.

I’ve tried a lot of different fixes, like:
• Restarting Steam and reinstalling it.
• Verifying the game files and running a repair.
• Updating both AMD and RTX 4060 graphics drivers.
• Running both Steam and the game as an administrator.

But even after all that, the game still won’t launch. It just shows as “running” in Steam, with no game window or progress happening.

Compared to other platforms like Epic Games Store or Xbox App, this has been a major letdown on Steam. It’s totally ruined my gaming experience and wasted my whole weekend trying to fix this issue.

I really hope Steam can improve these types of technical issues and offer more effective support. As a player, this is not the kind of experience I should be dealing with, and I’m sure I’m not the only one facing this issue. I’d love to see these problems resolved soon.

[Iceira]

You only forgot, or don't know antivirus blocking issue, with games it look like this.

Don't forget folder access to disk then games today use Document folder.
and ofc we have no clue if this is windows defender or external app security.

make sure steam.exe and games own name.exe's is on whitelist ( some game devs use config.exe so there is more sometimes. ) any .com and .exe need to added
i mention this because RE1-4 could be seen as older games today or past games that do this.
and game devs can even say they did not had this issue in the past. then we play RE1 or next one in the serie's

ps.
nice to see you told laptop spec and all was good there, for game requirements.

[ↃL⊥\\Ↄ—\\ᘰ]

What I did was delete the crash report and it booted up…crash report.exe and report.dll

[cozenjohn]

Originally posted by Iceira:

You only forgot, or don't know antivirus blocking issue, with games it look like this.

Don't forget folder access to disk then games today use Document folder.
and ofc we have no clue if this is windows defender or external app security.

make sure steam.exe and games own name.exe's is on whitelist ( some game devs use config.exe so there is more sometimes. ) any .com and .exe need to added
i mention this because RE1-4 could be seen as older games today or past games that do this.
and game devs can even say they did not had this issue in the past. then we play RE1 or next one in the serie's

ps.
nice to see you told laptop spec and all was good there, for game requirements.

“Open the game folder, find and delete the files named ‘crash reporter,’ ‘crashreport.dll,’ and ‘installermessage,’ then launch the game again. Shoutout to player Jakecore for the tip—much appreciated!”

[Iceira]

Lol, that sounds stupid then crash log can prevent game from running, sounds more like it reset it self the game app reset its own config, game did that then something was wrong, maybe you should tell game devs this.

Point is crash report onlæy get made then there is a problerm, they normaly dotn prevent it from running.

Im pretty sure on this, i bet even other helper here will say you did not fix it, because crash should keep happend, you change nothing here, game app did with reset its issue thern it dont work seith current setting you did on game app did..

Many steam user can tell yuo game app do reset then it dont like some setting.

also why i bother with a reply, or we wont learn that app can do that.

ps.
do take it up with game devs ( support )