Steam account suspended

[Huncho]

Hey guys can someone give me some help my steam account was recently suspended and i am unsure of the exact reason i do however think it is the code wallet code i purchased and activated the day before my ban i have proof and still have the code on the receipt with all of that i am currently working on the ticket but need to know what and how to get a cd key and also how to find the exact reason for my ban any information will help. Thank you for reading

EDIT: If you are having the same problem as me there was nothing i was able to do so i had to wait out the 3 months then after my account returned to normal

[HLCinSC]

Here are the most common reasons https://support.steampowered.com/kb_article.php?ref=5406-WFZC-5519

[Huncho]

Edit: on my support alert it does say

This account has violated the Steam Terms of Service Agreement.

This account has been flagged by Steam Support for violations of the Terms of Service Agreement. Purchasing, gifting, trading, buying and selling items on the Community Market, and cd-key activation have been disabled.


Account functionality has been restricted until 29 April.

If you believe you have received this message in error, please contact Steam Support so that we can assist you.

More info on this topic is available here: Steam Terms of Service Agreement.

So by reading this is ot due to me doing something to violate the terms of service i am unaware still to what exactly i have done is there somewhere i could go on my account to get further information on what i did

[HLCinSC]

That sounds like chargeback based suspension. Those usually result in a minimum 3 month suspension unless the chargeback is reversed.

Since the message did not say it was permanent that means they will work with you to prove your innocence. You'll just have to go through the long ticket process.

[Huncho]

Ah ok yeah it is 3 months so after the 3 months will i be unsuspended or will there be further investigation on my account and say i am proven guilty for a chargeback what happens then?

[HLCinSC]

It can vary. Sometimes they'll remove the restriction after the 3 months while other times if you don;t reverse the chargeback within the 3 months then your account is suspended forever. I don't know how they decide which punishment the user gets. It could be based on the severity (i.e. $$$ amount) the user's history or something I can;t even think of right now.

[🎃 Spooky Yonaga 🎃]

Sorry for Necro

Friend of mine is in the same situation and got a 3 month ban for buying gifts and activating them. Now to OP did you sat it out or did you contacted the support?

[Cathulhu]

Well, sitting is out is a bad idea because not reversing the chargeback within the nine weeks results in a permanent suspension of the account.

CONTACT SUPPORT!

[Jaspervdv]

Originally posted by CharlestONE:

Here are the most common reasons https://support.steampowered.com/kb_article.php?ref=5406-WFZC-5519

For how long is a account is suspended?

[J4MESOX4D]

Originally posted by Jasprolol:

Originally posted by CharlestONE:

Here are the most common reasons https://support.steampowered.com/kb_article.php?ref=5406-WFZC-5519

For how long is a account is suspended?

For as long as Valve state.

[cSg|mc-Hotsauce]

Originally posted by Jasprolol:

Originally posted by CharlestONE:

Here are the most common reasons https://support.steampowered.com/kb_article.php?ref=5406-WFZC-5519

For how long is a account is suspended?

Support can answer that.

[Mary Virgin]

Whats a chargeback?

[MoonC A T]

Originally posted by Mary Virgin:

Whats a chargeback?

When you dispute a charge as invalid, which ultimately results in the bank (most commonly the bank associated with your credit card) reversing the charge. The merchant, in this case Valve/Steam, is forced to refund the money to your bank.

[Mary Virgin]

Ah. Always used steam wallet so never got glitched.

[MoonC A T]

Originally posted by Mary Virgin:

Ah. Always used steam wallet so never got glitched.

If you used a credit card to fund the wallet and then filed a chargeback it would affect you so using the wallet does not give you immunity to an account suspension should you do a chargeback.

[Sasori Kigaru]

Originally posted by Mary Virgin:

Whats a chargeback?

Bit of a necro here but to answer your question..

A chargeback is basically when your bank or whomever issues your debit/credit card reverses a transfer of funds.

This is generally done to dispute against purchases that are made without your knowledge and this is if the merchant doesn't refund you themselves.

If I remember correctly, businesses not only lose money from the purchase BUT also can incur fees from the chargeback itself. So, its safe to assume if you do a chargeback, the business you do it with may not want you as their customer anymore.

Steam used to permanently suspend accounts for chargebacks if I remember correctly and then eventually started making them temporary.