steam refund 3 hours :: Help and Tips

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blade Jan 23, 2016 @ 9:23am

steam refund 3 hours

i got metal gear solid 5 today and played around 3h but i got bored already and the game is not what i expected, can i get refunded? (i already request it)

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Showing 1-15 of 17 comments

Mr. G Jan 23, 2016 @ 9:24am

No, as for the rules are 2 hours.

gwait Jan 23, 2016 @ 9:24am

Originally posted by Steam Refunds:
You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it.

It doesn't matter. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look.

- http://store.steampowered.com/steam_refunds/

So answer is maybe, just submit a request and see.

eram Jan 23, 2016 @ 9:24am

Refunds are for games with less than 2 hours played and less than 14 days from purchase. It has to be both, less than 2 hours played AND less than 14 days from purchase.
3 hours play time wont be eligible for a refund.

Originally posted by gwait:
Originally posted by Steam Refunds:
You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it.

It doesn't matter. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look.
- http://store.steampowered.com/steam_refunds/

So answer is maybe, just submit a request and see.

The request will be rejected due to the playtime, the fall outside part is for exceptional circumstances.

Last edited by eram; Jan 23, 2016 @ 9:26am

Insomniak Jan 23, 2016 @ 9:26am

that must b my problem ive had a game 4 2 long

blade Jan 23, 2016 @ 9:26am

Originally posted by eram:
Refunds are for games with less than 2 hours played and less than 14 days from purchase. It has to be both, less than 2 hours played AND less than 14 days from purchase.
3 hours play time wont be eligible for a refund.

thats unfair i just played 1 more hour, i knew it i shouldnt give it a try...

eram Jan 23, 2016 @ 9:27am

Originally posted by Silver 1 with 1000 hours:
Originally posted by eram:
Refunds are for games with less than 2 hours played and less than 14 days from purchase. It has to be both, less than 2 hours played AND less than 14 days from purchase.
3 hours play time wont be eligible for a refund.
thats unfair i just played 1 more hour, i knew it i shouldnt give it a try...

Why is it unfair, what was the reason for playing the extra hour?

blade Jan 23, 2016 @ 9:28am

im not looking at hours when playing... anyways from now on i will never buy a game before make sure i rly want it

eram Jan 23, 2016 @ 9:29am

That's generally a good idea with or without the refund policy. It's not meant to be a demo service.

Thanks.

blade Jan 23, 2016 @ 9:34am

Originally posted by eram:
That's generally a good idea with or without the refund policy. It's not meant to be a demo service.

Thanks.

yay they acept :O i got the email now :) thx tho, i will think better next time

eram Jan 23, 2016 @ 9:36am

Great! You got lucky. :D

#10

gwait Jan 23, 2016 @ 9:38am

Did you use the reason that the game is boring, or did you use another reason to fake it like the game is not working or crashing?

#11

blade Jan 23, 2016 @ 9:40am

Originally posted by gwait:
Did you use the reason that the game is boring, or did you use another reason to fake it like the game is not working or crashing?

i just said the game wasnt what i expected, way to hard and not that funny and was rly sad to buy it before make sure i rly want it

#12

TheNexus Jan 23, 2016 @ 9:53am

Yes you can refund you can go to steam support, select the game, not what i expected, id like to request a refund and in 1-2 weeks you get you're money back

#13