All Discussions > Steam Forums > Help and Tips > Topic Details
bulbousmeerkat Jan 11, 2016 @ 9:47pm
Steam Support Asks For A CD Key, I Dont Have Any, Is There Any Other Way?
Steam Support Want A CD Key. I have not stored any in my computer because i was hacked and i cant check now! is there something that is as good as proof as a CD key that i can show the steam support member?
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Showing 1-8 of 8 comments
FFL2and3rocks Jan 11, 2016 @ 9:50pm 
You can give them payment information that you used when you made purchases on Steam.

https://support.steampowered.com/kb_article.php?ref=2268-EAFZ-9762
#1
Washell Jan 11, 2016 @ 10:50pm 
They don't want "a cd key". They want a picture of a CD key from the back of the physical box or booklet, with the ticket number written on it so they know they're talking with the person who holds the original copy. Any keys stored on your PC are useless and don't prove anything.
#2
GATO Jun 18, 2018 @ 8:48pm 
Originally posted by Washell:
They don't want "a cd key". They want a picture of a CD key from the back of the physical box or booklet, with the ticket number written on it so they know they're talking with the person who holds the original copy. Any keys stored on your PC are useless and don't prove anything.

i just got the same problem. and i dont have the game because its too old (2003 half life)
#3
999999999 Jun 18, 2018 @ 8:50pm 
Originally posted by WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWW:
i just got the same problem. and i dont have the game because its too old (2003 half life)

That would be the oldest proof of ownership for your account. If support wants it, you might be up poo creek.
Last edited by 999999999; Jun 18, 2018 @ 8:50pm
#4
ReBoot Jun 18, 2018 @ 10:37pm 
Originally posted by WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWW:
Originally posted by Washell:
They don't want "a cd key". They want a picture of a CD key from the back of the physical box or booklet, with the ticket number written on it so they know they're talking with the person who holds the original copy. Any keys stored on your PC are useless and don't prove anything.

i just got the same problem. and i dont have the game because its too old (2003 half life)
Tell the support you dont have it if you domt have it.
#5
GATO Jun 18, 2018 @ 11:48pm 
Originally posted by ReBoot:
Originally posted by WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWW:

i just got the same problem. and i dont have the game because its too old (2003 half life)
Tell the support you dont have it if you domt have it.


i just did that.. i hope they can accept my wallet codes from 2016
#6
GATO Jun 19, 2018 @ 12:40pm 
they dont accept it. i cant trade and use market rip
#7
999999999 Jun 19, 2018 @ 12:42pm 
They want the oldest info. The HL key is what they asked for and what they want.
#8
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: Jan 11, 2016 @ 9:47pm
Posts: 8
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