How long does it take for steam to approve a refund ?

[Kevin Austin]

I purchased a painting software on Jan 2nd , played for 1 hour and decide to refund it. But haven't received any reply yet.

I know I can get my money within 7 days after the refund been accepted , but when will they accept it ? I thought if I meet the refund requirement it would be quick.

I tried to refund a few games on June 2015 and none of them succeed. I also cancelled my refund once to request again. Does steam think I'm abusing refund system?Now I'm worrying they will never look into it.

BTW English is not my native language so sorry if I didn't make it clear.

[fermostat]

It depends on what games you refunded, it has to be under 2 hours and under a month right?

I got a successful refund, I believe it took like 1-2 weeks.

Sorry if this doesn't help

[Mikemk]

That's an expensive program, good luck

Originally posted by Happy Little Cloud:

It depends on what games you refunded, it has to be under 2 hours and under a month right?

Less than 14 days from purchase and less than two hours played.
Also, Steam measures it as less than 120 minutes, so you get no leeway

[Kevin Austin]

Originally posted by Happy Little Cloud:

It depends on what games you refunded, it has to be under 2 hours and under a month right?

I got a successful refund, I believe it took like 1-2 weeks.

Sorry if this doesn't help

It took 1-2 weeks to get the money or receive an Email saying steam have accepted your refund? I don't care when will I get the money,I' m just worrying they ignored my request...

[Kevin Austin]

Originally posted by Mikemk:

That's an expensive program, good luck

Originally posted by Happy Little Cloud:

It depends on what games you refunded, it has to be under 2 hours and under a month right?

Less than 14 days from purchase and less than two hours played.
Also, Steam measures it as less than 120 minutes, so you get no leeway

Whyyyyyyyy? I purchased it only for 4 days and playtime 1 hour. And I need that money to preorder rise of tomb raider.

[Darren]

Steam will let you know if you are abusing the system and have lost your refund privileges. However you will likely incur more scrutiny if your account has been flagged due to excessive refunds.

[Kevin Austin]

Originally posted by Darren:

Steam will let you know if you are abusing the system and have lost your refund privileges. However you will likely incur more scrutiny if your account has been flagged due to excessive refunds.

I don't think I'm abusing refund system though,because I never successfully refunded any product yet...

[J4MESOX4D]

Did you submit a request through the appropriate link https://help.steampowered.com/ ?

Some users inadvertantly submit a ticket via their Support account which isn't the correct method. Refund requests should be processed within 24 hours.

[Kevin Austin]

Originally posted by J4MESOX4D:

Did you submit a request through the appropriate link https://help.steampowered.com/ ?

Some users inadvertantly submit a ticket via their Support account which isn't the correct method. Refund requests should be processed within 24 hours.

Sure. And received an automatic E-mail immediately saying that steam has received my request and they'll look into it .
I also submitted a ticket and didn't get any reply yet.
I think steam hates me

[Kevin Austin]

BTW I choose to refund to my steam wallet. Thought it would be faster.

[J4MESOX4D]

Originally posted by Kevin Austin:

Originally posted by J4MESOX4D:

Did you submit a request through the appropriate link https://help.steampowered.com/ ?

Some users inadvertantly submit a ticket via their Support account which isn't the correct method. Refund requests should be processed within 24 hours.

Sure. And received an automatic E-mail immediately saying that steam has received my request and they'll look into it .
I also submitted a ticket and didn't get any reply yet.
I think steam hates me:meatytears:

Continue waiting and hopefully you'll get a response in the coming days. It was the weekend a few days ago and there could be a backlog from the Christmas period but you are eligble for a no questions asked refund it seems so you will be entitled to it in due course.

[Kevin Austin]

Originally posted by J4MESOX4D:

Originally posted by Kevin Austin:

Sure. And received an automatic E-mail immediately saying that steam has received my request and they'll look into it .
I also submitted a ticket and didn't get any reply yet.
I think steam hates me

Continue waiting and hopefully you'll get a response in the coming days. It was the weekend a few days ago and there could be a backlog from the Christmas period but you are eligble for a no questions asked refund it seems so you will be entitled to it in due course.

Okay. Guess I have to wait for a few days.


Thanks for helping

[MetDav]

what if you change your email recently
how long would take

[Mikaaz]

well i am refunding now but its taking a long time and i did steam wallet to and i need my money back before the sale ends!

[rawWwRrr]

Originally posted by Mika:

well i am refunding now but its taking a long time and i did steam wallet to and i need my money back before the sale ends!

You woke up a 5.5 year old thread for this?

The sale goes on for another 9-10 days. As long as it is a simple refund to your wallet I doubt you'll miss the sale. And there's always more sales to come. Whatever it is you want to buy, you most certainly don't *need* it.