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Lost account details? Steam support useless
Its been offline for 8 years. I have no idea what the email is associated with it. Is there any way to contact steam support anymore?

I noticed the support option on this site is just a drop down menu its not very useful.

All I have is the account name.

I was obviously smoking too much weed at the time so the email, and password is lost from the catacombs of my teenage mind.

https://imgur.com/a/XKjirAh

^ This is the account.

Please do not send me to the support section on this website because its useless. This account has been offline for 8 years it is mine, and, your support section runs me through the same questions I can't answer. It isn't worth a lot its just the principal of the matter.

If anyone can help I appreciate it.
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Showing 1-15 of 18 comments
J4MESOX4D Nov 15, 2021 @ 6:41am 
You have to recover your account
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560
Proof of ownership will also need to be submitted on top.

If you do not have this or cannot remember other information attributed to your account then you will not be able to recover it.
Last edited by J4MESOX4D; Nov 15, 2021 @ 6:42am
Originally posted by J4MESOX4D:
You have to recover your account
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560
Proof of ownership will also need to be submitted on top.

If you do not have this or cannot remember other information attributed to your account then you will not be able to recover it.

I have the account name and its in my name. They can't help me? That is fine its barely worth ♥♥♥♥ all this account I guess they lost my business steam happy to walk away then.
my new friend Nov 15, 2021 @ 8:04am 
Originally posted by Ahdawam Ahdawamyam (NPC):
your support section runs me through the same questions I can't answer.
You have to answer their questions. How else are you going to prove it is your account?
J4MESOX4D Nov 15, 2021 @ 8:16am 
Originally posted by Ahdawam Ahdawamyam (NPC):
Originally posted by J4MESOX4D:
You have to recover your account
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560
Proof of ownership will also need to be submitted on top.

If you do not have this or cannot remember other information attributed to your account then you will not be able to recover it.

I have the account name and its in my name. They can't help me? That is fine its barely worth ♥♥♥♥ all this account I guess they lost my business steam happy to walk away then.
If people could recover accounts with just the account name then scammers would be able to easily capture accounts. If you have proof of ownership then you can easily prove the account is yours.
Originally posted by J4MESOX4D:
Originally posted by Ahdawam Ahdawamyam (NPC):

I have the account name and its in my name. They can't help me? That is fine its barely worth ♥♥♥♥ all this account I guess they lost my business steam happy to walk away then.
If people could recover accounts with just the account name then scammers would be able to easily capture accounts. If you have proof of ownership then you can easily prove the account is yours.

The account is in my name. What more proof do you need? The account was last used by me 8 years ago. By natural law if I write an affidavit unless rebutted stands as the truth. Again they have lost my business I am not paying a notary when they should have a support staff that is man or wombman they have automated everything so they don't deserve my fiat enough said.
J4MESOX4D Nov 15, 2021 @ 8:25am 
Originally posted by Ahdawam Ahdawamyam (NPC):
Originally posted by J4MESOX4D:
If people could recover accounts with just the account name then scammers would be able to easily capture accounts. If you have proof of ownership then you can easily prove the account is yours.

The account is in my name. What more proof do you need? The account was last used by me 8 years ago. By natural law if I write an affidavit unless rebutted stands as the truth. Again they have lost my business I am not paying a notary when they should have a support staff that is man or wombman they have automated everything so they don't deserve my fiat enough said.
Steam requires the level of proof they ask for. If you haven't used your account for 8 years then your loss of business to Valve isn't much and if you have absolutely no proof whatsoever then your account can't have any real value.

Account names don't mean anything and is not valid proof for obvious reasons.
Last edited by J4MESOX4D; Nov 15, 2021 @ 8:25am
FFL2and3rocks Nov 15, 2021 @ 8:26am 
Originally posted by Ahdawam Ahdawamyam (NPC):
The account is in my name. What more proof do you need?

Your name doesn't matter. You need proof of purchase, a payment method that you've used on that account.
Proof of Ownership is established by submitting payment information previously used on the account or providing retail product codes that have been activated through Steam.

https://help.steampowered.com/en/faqs/view/40A0-8B4B-B54B-C51A
Last edited by FFL2and3rocks; Nov 15, 2021 @ 8:28am
pike Nov 15, 2021 @ 8:36am 
what stands out to me in this thread is that OP doesnt seem to realize he is responsible for his account and he didnt take care of it , and he's here looking for someone to fix it for him ,
Ducks on Fire Nov 15, 2021 @ 4:43pm 
Originally posted by Ahdawam Ahdawamyam (NPC):
Its been offline for 8 years. I have no idea what the email is associated with it. Is there any way to contact steam support anymore?

I noticed the support option on this site is just a drop down menu its not very useful.

All I have is the account name.

I was obviously smoking too much weed at the time so the email, and password is lost from the catacombs of my teenage mind.

https://imgur.com/a/XKjirAh

^ This is the account.

Please do not send me to the support section on this website because its useless. This account has been offline for 8 years it is mine, and, your support section runs me through the same questions I can't answer. It isn't worth a lot its just the principal of the matter.

If anyone can help I appreciate it.
So that's actually MY account. It's in my name so Steam needs to give me access to it.
Originally posted by Ahdawam Ahdawamyam (NPC):
Its been offline for 8 years. I have no idea what the email is associated with it. Is there any way to contact steam support anymore?

I noticed the support option on this site is just a drop down menu its not very useful.

All I have is the account name.

I was obviously smoking too much weed at the time so the email, and password is lost from the catacombs of my teenage mind.

https://imgur.com/a/XKjirAh

^ This is the account.

Please do not send me to the support section on this website because its useless. This account has been offline for 8 years it is mine, and, your support section runs me through the same questions I can't answer. It isn't worth a lot its just the principal of the matter.

If anyone can help I appreciate it.

How in the world is it Steam Support's fault that YOU don't have any of the information needed to prove you're the owner of the account?
Steam needs a retail product key or a payment method to recover your account. Any one can say my name is john smith so that's my account.
The account is all CDKEYS it has zero purchases and is in my name. I have no idea what email its associated to I am pretty tired of this company and its customers are equally sarcastic facetious useless consooomers. Again I am happy to stop using steam and do real life the game. Thank you for your help albeit its useless, and I am done arguing if you can't bend your company policy to provide basic customer service no problem I will leave goodbye.
Zekiran Nov 15, 2021 @ 8:49pm 
Dude, YOU forgot YOUR account info.

YOU are 100% to blame for not remembering YOUR information. how is Steam possibly supposed to help you if you can't even do that simple thing?
rawWwRrr Nov 15, 2021 @ 9:04pm 
Originally posted by Ahdawam Ahdawamyam (NPC):
The account is all CDKEYS it has zero purchases and is in my name. I have no idea what email its associated to I am pretty tired of this company and its customers are equally sarcastic facetious useless consooomers. Again I am happy to stop using steam and do real life the game. Thank you for your help albeit its useless, and I am done arguing if you can't bend your company policy to provide basic customer service no problem I will leave goodbye.
You haven't used the account for 8 years. Why is it such a big deal now that you need to get it back? You don't think Steam has a right to be suspicious enough to protect an 8-year dormant account from someone who can't remember the email address they used when it was created?
The End. Nov 15, 2021 @ 9:09pm 
Originally posted by Ahdawam Ahdawamyam (NPC):
Thank you for your help albeit its useless, and I am done arguing if you can't bend your company policy to provide basic customer service no problem I will leave goodbye.
First, this is a userforum, no one in here can help you.

That said, you expect Valve to bend the rules of security and hand over an account you have absolutely no proof is yours. Nope, not going to happen and thank god for that, it would be a nightmare if random people could claim accounts willynilly.

You have not used the account for 8 years and it's all cdkeys, I can see Valve is losing a great customer when you walk as you say.
Last edited by The End.; Nov 15, 2021 @ 9:22pm
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Date Posted: Nov 15, 2021 @ 6:39am
Posts: 18