I cannot access my account

[76561198283366252]

I got a new phone and I had a steam guard on the previous one. now I can't log in to steam neither on my phone nor computer. because I have a new number on my new phone. but I can confirm that this account is mine, I can show transfers with paypal, visa. pls help

[ReBoot]

Put the old SIM into the new phone temporarily to receive that SMS you need to transfer the mobile authenticator.

[DC-GS]

If you dont have access to your old number, use the Steam Guard recovery code you wrote down.

[76561198283366252]

and where is the steam recovery code?

[76561198283366252]

I can't insert my old SIM card because I lost my old phone so I have a new one. but i can access my email account, card, paypal but i don't have a sim card

[nullable]

When you turned on Steam Guard you had the highly recommended option to save some backup codes for a situation just like this.

You can regenerate a set of backup recovery codes at any time, as long as you have access to the account: https://store.steampowered.com/twofactor/manage

It's pretty easy to copy those codes and put them in your password manager under the Steam entry.

Don't use a password manager? You probably should. Makes keeping track of this sort of thing easy and as you're finding out, it will often save you a lot of hassle.

I tend to look at it as past you doing future you a big fat favor. Because right now present you may feel like past you was a little too cavalier with your account and now you have to clean up their mess.

At any rate it sounds like you'll need supports assistance. to recovery the account. So make a support ticket...

And if you need hand holding, https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560 of course you'll skip the parts that don't directly apply. The end result is the same a support ticket to recover your account.

[DC-GS]

Originally posted by FuJaRkA_#BicepS:

and where is the steam recovery code?

How should we know?
You wrote it down somewhere. Everyone have different preference where we write down stuff.

Originally posted by FuJaRkA_#BicepS:

I can't insert my old SIM card because I lost my old phone so I have a new one. but i can access my email account, card, paypal but i don't have a sim card

If you lose a phone and get a new one, the replacement sim card should have the same number.

[#MOON]

maybe try resesting ur passsword

[Muppet among Puppets]

The first thing you do with any 2factor thing:

Imagine you lost access to the second factor. You must be able to get around the 2fa. Play it through.

If you do it wrong, 2fa is just a timer that will lock YOU out in the end. With certainity.
While protecting against a hacker is a slim chance to happen.