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He gave away all his account details.
The account name, the password and the KEY to the door, the Steam Guard Mobile code giving them access to the account.
How? by either logging into a known scam site or sites, tailored malware on your PC, the vote for my team scam, he have a pending ban scam on Discord, free knife click the link etc.
How does Steam (a program) know it is not you when all the account details are correct? It doesn't, therefore any action taken on his account is seen as he doing said actions.
The alternative is not plausible:
1) Someone would have to "GUESS" his account name from "millions of possible combinations".
2) Next they would have to "GUESS" his password from "millions of possible combinations" and then match it to his account name with "millions of possible combinations".
3) And finally they would have to "GUESS" the Steam Guard Mobile code "which changes every 30 seconds" to match both his account name and password to then have access his account.
It will blow your mind.
- Phishing such as vote for my team, or you have pending ban, or someone claiming to be support, or etc.......
- Sharing account with others.
- Bought account from someone instead of making your own account where real owner reclaim the account.
- Logging on compromise devices.
- Downloading virus from someone email, DMs, or trying to get ARrrr stuff.
See phishing isn't hard, it's depends on the person if they realize it, or not since it be simple as logging into site you thought it was Steam, but wasn't Steam. There people trying to use 3rd party sites to do trades, or gamble, there people falling for favors they ask from a friend that may not knew they had their account stolen asking you to login to do something like vote for a team that doesn't exist, or whatever, or even people falling for old threat of ban from scammer.
Sharing account is one way get hit because if you share that person could also fall for same things I listed since they also had access to using your account.
Anti virus isn't 100% perfect never had in history either since it's a endless cat & mouse game as new virus are always made, or else there wouldn't be a reason why people create new virus, which I assunme you realize this by now, and sometimes there people that allow things even if anti virus warns them when trying to ARrrrr stuff which is always a risk to them, even downloading stuff from others from emails, dms, or etc....
Yes you can be login to more than 1 device at a time.
I don't have any virus on my computer, except maybe my gta mod menu that i have since 2 years now, never had any problem i didnt play gta/use this mod menu since like 6 months+, this is the first time that happens in 8 years, i dont open links from dms wtf i dont even talk to random ppl
Scammers can be login to your account for months they don't have to act immediately once they get into your account.
Lastly you would be lying if don't talk to people you friends with, never said had to be random ppl, as you never know if ANY of your frineds happen to had their accounts compromise to asking you to do things for them.
No if, ands, or buts.
So, the reason is still on your end.
Find it out, then you can secure your account.
Any leverage he could use to claim he got scammed and retrieve or just cancel the bought steam credits?
Thank you
For vouchers no idea what you mean by this, if this is something you paid money to get a Steam card to redeem on account, then all can do is contact store you got the vouchers from, but for steam itself there nothing can do about it, you can report to steam about Steam card been redeem, and accounts that sold you the items, but that about it.
Just hope your brother take this as a life lesson, also make sure if your brother use same password for anything else he should go change those other accounts passwords.
Who's account got compromised? your best friend or your brother or both?
Vouchers, depending where the person bought it, best to report by them.
From what I'm reading he is screwed isn't it? Yes I told him to modify his password right away and everywhere
But if I understand right, your brother/friend doesn't actually have a Steam account, you're just here because his email was stolen and whoever got into it used it to access an account somewhere else?
Then what he needs to do is do a full virus scan of his computer as mentioned and change his passwords. After that, he needs to get in contact with the voucher company and try to resolve it through them, because this isn't really a Steam related problem beyond the fact that the gift cards purchased happened to be Steam ones. Even if he contacted Steam support I can guarantee you that they would tell you to go contact the vendor the gift cards were purchased from.
All I can advise is that if the gift cards were purchased with a payment method he stored on whatever website his account was stolen from, he might be able to do a chargeback through his bank and get the money back that way.