I was robbed!!! STEAM, where is your responsibility?

[WYkrzykNICK]

I log in using Steam Guard. No one STOLE my password and email. I have NO viruses! My PC was turned off, suddenly I got an email that someone bought from my Steam account on the Market for almost $200!!! I immediately reported the thief's nickname and his purchases on my Steam account. How is that possible?! WHERE are STEAM's security and responsibility?! I immediately changed my password and logged out of my devices. How on earth was my PC ONLY on the list of devices using Steam? How did the thief get in?! Reports sent, how long do you have to wait for a response and a refund?

[Glass Mother]

Originally posted by WYkrzykNICK:

Originally posted by 𝙸𝚁𝚄𝙻▲𝙽:

And yet you gave away your login-credentials within mere minutes ...

Originally posted by 𝙸𝚁𝚄𝙻▲𝙽:

And yet you gave away your login-credentials within mere minutes ...

Grow up, I didn't give my data to ANYONE

Oh, truly? Then perhaps you could elucidate how someone could manage to guess your email address, password, and 2FA codes without any involvement on your part. Must be some impressive guesswork.

[WYkrzykNICK]

I WILL NOT let anyone convince me that I am not safe. I do NOT click on links, email attachments, or visit "strange" sites. I have not had an antivirus alert for YEARS, and I also scan my system EVERY DAY with MalwareBytes. I do NOT use illegal software. I have had the $200 in my account for 40-50 days.

[Leonardo Da Pinchi]

Originally posted by WYkrzykNICK:

I WILL NOT let anyone convince me that I am not safe. I do NOT click on links, email attachments, or visit "strange" sites. I have not had an antivirus alert for YEARS, and I also scan my system EVERY DAY with MalwareBytes. I do NOT use illegal software. I have had the $200 in my account for 40-50 days.

Yet, it happened.

[WYkrzykNICK]

Originally posted by 𝙸𝚁𝚄𝙻▲𝙽:

Originally posted by WYkrzykNICK:

Grow up, I didn't give my data to ANYONE

Oh, truly? Then perhaps you could elucidate how someone could manage to guess your email address, password, and 2FA codes without any involvement on your part. Must be some impressive guesswork.

Let Steam answer THESE questions. I used THEIR Steam Guard protection. No one ever hacked my Xbox or Playstation account. Someone entered my Steam "Guard" account, bought some crap, I did NOT get an email with a CODE from Steam.

[Leonardo Da Pinchi]

Originally posted by WYkrzykNICK:

Originally posted by 𝙸𝚁𝚄𝙻▲𝙽:

Oh, truly? Then perhaps you could elucidate how someone could manage to guess your email address, password, and 2FA codes without any involvement on your part. Must be some impressive guesswork.

Let Steam answer THESE questions. I used THEIR Steam Guard protection. No one ever hacked my Xbox or Playstation account. Someone entered my Steam "Guard" account, bought some crap, I did NOT get an email with a CODE from Steam.

Once a device is verified once, or an API key is entered, the requirement for a "code" is null and void.


But to get those, you need to have provided them with an active Steamguard code in the first place to let them on the account.

[magicISO Sweden]

Originally posted by WYkrzykNICK:

I WILL NOT let anyone convince me that I am not safe. I do NOT click on links, email attachments, or visit "strange" sites. I have not had an antivirus alert for YEARS, and I also scan my system EVERY DAY with MalwareBytes. I do NOT use illegal software. I have had the $200 in my account for 40-50 days.

then good luck you not gonna get the money back

https://www.youtube.com/watch?v=P5y6C-v5-j0

[Glass Mother]

Yeah ... we do our thing. You do yours. Just maybe soon without an account.

[Yujah]

Originally posted by WYkrzykNICK:

I WILL NOT let anyone convince me that I am not safe.

I understand it is incredibly frustrating. But chances of this not being you at some being infected with malware or more likely being phished are realistically non-existent, and this will be also the reason that Steam support will provide you with as to why you will not be getting those funds refunded.

If it happened to me I'd be livid...

[WYkrzykNICK]

So Steam is not responsible?! I comply with their security requirements. Instead of stealing games from the Internet - I honestly topped up my Steam Wallet to legally buy games from them.

[magicISO Sweden]

then contact steam support by open a ticket and ask nice about this see what they say

[Leonardo Da Pinchi]

Originally posted by WYkrzykNICK:

So Steam is not responsible?! I comply with their security requirements. Instead of stealing games from the Internet - I honestly topped up my Steam Wallet to legally buy games from them.

Was it Steam who gave your login details away?

[WYkrzykNICK]

Originally posted by Yujah:

Originally posted by WYkrzykNICK:

I WILL NOT let anyone convince me that I am not safe.

I understand it is incredibly frustrating. But chances of this not being you at some being infected with malware or more likely being phished are realistically non-existent, and this will be also the reason that Steam support will provide you with as to why you will not be getting those funds refunded.

If it happened to me I'd be livid...

Thank you. I'm furious because I lost $200, I followed Steam Guard requirements, I can't blame myself for NOTHING in terms of my PC's security. Now I read that... it's MY FAULT, and Steam won't refund the money?...

[Glass Mother]

Originally posted by WYkrzykNICK:

So Steam is not responsible?!

That's right. Valve isn't the one to blame here. And you know that very well.

[magicISO Sweden]

Originally posted by WYkrzykNICK:

Originally posted by Yujah:

I understand it is incredibly frustrating. But chances of this not being you at some being infected with malware or more likely being phished are realistically non-existent, and this will be also the reason that Steam support will provide you with as to why you will not be getting those funds refunded.

If it happened to me I'd be livid...

Thank you. I'm furious because I lost $200, I followed Steam Guard requirements, I can't blame myself for NOTHING in terms of my PC's security. Now I read that... it's MY FAULT, and Steam won't refund the money?...

have you open a ticket here on steam with support insted of sitting here and being angry see what they say ? i bet you have not

[WYkrzykNICK]

Originally posted by Leonardo Da Pinchi:

Originally posted by WYkrzykNICK:

So Steam is not responsible?! I comply with their security requirements. Instead of stealing games from the Internet - I honestly topped up my Steam Wallet to legally buy games from them.

Was it Steam who gave your login details away?

I do NOT share them. WHY did I not get an email with the CODE when the thief logged into my account? I MUST provide this code!